Mercedes-Benz of Atlanta South

Traveled to Philadelphia and used your auto parking at Hartsville Jackson. Also had 2 service issues 1- Drive side glass make a scrapping sound when the window was lowered and raised. 2- Soft Hartsville Jackson. Also had 2 service issues 1- Drive side glass make a scrapping sound when the window was lowered and raised. 2- Soft top up and down switch was difficult to get to work properly. Both issues were addressed to my complete satisfaction. No problems yet and hopefully there will be none in the future. Thanks Dan Steedly More

I felt welcome from the moment I drove onto the dealership. The first associate greeted me before I exited my car. All associates made a point to speak to me in a gracious manner. My questions we dealership. The first associate greeted me before I exited my car. All associates made a point to speak to me in a gracious manner. My questions were answered quickly and provided a high quality of information. They did not miss the small touches such as bottled water or the larger ones such as assisting me in getting my new purchase home. The time devoted to paperwork was exceptionally well organized and efficient. Fees and financing options were competitive. Options were provided and explained. Overall pricing was competive. The internet and buying services have changed how dealers should approach the pricing question. This dealership excels at incorporating all available pricing information to arrive at a fair price. One area for improvement -- the used vehicle came with only one key. I would have appreciated that disclosure prior leaving the dealership. Obtaining one spare key is high cost necessity ($150+). More

I TOOK MY CAR IN FOR A "B" SERVICE ON APRIL 29TH, WAITED ON THE CAR AND THE WAIT WASNT TO BAD, MY ONLY PROBLEM WAS 2 DAYS LATER MY REAR TIRE WAS GOING FLAT SO I TOOK IT TO DISCOUNT TIRE WHERE I 29TH, WAITED ON THE CAR AND THE WAIT WASNT TO BAD, MY ONLY PROBLEM WAS 2 DAYS LATER MY REAR TIRE WAS GOING FLAT SO I TOOK IT TO DISCOUNT TIRE WHERE I BOUGHT THE TIRES AND WAS INFORMED THERE WAS A NAIL IN THE TIRE. I WAS ALSO INFORMED AND IT WAS QUITE OBVIOUS THAT BOTH MY REAR TIRES WAS COMPLETELY BALD AND NEEDED TO BE REPLACED BADLY. MY CONCERN IS NOT THE NAIL CAUSE THAT COULD HAVE HAPPENED AFTER LEAVING THE DEALERSHIP BUT WHY WASNT I INFORMED ABOUT THE TIRES? WHICH IS PART OF THE B SERVICE , DID THE TECH EVEN CHECK THE TIRES? THERE ISNT ONE NOTATION ON MY INVOICE ABOUT THE TIRES NOR WAS I INFORMED WHEN I PICKED UP AND PAID FOR THE SERVICE, ALSO IF HE MISSED THE TIRES WHAT ELSE DID HE MISS? I DID CALL KEVIN TO VOICE MY CONCERN BECAUSE THAT REALLY CONCERNS ME AND HE SAID HE WOULD LOOK INTO IT, HE CALLED ME BACK A COUPLE OF DAYS LATER AND TOLD ME HE HASNT FORGOTTEN ABOUT IT AND NOW 2 WEEKS LATER I HAVENT HEARD ANYTHING. More

The only problem we had was that our car was not at the airport when we got back. I spoke to mark once we got back and he informed us that the day we were to return was Tuesday. I told mark that that wasn' airport when we got back. I spoke to mark once we got back and he informed us that the day we were to return was Tuesday. I told mark that that wasn't right because when we filled out the form to leave the key it has our return day as that Monday. I also told him that we would be returning that Monday. So there was some mis communication. Thank you for your time. Vivian Tankard. More

Peter the manger of the service department has an awesome staff, David my service adviser has always done an outstanding job to ensure my vehicle is serviced correctly, and always goes the "extra mile" to i staff, David my service adviser has always done an outstanding job to ensure my vehicle is serviced correctly, and always goes the "extra mile" to insure that I'm totally satisfied with the service I receive..... Outstanding!! More

There seemed to be confusion regarding the service actually required for my vehicle. Also, I bought a certifided pre owned and the term certified is not necessarily the correct word I would have used actually required for my vehicle. Also, I bought a certifided pre owned and the term certified is not necessarily the correct word I would have used. If I had know that Mercedes of South Atlanta basically cleans the used car sticks new tires on it (if needed) and claims it to be certified I probably would not have bought this vehicle. The service tech left me a voice mail that wanted me to pay more than $1,500 in various services he said that were required? I have only had the car since August of 2010 so I would have thought that things like the fuel filter and transmission fluid were changed before I bought. I paid $300+ dollars for service and am being told that I should bring it back to have the other $400+ service done? More

This is an EXTREMELY dishonest dealership. They lied to me repeatedly and agreed on one price with me, put a different price on the contract, and all the while just pointed to different numbers on the cont me repeatedly and agreed on one price with me, put a different price on the contract, and all the while just pointed to different numbers on the contract and told us that was the price i was paying. More

The entire staff was excelent. Knowledgable, courteous and very responsive to questions. Fair pricing with no hard sell! Alvin gomez and his team were great. when we picked up our 2 cars the spent suffici and very responsive to questions. Fair pricing with no hard sell! Alvin gomez and his team were great. when we picked up our 2 cars the spent sufficient time with us on each to explain all the options and how each worked. they we even kind enough to set up our Bluetooth cell phones.i would highly recommend them. More

Mister Geich has been trying to help as best as possible and has been very kind to me. This is the seventh time that I take my car with the same problems.Found solutions to some of them and the treatment t and has been very kind to me. This is the seventh time that I take my car with the same problems.Found solutions to some of them and the treatment they have given me has been more than excellent. He has been very reasonable and patient, they have had to devote considerable time and resources to solve some problems with my vehicle. I want to highlight his support and kindness. More

The servic department has an awesome staff, Kevin has always done an outstanding job to ensure my vechicle is serviced correctly. But from the time I drive in the team is there to greet me an ensure I a always done an outstanding job to ensure my vechicle is serviced correctly. But from the time I drive in the team is there to greet me an ensure I all of my needs are met. I have gotten follow up emails from the department to make sure all of issues were handled and I was happy with my service. More