Mercedes-Benz of Atlanta South

Brought my car in worst mistake ever ( Again ) Raphael was the advisor. I was due shift b maintenance. Which he stated would be 2 hours , they were done in 45 minutes the recommendations was everything g was the advisor. I was due shift b maintenance. Which he stated would be 2 hours , they were done in 45 minutes the recommendations was everything good except oil change and rear tire. I questioned him as to why he changed and charged me 29.00 for the remote battery. When I was there June 9th and replaced it He stated " It' has to be done the part of the " A schedule maintenance... So I asked are you sure he said yes . I said I didn't get schedule A I received B service he said yeah that took. Smh the very next day lights came on in my car for brakes pads but he had marked them on the report as excellent. Please don't go to this dealership. More

The words I really want to say will be totally inappropriate. The customer service of Mercedes Benz South is the Worst!! I have owed the best of the best when it comes to vehicles, and I NEVE inappropriate. The customer service of Mercedes Benz South is the Worst!! I have owed the best of the best when it comes to vehicles, and I NEVER IN MY years on earth experience the treatment that I received at this dealership. They are complete racist, very opinionated and really don’t like people of color! I purchased my vehicle from a different location, and the differences between theses two locations are night and day! Justin. Was my services adviser who started out at first to be very caring but went completely left after my vehicle was crashed while at the south location. He tried to say my 2020 vehicle was like that when I brought it there. LIES!!! So here’s where things turned racist, now insurance is insurance full coverage is full coverage, no matter what company you are with, my vehicle was damage while at their establishment I totally feel that I shouldn’t be given a hassle when it comes to me securing one of their vehicles. BOTH woman who check you in their names don’t matter to me because they’re completely irrelevant, however both are very racist and I watched how they treated me versus them treating a white customer and it’s total night and day! They told me my insurance wasn’t accepted the one white lady went behind my back after I call my insurance company to verify my coverages and told the services manager that my coverage weren’t legit... I watched him call another number off my policy but before he did that he put the number in a system that came back as suspicious! Completely racists!! They wouldn’t never did that to a white person!!! The GM Andrew is a complete coward never came out to talk with me face to face just kept sending his service manager to deal with me after I requested to speak with him several different times. I will be going straight to corporate b/c the treatment I received had been totally unacceptable!!! At this point I want to returning the vehicle b/c of the services I received from the south location The damage done to my vehicle was no fault of my mine!!! They are racist racist racist!! More

Fast friendly and good service was in quick got car diagnosed and taken care of quick. Justin fully explained the issue made a recommendation and explained the cost. diagnosed and taken care of quick. Justin fully explained the issue made a recommendation and explained the cost. More

Customer service is absolutely horrible!!! I left Buckhead to hope for better service. It’s really sad that people do not have good customer service. It’s really not hard to do!!! Buckhead to hope for better service. It’s really sad that people do not have good customer service. It’s really not hard to do!!! More

They were very professional and Had great customer service! Lorenzo and Zee were awesome and gave me great information. I felt like they really knew what they were talking about to took time to expla service! Lorenzo and Zee were awesome and gave me great information. I felt like they really knew what they were talking about to took time to explain details about the car. More

first time seeking service I stood in the lobby waiting for someone to explain the process. After that the service was excellent. Very professional and informative. Having No coffee for customers was the o for someone to explain the process. After that the service was excellent. Very professional and informative. Having No coffee for customers was the only real problem. More

The agent recommended doing a preventative service on a car that was not running properly and needed repairs in excess of $4000. This was done in spite of the car not being repaired. car that was not running properly and needed repairs in excess of $4000. This was done in spite of the car not being repaired. More

This is by far the best dealership I have been to. They staff is very professional and their willingness to help is exceptional.Thank You. staff is very professional and their willingness to help is exceptional.Thank You. More