Mercedes-Benz of Atlantic City

Friendly staff, but left with issues My husband Took a day off work to bring my car for service (oil leak) and left with a bigger problem. (Came home to a huge puddle of oil) I then Took My husband Took a day off work to bring my car for service (oil leak) and left with a bigger problem. (Came home to a huge puddle of oil) I then Took a day off of work and brought my vehicle to cherry hill who fixed the problem but could not provide me with a loaner. I called both managers and then never heard back. This was very frustrating and I feel that the problem could have been resolved at the first visit to AC. More

Tires I had an appointment for 4 new tires at 10 am and since I got a wheel alignment also, the car would not be ready until the next day, I had a loaner I had an appointment for 4 new tires at 10 am and since I got a wheel alignment also, the car would not be ready until the next day, I had a loaner car so I could go about my business until the car was ready. More

Service beyond the expected. My wife's CLA250 overheated and could not be driven while on vacation at the Jersey shore. The dealer picked it up by trailer and delivered a loaner My wife's CLA250 overheated and could not be driven while on vacation at the Jersey shore. The dealer picked it up by trailer and delivered a loaner while the car was being serviced, notified us as to service progress and provided the repair at a reasonable cost that was less than expected! More

Professional Service I received great service from Tina and the rest of the staff at Mercedes Benz if Atlantic City. I normally deal with another South Jersey dealership a I received great service from Tina and the rest of the staff at Mercedes Benz if Atlantic City. I normally deal with another South Jersey dealership and I've been dissatisfied with them. Even though Atlantic City is farther away, the service is worth it. I couldn't have been more pleased. I'll continue to use this dealership for all my future needs. More

Maintenance Scheduled maintenance , got a rental car and everything was great! Thanks As always. Solid job done all around. Will always recommend Mercedes of Atla Scheduled maintenance , got a rental car and everything was great! Thanks As always. Solid job done all around. Will always recommend Mercedes of Atlantic City More

Service call Great dealership took care of everything first time and I was kept updated on status Would definitely recommend this dealer to all my friends. Th Great dealership took care of everything first time and I was kept updated on status Would definitely recommend this dealer to all my friends. Thank you More

Awesome Experience great experience every one was professional and extremely helpful Darnell, our sales rep . was fantastic. There was no high pressure sales. He worke great experience every one was professional and extremely helpful Darnell, our sales rep . was fantastic. There was no high pressure sales. He worked at the pace we were comfortable moving. More

Service advisor is usless Terrible experience with Kevin Rossi as a service advisor. If you plan on using MB of AC for service ask for a detailed explanation of what is being Terrible experience with Kevin Rossi as a service advisor. If you plan on using MB of AC for service ask for a detailed explanation of what is being done and stay on top of them. Terrible communications from the service advisor. More

Nice place but inefficiently staffed The service experience was very positive except for the long wait times to speak with the service rep. I've been here for two service visits and each The service experience was very positive except for the long wait times to speak with the service rep. I've been here for two service visits and each time, both dropping off and picking up, it takes quite a while to speak to a rep. Leave yourself 60-90 minutes to get anything done. Meanwhile, lots of other employees are walking around and chatting, and seem to be oblivious to customers. It's aggravating that they don't have the consciousness to be more attuned to wait times. Not everyone is on the same casual schedule that they evidently are on. More

Excellent Cistomer Service Kevin handled my warranty with professionalism. It was corrected the first time and he kept me informed regarding the status of the repair. Will conti Kevin handled my warranty with professionalism. It was corrected the first time and he kept me informed regarding the status of the repair. Will continue to use this dealershop’s service center. More