Mercedes-Benz of Atlantic City

It started well and fell completely flat The Dealership seemed nice enough-although I had heard from others they we unresponsive and that was confirmed. The terms of my lease were not clearly The Dealership seemed nice enough-although I had heard from others they we unresponsive and that was confirmed. The terms of my lease were not clearly stated. I called the Dealership several times and have been waiting over 3 weeks for a callback from the Dealership Manager. I have never been treated this way by a Mercedes Dealership and have driven the brand for over 35 years. I would recommend you do business elsewhere. More

Work not complete Brought my vehicle for multiple items to fix. One issue was forgotten about and was told I would have to come back and I could schedule at any time b Brought my vehicle for multiple items to fix. One issue was forgotten about and was told I would have to come back and I could schedule at any time because item would only take 1/2 hour to fix. I called a week later and was told I would not be able to come back for 3 weeks. I asked service agent to call me back when he came back the next day. Still waiting for that call More

crooked, dirty and vile aggressive attitude of service dept In if the owners don't teach their so called service manager mark and his gang how to communicate and even reason with customers this dealership will In if the owners don't teach their so called service manager mark and his gang how to communicate and even reason with customers this dealership will be closed very soon as more and more people spread the outrageous and incredibly stupid customer service skills exhibited by mark and the little bald dude.Was overcharged 195+tax just for them to pop in a hood release handle.This should not take more than 20 mins to do.After complaining to them they tried to have a fist fight inside the dealership whilst the sloth looking mark their manager cheered and encouraged the fight.Would have been a beating given to them not a fight but decided they weren't wort it.Just FYI these guys behave like gang members and not service employees,will not advice any one to go there. More

Excellent customer service Thank for expediting my lease and the great deal! I can always count on the best from Atlantic City Mercedes. 20 year customer thanks again Thank for expediting my lease and the great deal! I can always count on the best from Atlantic City Mercedes. 20 year customer thanks again More

Check engine light was on and replace brakes Brakes replaced, helpful loaner care provided. Never found reason for check engine light so wasn't charged for diagnostics. It hasn't come back on s Brakes replaced, helpful loaner care provided. Never found reason for check engine light so wasn't charged for diagnostics. It hasn't come back on since the visit. More

Best Dealership The dealership staff is extremely friendly and courteous and truly care about their customers. They always provide complete and accurate details abou The dealership staff is extremely friendly and courteous and truly care about their customers. They always provide complete and accurate details about your service and are willing to answer your service questions and address your concerns. This is why I don't deal with any other area dealerships due to bad experiences with several other brands. I have dealt with Kevin Rossi at this dealership for many years and he has provided outstanding service every time. More

Low washer fluid Fast and Immediate response for an issue and was resolved right away the same day. Was in and out in less than 10 minutes. Fast service For this kind Fast and Immediate response for an issue and was resolved right away the same day. Was in and out in less than 10 minutes. Fast service For this kind of service. More

Expedient Service I am from Pennsylvania and my car had to be towed from a Casino in Atlantic City, NJ to Mercedes Benz of Atlantic City at 2:30 am. That morning after I am from Pennsylvania and my car had to be towed from a Casino in Atlantic City, NJ to Mercedes Benz of Atlantic City at 2:30 am. That morning after they opened, I received a phone call from Kevin Rossi asking more details about my issue. Within a few hours my car was repaired, cleaned and ready for pickup. I could not have been more pleased with their expedient service and the professional manner in which my situation was handled. Thank you, Patricia Gilmore More

Wonderful Salesman Gabriel Salesman Gabriel was very professional, knowledgeable and took time to explain the features of the car. He has called several times to see if he can h Salesman Gabriel was very professional, knowledgeable and took time to explain the features of the car. He has called several times to see if he can help me. I would recommend the dealership to my friends. More

car service My car had a flat tire in my garage, in May. Everything went smoothly from the time I contacted the service department of the dealership , the towi My car had a flat tire in my garage, in May. Everything went smoothly from the time I contacted the service department of the dealership , the towing of my car from my garage to the service department, and up to the time I drove out from the dealership , in my car , with a new tire replaced. Tina, from the service dept, took care of me. Everyone was friendly. I would certainly recommend their service department to my friends and family with Mercedes Benz cars. More