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Mercedes-Benz of Atlantic City

Egg Harbor Township, NJ

4.7
1,328 Reviews
Why Mercedes-Benz of Atlantic City Since 1987, the staff at Mercedes-Benz of Atlantic City have committed ourselves to providing our Cape May, Vineland, Hammonton, Jersey City, and Egg Harbor neighbors with the same level of satisfaction they expect from their Mercedes-Benz vehicle. With an expansive new showroom, more comprehensive inventory, a larger parts and service department, and more options for the kinds of services we provide, you’re sure to find what you need.
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6623 Black Horse Pike

Egg Harbor Township, NJ

08234

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Showing 1,328 reviews

May 28, 2019

Judgemental. I went to this dealership ready to purchase the car i been waiting to buy and saved up so much for!!! I walked in very excited and no one came up to m More

by DC23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RICHARD
May 28, 2019 -

Mercedes-Benz of Atlantic City responded

DC23, My apologies and thank you for your valuable feedback. I am sorry that the dealership failed to provide the level of service that is promised by the brand. My name is Colin Mattis, I am the Client Advocacy Manager for Park Avenue Motor Cars, the parent company of MB Atlantic City. I have asked the dealerships General Manager to investigate what took place so that our team can be made aware of how they were perceived in this circumstance. We try to allow shoppers time and space to consider our vehicles on the showroom floor without pressuring anyone to speak with a Sales Consultant if they do not wish. It sounds like this is not exactly what took place and when combined with the failure to follow-up creates the wrong impression overall. I understand completely if you prefer to go elsewhere due to the unacceptable treatment you experienced, but should you choose to give them another opportunity to demonstrate their capacity for excellence I would be happy to introduce you to the General Manager so he can ensure the future interactions are as they should be. Please let me know if that would be acceptable: cmattis@YourMercedes.com

May 28, 2019

good service and fast. keep up good work!i think I'm going to recommend to all my friends .and i will coming back to visit!thank you you all! More

by YW1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Chiarazzo, Jonathan Batt, Kurt Brown, Colin Mattis, Michael Liss, Chris Magarity, Mark Bauers
May 24, 2019

Outstanding service & dealership Experience is 100% customer focused, from the first call in, to drop off, active communication of work needed/being done and finally pick-up - all eas More

by CRAIG.MICHAEL.MILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
May 23, 2019

Great. This was our 3rd lease of 2 cars with Gabe Romano, and we were very satisfied, again. He always goes out of his way to give us great service and a gr More

by GKRIMSTOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Romano
May 23, 2019

Best car buying experience The whole process was so easy and Jonathan was incredible. I will definitely be back to lease any future vehicles. Thank you again for such a great ex More

by MARIECAS70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Batt, Michael Liss
May 23, 2019

Fantastic Dealership I've been driving Mercedes for 25 years. I live in NJ but have bought everyone car in Delaware or Pennsylvania because my local dealer Cherry Hill MB More

by Brian Kushner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Romano
May 23, 2019

Simply amazing I worked with Alex. I went in told him what I wanted. They didn’t have this car on the lot. He looked at this inventory at a location in Philadelphia. More

by BRIADAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
May 22, 2019

Outstanding service Best dealership I have dealt with. Joe Z my salesman is outstanding and I will forever stick with Mercedes and have Joe as my point contact More

by JA8PT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe z
May 22, 2019

Tina is very thorough and attentive Tina Lachina is very thorough and attentive and efficient. She kept me informed throughout the entire process and was always available to answe my que More

by llbcllbc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Lachina
May 18, 2019

Attentive- communicative - helpfull Impeccable service and honest direction - all of my communication with Kevin has always been above board and helpful. He even touched up a small chip More

by CMOTTER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin rossi
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