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Mercedes-Benz of Augusta

Augusta, GA

4.6
555 Reviews

3061 Washington Rd

Augusta, GA

30907

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Showing 555 reviews

August 02, 2025

Any service takes all day, too long. I bought my vehicle in to have a tire replaced. My appointment was at 8:15 a.m. It was finished at 2: 15 p.m. My plans was xxxx for the day. More

by Tamika227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
July 31, 2025

Cory and Tyrone were very good in my service visit. I WILL be back. Thanks. More

by Psmith0075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory and Tyrone
Aug 03, 2025 -

Mercedes-Benz of Augusta responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Aug 03, 2025 -

Psmith0075 responded

Corey and Tyrone were Great. I will recommend your Dearlership anytime. But you detail guys were not so good. They didn’t wash the back wheels on my car and bugs were still on the front bumper and hood. Truth.

July 30, 2025

Rashod King was great to work with. Answered all our questions, made suggestions where appropriate and easily guided us through purchase. Dealer without issue met our price needs. More

by clwforepar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rashod King
Aug 01, 2025 -

Mercedes-Benz of Augusta responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. If you have any further questions, please give us a call. We're always happy to help!

July 29, 2025

I didn’t have to wait long for someone to help me with my car More

by stanjscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron
Jul 30, 2025 -

Mercedes-Benz of Augusta responded

Hi! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2025

This Dealership is always excellent. They take great care of you and provide superior service. They greet everyone with a smile when you come in the door. If you can’t wait around for yo More

by jdsweaver45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Jul 30, 2025 -

Mercedes-Benz of Augusta responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

July 28, 2025

There were some issues that were very aggravating in the beginning but by the time we got to our sales person whose name was Rashida King he made things better and Cory the financial person was very accommo More

by Wiley.precious
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rashida King
Jul 30, 2025 -

Mercedes-Benz of Augusta responded

Thank you for your feedback. We’re glad to hear Rashida, Cory, and our driver helped turn things around and made the experience a positive one. We appreciate your continued trust and hope this new vehicle serves you well. Please don't hesitate to reach out and let us know if there’s anything more we can do. - Mercedes-Benz of Augusta team

July 28, 2025

This dealership have always provided excellent customer service. The overall quality and service is unique. Thanks for your service and support. More

by Rflintsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brighthop,Markus
Jul 29, 2025 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2025

We really like everything and they completed everything less than a hour and they very loving and respectful. More

by Suneetha tentu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kash
Jul 29, 2025 -

Mercedes-Benz of Augusta responded

Hi Suneetha, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 25, 2025

I commend the team there, Corey Donahue and Dennis Gould, BUT ESPECIALLY EDWARD JUSTICE. This is our third Mercedes Benz; and as a dealership experience goes, Mr Justice truly made it the best experience. Ad More

by cajafjrotc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Justice, Corey Donahue, & Dennis Gould
Jul 26, 2025 -

cajafjrotc responded

Mercedes-Benz of Augusta Jul 25, 2025 cajafjrotc I commend the team there, Corey Donahue and Dennis Gould, BUT ESPECIALLY EDWARD JUSTICE. This is our third Mercedes Benz; and as a dealership experience goes, Mr Justice truly made it the best experience. Additionally Mr Gould worked with me every step of the way to complete the transaction, he was extremely patience and professional. We have purchased cars across the USA and in Europe and Mr Justice is 15 on 1-10 scale!!!! When we check for items we thought we left, we found he had neatly stored every single one in the trunk!!!! Thank goodness for you guys. Not to end on a sad note, but to put it in perspective, within two hours of getting home, my bride received notice her older brother (by a year) had a massive heart attack and didn’t survive. So you see how special you guys were today.

Jul 27, 2025 -

cajafjrotc responded

Mercedes-Benz of Augusta Jul 25, 2025 cajafjrotc I commend the team there, Corey Donahue and Dennis Gould, BUT ESPECIALLY EDWARD JUSTICE. This is our third Mercedes Benz; and as a dealership experience goes, Mr Justice truly made it the best experience. Additionally Mr Gould worked with me every step of the way to complete the transaction, he was extremely patience and professional. We have purchased cars across the USA and in Europe and Mr Justice is 15 on 1-10 scale!!!! When we check for items we thought we left, we found he had neatly stored every single one in the trunk!!!! Thank goodness for you guys. Not to end on a sad note, but to put it in perspective, within two hours of getting home, my bride received notice her older brother (by a year) had a massive heart attack and didn’t survive. So you see how special you guys were today.

July 24, 2025

I took my car in for an oil change, my won’t crank up and plus my steering wheel clicking, and they want tell me what happened to my car. Worst service ever. More

by Triceyheggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachariah Merritt
Jul 25, 2025 -

Mercedes-Benz of Augusta responded

We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations.  Robin Leal, General Manager Mercedes-Benz of Augusta | rleal@Group1Auto.com

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