Mercedes-Benz of Augusta

The service department provides excellent customer care. I feel like they’re honest and do great quality work. Sullivan is especially helpful. I feel like they’re honest and do great quality work. Sullivan is especially helpful. More

You ask for my review so here it is. I have had an extremely disappointing experience with Mercedes Benz of Augusta service department over the past several years. Based on my experienc I have had an extremely disappointing experience with Mercedes Benz of Augusta service department over the past several years. Based on my experience, they are not adequately equipped to diagnose and repair their own product, Mercedes-Benz Sprinters, and I have serious concerns about their professionalism, communication, bogus parts needed, outrageous pricing and customer service. I could write a book about everything I've experienced, but I’ll just name a few. On one occasion, I was charged thousands of dollars for parts the dealership claimed my Mercedes Benz Sprinter rear A/C needed. After the repairs and thousands of dollars the unit was still not in working condition , I was told the entire unit needed to be replaced for a total replacement cost of $8000. The parts I had already paid for were never removed as I was adamant I wanted a refund and parts removed , and I was never offered a refund for the unnecessary work. During another visit, the technicians damaged my rear A/C cover and never informed me. I later discovered it had been reinstalled with black puddy with wires secured with zip ties. Needed replacement bulbs in rear cabin, service department replaced them but stated they didn’t work, and was quoted $1,200 for a new wiring system to fix the cabin lights. When I picked up my Sprinter, I simply pressed the switch on dashboard and to my amazement the lights worked perfectly. I even sent a photo to my service advisor showing the issue was resolved without any repairs, but I never received a response. After having four new tires installed, I was told all four tire pressure sensors had failed and would cost $200 per wheel to replace. The sensors were working before the service I refused that service drove off, As it turned out, all the tires needed was additional air pressure and a reset. The sensors functioned normally after that. The service manager consistently dismissed my concerns. Whenever I tried to explain an issue or respond to what he was saying , I was interrupted with, "Can I just tell you what the issue is?" That's not how customers should be treated. One service advisor even described my Mercedes-Benz Sprinter as a "Friday afternoon build," implying it was poorly assembled at the factory. That's an alarming statement to make to someone who has spent more than $20,000 on repairs over the past four years, in addition to the $50,000 purchasing the van. Most recently TODAY July 29, 2026 I was quoted another $2,990 to repair an issue that has been not working and has existed for over two years. There is a known workaround that would have allowed me to safely continue using the vehicle, but the service manager insisted Mercedes-Benz would never authorize it. Ironically, another service advisor had previously told me that same workaround was possible during my visit last February 2025 for the exact same issue. Instead, they sent me home today in a vehicle that was still leaking coolant without any apparent concern. We’re a non profit organization that saves animals from the Augusta Ga area and travel up north for adoptions. Not once have they helped us with cost or concerns. Overall, my experience has been defined by poor leadership, poor communication, questionable repair recommendations, and a lack of accountability. After everything I've experienced which is a lot more , I have lost confidence in this dealership and, unfortunately, in the Mercedes-Benz brand itself. I cannot recommend Mercedes-Benz of Augusta to anyone. The dealership's reviews speak for themselves just look them up. More

My Service Advisor, Gil Vargas, is the best! I called him a week before making my appointment and he prepared an estimate of the repair costs and confirmed some of the parts weren’t in stock so I called him a week before making my appointment and he prepared an estimate of the repair costs and confirmed some of the parts weren’t in stock so he ordered them. When I arrived for my appointment he had my loaner car ready as promised and all of the paperwork in order. The next day I was happy to hear from him that my car was completed ahead of time and ready to pick up. Again, the final paperwork was ready with no cost surprises, and my car was ready to go. And I always got text updates on the progress of the service so there is no guessing or wondering what’s happening. Thanks to Gil and MB of Augusta! PS I bought my new car from them in 2012 and they always take great care of me and my Mercedes. More

Excellent service! The staff was friendly, the communication was clear, and my vehicle was serviced quickly. I would definitely return The staff was friendly, the communication was clear, and my vehicle was serviced quickly. I would definitely return More

The Service Depatment (Ryan) was tenacious in getting my older MB repaired. Ryan did his due diligence to get the needed parts. older MB repaired. Ryan did his due diligence to get the needed parts. More

Why have me come on for a emailed price special of 129 dollars and then charge me 210 dollars with a 40 dollar discount? Ever heard of bait and switch. This is very deceptive. dollars and then charge me 210 dollars with a 40 dollar discount? Ever heard of bait and switch. This is very deceptive. More

Ryan Consul was very pleasant and informative! I told him what I wanted and he checked the lot and brought out a car that filled all of my requests. I bought it that afternoon! I told him what I wanted and he checked the lot and brought out a car that filled all of my requests. I bought it that afternoon! More

Our experience was nothing short of amazing and such a blessing Riley hands down handled us with grace and professionalism. blessing Riley hands down handled us with grace and professionalism. More

Very pleased with this dealership. Service is above reproach. I'm always taken care of with A1 care and concern by Customer Service Technician Cory Gormillion. He is the reason for Service is above reproach. I'm always taken care of with A1 care and concern by Customer Service Technician Cory Gormillion. He is the reason for this 5 star review. More

Good service Ryan was very helpful made sure I was completely satisfied and my service completely satisfied and my service More