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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
337 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

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Showing 337 reviews

October 04, 2024

Quick and thorough. Everyone was very friendly and helpful. The service rep Went above and beyond :) More

by Hkylegay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
Report | Print
September 27, 2024

Ryan is the advisor that handles all of my appointments. I haven’t had any issues thus far! More

by Taurusm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
Report | Print
Sep 30, 2024 -

Mercedes-Benz of Augusta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ryan here at Mercedes-Benz of Augusta! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2024

My truck had a brake booster recall. There was other issues found, upon total inspection and the issues were repaired and price was very reasonable. My Service representative Ryan, was a More

by kressiehires66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Sep 30, 2024 -

Mercedes-Benz of Augusta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ryan here at Mercedes-Benz of Augusta! We are always more than happy to assist you if anything else comes up. Take care!

Sep 30, 2024 -

kressiehires66 responded

Please do! He was awesome. Thank you for helping me

September 21, 2024

I waited for almost 4 hours for a battery replacement. Next time, I will ask for a loaner car. Otherwise, everything was okay. More

by osho52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Report | Print
September 20, 2024

Service writer Ryan is outstanding and he help fix the problem. I would recommend him to anyone that need assistance. More

by gerrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Sep 22, 2024 -

Mercedes-Benz of Augusta responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 18, 2024

Kyle was a great sales person and made my experience great! He took care of me. More

by Contrell16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Sep 21, 2024 -

Mercedes-Benz of Augusta responded

Hi, we're happy to hear you had such a positive experience with Kyle! Please don't hesitate to reach out to us if there's anything more we can do!

September 14, 2024

Worst experience I've ever had with Mercedes of Augusta . The advisor seemed inexperienced and made several mistakes including advising the service technician to go ahead with repairs without my consent when More

by keathyjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey McGill ion
Report | Print
Sep 20, 2024 -

Mercedes-Benz of Augusta responded

keathyjohnson, We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to know more about your experience. I look forward to speaking with you. Roger Kaiser General Manager rkaiser@mbofaugusta.com

September 12, 2024

Difficult to reach anyone , does not call back . Spend excessive amount of time explaining things that are in the file on the car More

by mark.senn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sullivan
Report | Print
Sep 14, 2024 -

Mercedes-Benz of Augusta responded

mark.senn, We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Roger Kaiser General Manager rkaiser@mbofaugusta.com

September 11, 2024

Very helpful and easy to work with as it relates to any of my vehicles. Willing to work with customer about the cost of parts and labor. More

by Dr. Darden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Merritt
Report | Print
Sep 14, 2024 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2024

The dealership was. easy to deal with and negotiations were fair and fast. Anxious to see how the service will be More

by Solo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camden, rajdon
Report | Print
Sep 13, 2024 -

Mercedes-Benz of Augusta responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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