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Mercedes-Benz of Augusta

Augusta, GA

4.6
586 Reviews

3061 Washington Rd

Augusta, GA

30907

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Showing 586 reviews

September 20, 2025

I love the service here, attentive, polite, customer service is clearly a priority. Arranging pick up is very convenient. Thanks folks for another satisfying experience. More

by Jeanewm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Sep 21, 2025 -

Mercedes-Benz of Augusta responded

Hi, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

September 19, 2025

Corey - my service adviser was amazing! ! He handle everything so professionally and got things taken care of. More

by tarmac1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
September 18, 2025

The people of this dealership is very kind and informative, I also like how they provide the customer with a courtesy vehicle and not only do they fix your I am also grateful for the cleaning of t More

by roberthawthornellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan,
Sep 20, 2025 -

Mercedes-Benz of Augusta responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2025

Excellent service and support during the repairs. The advisor Sullivan was very knowledgable and helpful. More

by Edwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Sep 20, 2025 -

Mercedes-Benz of Augusta responded

Hello Edwin, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2025

Had my GLC 350 e in for service. Very good experience. Sullivan was professional, helpful and answered some extra questions I had about the car. Service area is clean and comfortable More

by Glenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Sep 18, 2025 -

Mercedes-Benz of Augusta responded

Hello Glenda, we're happy you found Sullivan to be so supportive during your experience here at Mercedes-Benz of Augusta. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 12, 2025

Sales people were very helpful and knowledgeable. Service technicians performed the work well. Service assigned representatives did not call back when messages were left asking for a callback! The More

by brun9022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Sep 16, 2025 -

Mercedes-Benz of Augusta responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Tyrone Price, Service Manager Mercedes-Benz of Augusta | tprice@Group1Auto.com

September 11, 2025

When i picked up my car giant bird droppings on the hood and zero communication as far as updates on my vehicle. More

by darinrado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach
Sep 12, 2025 -

Mercedes-Benz of Augusta responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced along the way. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation.  Tyrone Price, Service Manager Mercedes-Benz of Augusta | tprice@mbofaugusta.com | (706)860-1111

September 11, 2025

While traveling through Augusta my auto had an issue. I pulled into the service area and they immediately processed in the car, repaired it in a very timely manner and charged a surprisingly reasonable More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Brighthop
Sep 13, 2025 -

Mercedes-Benz of Augusta responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2025

Awesome experience great team and excellent customer service. Great selection of products and services. I would definitely recommend vehicle services from this location. More

by Chiefsdomain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. King
Sep 13, 2025 -

Mercedes-Benz of Augusta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Augusta! If you have any further questions, please don't hesitate to reach out!

September 11, 2025

Service advisor was attentive and helpful. The Handwash manager did an excellent job of quality control. More

by velmar83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan and Mike
Sep 14, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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