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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.7
732 Reviews
Call Dealership (706) 860-1111
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3061 Washington Rd

Augusta, GA

30907

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Showing 732 reviews

November 26, 2025

We were giving great personal service. All the request were handled promptly and with very much attention. After the completion of the vehicle service everything was explained very thoroug More

by gloriajacksoncofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
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Nov 27, 2025 -

Mercedes-Benz of Augusta responded

Hi, we are so happy to read such a great review about Mercedes-Benz of Augusta! If you have any further questions, please give us a call. We're always happy to help!

November 26, 2025

Zach has been very professional for my service needs and very knowledgeable. I have my SL serviced only by this dealership. All employees are very courteous. More

by ewfpilot5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Merritt
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Nov 26, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

November 22, 2025

This is my 1st experience with Mercedes Benz of Augusta and I have no complaints. The staff was extremely friendly, the service was prompt, and they even provided me with a loaner vehicle while my car was More

by Dontae Dwyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Consul
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Nov 24, 2025 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 17, 2025

Josh was amazing to work with and we will be coming back in the future More

by mcertain2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kash Aildasani and Cameron
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Nov 19, 2025 -

Mercedes-Benz of Augusta responded

Hi, thanks for your praise and kind comments about Josh. Feel free to reach out to us if you need anything. Have a wonderful day.

November 16, 2025

The app providing service status update was not functional. Vehicle was done with no notice until much later. More

by markrmueller414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Nov 19, 2025 -

Mercedes-Benz of Augusta responded

Thank you for the feedback. I am glad to hear your service went well, but I apologize for the lack of communication. The app not updating properly and the delayed notification are understandably frustrating. Unfortunately, it seems our system was indeed down that day. We appreciate you bringing this to our attention, and we will work on improving our communication tools and processes moving forward. Mercedes-Benz of Augusta service management team, (706) 396-3500

November 15, 2025

They were so good to get me in at the last minute and figure out what was wrong with my vehicle. More

by JoAnne S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone Price and Corey
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Nov 16, 2025 -

Mercedes-Benz of Augusta responded

Hi Joanne, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2025

I had an 8 am appt. for a 1 hour job. Due to them over booking I had to wait 6 hours while I watched from the waiting room. They didn’t even begin to address my car for More

by Jrbrodeur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Print
Nov 14, 2025 -

Mercedes-Benz of Augusta responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at (tprice@Group1Auto.com) so we can work toward a resolution. Tyrone Price Service Manager - Mercedes-Benz of Augusta tprice@Group1Auto.com

November 12, 2025

Service was excellent, people are friendly and nice, a great experience! Would highly recommend to any Mercedes customer. More

by fclymer330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Nov 14, 2025 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 10, 2025

I was very pleased with my car service today. Service advisor kept me informed and my car was ready on time. Great friendly customer service More

by P. Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Nov 12, 2025 -

Mercedes-Benz of Augusta responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 08, 2025

I live in South Carolina, I drive to this dealership because it’s the best ! Always have excellent customer service. And everyone that works there is always friendly and helpful! More

by bird81z28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan is the last name
Print
Nov 09, 2025 -

Mercedes-Benz of Augusta responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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