Mercedes-Benz of Augusta

Amazing service top to bottom. Their entire team met with us for all questions and concerns.. Their entire team met with us for all questions and concerns.. More

The service Rep. Ryan is the best, he got me in quick kept me informed of the progress of the service.I had a great experience. Ryan is the best, he got me in quick kept me informed of the progress of the service.I had a great experience. More

Bought a new 2025 G-Wagon and MB Augusta's assistance and professionalism was tremendous. I would strongly recommend this dealership. The salepersom Riley, Corey in Fi and Roger the GM were fantastic!!! professionalism was tremendous. I would strongly recommend this dealership. The salepersom Riley, Corey in Fi and Roger the GM were fantastic!!! More

Easy making appt. Short wait time & excellent service. Enjoyed the extra 25.00 off my bill for my service Short wait time & excellent service. Enjoyed the extra 25.00 off my bill for my service More

I love my dealer in Augusta and I am very satisfied with the outstanding service! the outstanding service! More

I appreciate the team at Mercedes in Augusta. From the moment you arrive you’re treated like you matter! Courtesy and friendliness are used interchangeably throughout your visit. Thank you Merce From the moment you arrive you’re treated like you matter! Courtesy and friendliness are used interchangeably throughout your visit. Thank you Mercedes Benz of Augusta and continue to shine. More

After a mishap, I’m pleased that Tyrone, the service mgr, stepped in and rectified the situation. Additionsllt, my salesperson, jerry cousins, called me that night (even though I was not very nice to him) t stepped in and rectified the situation. Additionsllt, my salesperson, jerry cousins, called me that night (even though I was not very nice to him) to ensure that my situation was handled. So what started out badly was completed very satisfactorily by all concerned. Now I’m looking at a possible 2nd purchase so we’ll see …. More

They To the point and on time! Well worth the 87 miles drive. Love it Well worth the 87 miles drive. Love it More

Dealership is always supportive and makes you feel at home. However service is a little slow for one tire & wheel replacement (2hrs) home. However service is a little slow for one tire & wheel replacement (2hrs) More

I’m dissatisfied with the service I received today. My service total was ~$1,800.00 & I feel I did not receive the service I deserved. I purchased 4 brand new tires, vehicle balanced, & 4 wheel alignme My service total was ~$1,800.00 & I feel I did not receive the service I deserved. I purchased 4 brand new tires, vehicle balanced, & 4 wheel alignment & my car rides differently. When my SUV reaches 75mph or higher the steering wheel shakes. My car doesn’t ride smooth as before the service. I took my SUV back to the Mercedes dealership after I felt the shaking & service department was closed. I am afraid for my safety to continue driving my vehicle when it shakes like it does. The service department was closed, so they suggested that I bring my vehicle back Monday during operation hours. I feel the service was not the best. Also, the service worker put the tires in my truck without laying some type of plastic, cloth, or paper to prevent from damaging my interior of my SUV. Very unprofessional! My service appointment was @ 10:30pm & my SUV was not ready until closing time. Around 3:50 ish. Lastly, the service department supposed to only put the rims in my truck & they did not take the rims off my tires. I have to take my tires & rims back money to ensure they remove them from the old tire. I have been inconvenienced. I would love to speak with a manager to share my concerns. More