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Mercedes-Benz of Augusta

Augusta, GA

4.6
547 Reviews

3061 Washington Rd

Augusta, GA

30907

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Showing 547 reviews

July 09, 2025

We were told our car fell under a recall. They ended up opening our sunroof shade all the way and now it’s stuck! It wasn’t that open when we brought it in. The corporate office told us there More

by tlgreg1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
Jul 11, 2025 -

Mercedes-Benz of Augusta responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution.  Tyrone Price , Service Manager Mercedes-Benz of Augusta - tprice@mbofaugusta.com

Jul 11, 2025 -

tlgreg1960 responded

Tyrone, I’m going to be completely honest. When we first began having problems the old service staff was there and “monitoring it”. Then, quickly everyone we knew left. We were contacting them to get advice on how to go ahead. We contacted MBUSA and spoke with a girl there and said she could see all the recalls on my GLC300 2017 even. But, not ours. She told me to contact NTSB. Of which we did. No response. We then went down there after speaking to previous employees. They said it shouldn’t cost me anything to have the Augusta GA to close out. So, I went down there. The now unemployed lady closed it but was charging me 500. I sat there and waited and she decided not to charge me. Fast forward to now, the sun shade half way opening and stuck. I contacted MBUSA again and told me they would give me good will. You know, that didn’t happen. Not only did you not take our calls. But the other guy would only text and tell us he was busy. Then another executive that tells us he only deals with management there, but couldn’t get anyone on the phone. At this point we are frustrated and go and get our car. Now the WHOLE sunshade is open.!!! Told you and you said you couldn’t close it! BUT, you need new tires (not true) and brakes were fine WHAT???!! Then I was contacted to write a review on your business. I have no faith in contacting you or you receiving good will. We contacted a guy in North Augusta and he gets a lot of that model to permanently close. As I said at some point this is a safety issue and I know you could care less.

July 08, 2025

MB of Augusta made a three week repair time very pleasant. Great loaner car and service updates. Good Job. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully
Jul 10, 2025 -

Mercedes-Benz of Augusta responded

Hi Paul, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

July 08, 2025

Excellent redeeming service on behalf of Tyrone, the service manager. Expedited services were 5 stars. Kudos to Corey and Marcus as well for supporting services making the mission smooth. More

by Monique Carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey and Marcus
Jul 10, 2025 -

Mercedes-Benz of Augusta responded

Hi Monique, we're happy to hear you had such a positive experience with Corey and Marcus! Feel free to reach out to us if you need anything. Have a wonderful day.

July 05, 2025

I had a great experience, Tyrone Price and his staff were great at taking care of my needs. I pulled in, easy drop off got checked in. I went and waited didn’t take long for my tires to get put on and balanc More

by Tim Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone Price
Jul 08, 2025 -

Mercedes-Benz of Augusta responded

Hi Tim, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. If you have any further questions, please don't hesitate to reach out!

July 02, 2025

I had a great buying experience at this dealership! The sales people were excellent without being pushy. The showroom was immaculate and comfy, with a great snack bar. Awesome dealership! More

by minervagrace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley
Jul 03, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

July 01, 2025

New cars are technological powerhouse, unfortunately, the sales and service dept folks are not at speed. Very difficult to get issues fixed when there is no clear understanding!! More

by Skyhawk
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach
Jul 02, 2025 -

Mercedes-Benz of Augusta responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution.  Tyrone Price , Service Manager Mercedes-Benz of Augusta | tprice@mbofaugusta.com | (706)860-1111

June 28, 2025

Tyrone Price, Service Manager, is an excellent representative of MB of Augusta. He effectively and efficiently facilitated having my car serviced. More

by Jeanne Weyandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone Price, Service Manager and Zachariah, Service Coordinator
Jun 30, 2025 -

Mercedes-Benz of Augusta responded

Hi Jeanne, thank you for your kind review; we are happy to pass along your comments to Tyrone here at Mercedes-Benz of Augusta! We are always more than happy to assist you if anything else comes up. Take care!

June 28, 2025

Love the car and love my dealer! Mercedes of Augusta and Ryan are simply the best! Great and attentive customer service. I appreciate the loaner car so my day isn’t interrupted. More

by deedeepoccia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 30, 2025 -

Mercedes-Benz of Augusta responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 27, 2025

I reside in Maryland and I had an issue with my battery while visiting family and they made my replacement easy. I called and explained I was only here for the day and they squeezed me into their schedule. More

by barbourt73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Jun 30, 2025 -

Mercedes-Benz of Augusta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Augusta! We are always more than happy to assist you if anything else comes up. Take care!

June 25, 2025

The place is always so clean and beautiful. You feel right at home when you walk in. More

by Beatrice.whetstone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley
Jun 25, 2025 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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