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Mercedes-Benz of Augusta

Augusta, GA

4.6
586 Reviews

3061 Washington Rd

Augusta, GA

30907

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Showing 586 reviews

August 28, 2025

They were courteous and efficient. I appreciate their professionalism and the timely manner in which they took care of my issue! More

by Eblackburn051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Service writer
Sep 01, 2025 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

August 28, 2025

The Service Department at the August MB is wonderful. My assigned Service Representatives is Ryan Thompson who exemplifies the TRUE MEANING OF CUSTOMER SERVICE. He made my experience acknowledgeable and More

by Bmc0695
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
Sep 01, 2025 -

Mercedes-Benz of Augusta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Augusta! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2025

The personalized service and attention I receive at this dealership is what keeps me in the Mercedes family. So thankful to them all but especially to Zack, Solomon, and Tyrone. I know I’m in good hands. More

by melody.brown46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary, Tyrone (can’t remember the transport)
Aug 28, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2025

Traveling for work. Got a flat tire, they took care of me, got a Lyft ride home and picked me back up to get my car. Customer service at it's finest. More

by Missbeckway2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Sep 01, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 24, 2025

I had my car serviced and noted my navigation system isn't working! Phone and radio also not working properly! These were working fine prior to service! More

by dellagood777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zac
Aug 26, 2025 -

Mercedes-Benz of Augusta responded

We regret that your service experience fell short of our standards. Your concerns matter, and we are committed to making this right. I would appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Tyrone Price, Service Manager Mercedes-Benz of Augusta | tprice@mbofaugusta.com | (706)860-1111

August 21, 2025

Ryan was our salesman. We had an appointment to test drive a car that I found online. It was a little over a 2 hour drive and when we arrived he had the car out front and r More

by Mjeffery74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan and Corey
Aug 24, 2025 -

Mercedes-Benz of Augusta responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Augusta! Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2025

It is easy to schedule service and they offer loaner cars. That’s so helpful when you live over an hour away. They are efficient, courteous, responsive, informative and friendly. I have used this dealer More

by mariajean67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah
Aug 23, 2025 -

Mercedes-Benz of Augusta responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2025

Great staff. Always respectful as well as professional. Lobby area clean and comfortable. Need better variety of snacks. More

by PJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Aug 23, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2025

Rashod King was our sales person and not to take anything away from his professionalism, experience and persona, but the car sold itself and he knew how to make the presentation. I implore anyone in the mark More

by gorio161
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rashod King
Aug 23, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. We hope you have a great day!

August 19, 2025

I was extremely satisfied with my experience at MB of Augusta. My service associate, Marcus, was extremely knowledgeable and went through extra mile to ensure a smooth process. He even arranged transport More

by Kiki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Aug 21, 2025 -

Mercedes-Benz of Augusta responded

Hello, we're happy you found our staff Marcus to be so supportive during your experience here at Mercedes-Benz of Augusta. Please let us know if there is anything else we can do for you; we are more than happy to help!

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