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Mercedes-Benz of Augusta

Augusta, GA

4.6
534 Reviews

3061 Washington Rd

Augusta, GA

30907

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Showing 534 reviews

June 22, 2025

The rear tire on our E350 found a nail on a recent trip, so we called our Service Advisor, Sullivan Lindler and the tire was replaced in record time. The service team also performed a multi-point inspection More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan Lindler
Jun 24, 2025 -

Mercedes-Benz of Augusta responded

Hello Keith, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 21, 2025

I was greeted in a very welcoming way this morning… and that’s always appreciated. Then my service tech was ready and waiting on my vehicle and assure me that the concerning issues would be taken care of. More

by Daddysgirl368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Merritt
Jun 23, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

June 21, 2025

I am big on customer service and the service department is lacking. I know this is a high end business however my experiences have not been great. I’ve had my Mercedes for a long time and I will be purchas More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus, Tyrone
Jun 24, 2025 -

Mercedes-Benz of Augusta responded

Thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to know more about your experience. I look forward to speaking with you. Roger Kaiser General Manager rkaiser@group1auto.com

June 20, 2025

It was a great experience, and the salesman Ryan was awesome. He handle everything with care. And my buying experience was very pleasant. It didn't take all day, and I was very pleased with the price ra More

by Coach_Felicia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Consul
Jun 23, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy to hear you had such a positive experience with Ryan! Feel free to reach out to us if you need anything. Have a wonderful day.

June 19, 2025

The staff including of sales people and service managers were courteous and polite with outstanding knowledge of product. More

by Greerfalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan Lindler
Jun 19, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. We can't wait to see you again, have a great day.

June 19, 2025

This dealership is one of the best it does a great job, clean work and all the service advisors have great attitude. More

by Lamarsmith28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah , Isaia
Jun 19, 2025 -

Mercedes-Benz of Augusta responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Augusta! Please don't hesitate to reach out to us if there's anything more we can do!

June 17, 2025

Didn't refill windshield washer fluid, over inflated front tires and didn't check or fix brake oroblem More

by twertz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Jun 19, 2025 -

Mercedes-Benz of Augusta responded

We are grateful for the opportunity to have been able to discuss your service concerns with you. Your business means a lot to us, and we sincerely hope that we will be able to resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us.  Roger Kaiser General Manager rkaiser@group1auto.com

June 14, 2025

Came in on this occasion for a tire check and to schedule an appointment for service. While waiting, I spoke with a salesman about an SUV. Ended up buying a similar SUV, which says a lot about the gentlemen More

by claire7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah and others in service, David, Jason, and Corey in Sales.
Jun 16, 2025 -

Mercedes-Benz of Augusta responded

Hi, thank you for your kind review; we are happy to pass your comments to David, Tyrone, Zach, Jason, and Corey here at Mercedes-Benz of Augusta! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2025

Exceptional service from start to finish! The Mercedes-Benz maintenance team is professional, knowledgeable, and efficient. They took great care of my vehicle, kept me informed throughout the More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Jun 15, 2025 -

Mercedes-Benz of Augusta responded

Hi Dee, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Augusta! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2025

Very thorough inspection and repair. Staff friendly and helpful! Total cost of repairs was fair! More

by cliffhanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 15, 2025 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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