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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.7
732 Reviews
Call Dealership (706) 860-1111
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3061 Washington Rd

Augusta, GA

30907

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Showing 732 reviews

July 19, 2025

MB of Augusta is the place to be your MB in tip top condition.awesome!! More

by Jroywoodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Merritt
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Jul 21, 2025 -

Mercedes-Benz of Augusta responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Augusta! Please don't hesitate to reach out if there's anything additional we can do for you.

July 18, 2025

Ryan is our service guy and he is wonderful! ! He always delivers and makes sure we have what we need. He calls with any issues. More

by Stella.huckstep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jul 20, 2025 -

Mercedes-Benz of Augusta responded

Hello, we're happy you found Ryan to be so supportive during your experience here at Mercedes-Benz of Augusta. Feel free to reach out to us if you need anything. Have a wonderful day.

July 17, 2025

Corey Gomillion - Service department-professional, with a very positive direction, and attitude. Great communication with myself keeping me informed throughout my wait for the car. More

by Myers079socc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Gomillion
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July 11, 2025

Perfect staff i love love love ur company that's why I drive from Columbia to your company More

by Shaunsligh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey gomollion
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Jul 14, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2025

Easy people to do business with. Professional and personable at the same time. My third Mercedes so far. More

by Kathi Hallman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Consul, Jason Kopplin
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Jul 11, 2025 -

Mercedes-Benz of Augusta responded

Hi Kathi, your wonderful feedback and rating mean a lot to us. We hope you have a great day!

July 09, 2025

We were told our car fell under a recall. They ended up opening our sunroof shade all the way and now it’s stuck! It wasn’t that open when we brought it in. The corporate office told us there More

by tlgreg1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
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Jul 11, 2025 -

Mercedes-Benz of Augusta responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution.  Tyrone Price , Service Manager Mercedes-Benz of Augusta - tprice@mbofaugusta.com

Jul 11, 2025 -

tlgreg1960 responded

Tyrone, I’m going to be completely honest. When we first began having problems the old service staff was there and “monitoring it”. Then, quickly everyone we knew left. We were contacting them to get advice on how to go ahead. We contacted MBUSA and spoke with a girl there and said she could see all the recalls on my GLC300 2017 even. But, not ours. She told me to contact NTSB. Of which we did. No response. We then went down there after speaking to previous employees. They said it shouldn’t cost me anything to have the Augusta GA to close out. So, I went down there. The now unemployed lady closed it but was charging me 500. I sat there and waited and she decided not to charge me. Fast forward to now, the sun shade half way opening and stuck. I contacted MBUSA again and told me they would give me good will. You know, that didn’t happen. Not only did you not take our calls. But the other guy would only text and tell us he was busy. Then another executive that tells us he only deals with management there, but couldn’t get anyone on the phone. At this point we are frustrated and go and get our car. Now the WHOLE sunshade is open.!!! Told you and you said you couldn’t close it! BUT, you need new tires (not true) and brakes were fine WHAT???!! Then I was contacted to write a review on your business. I have no faith in contacting you or you receiving good will. We contacted a guy in North Augusta and he gets a lot of that model to permanently close. As I said at some point this is a safety issue and I know you could care less.

July 08, 2025

MB of Augusta made a three week repair time very pleasant. Great loaner car and service updates. Good Job. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully
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Jul 10, 2025 -

Mercedes-Benz of Augusta responded

Hi Paul, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

July 08, 2025

Excellent redeeming service on behalf of Tyrone, the service manager. Expedited services were 5 stars. Kudos to Corey and Marcus as well for supporting services making the mission smooth. More

by Monique Carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey and Marcus
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Jul 10, 2025 -

Mercedes-Benz of Augusta responded

Hi Monique, we're happy to hear you had such a positive experience with Corey and Marcus! Feel free to reach out to us if you need anything. Have a wonderful day.

July 05, 2025

I had a great experience, Tyrone Price and his staff were great at taking care of my needs. I pulled in, easy drop off got checked in. I went and waited didn’t take long for my tires to get put on and balanc More

by Tim Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone Price
Print
Jul 08, 2025 -

Mercedes-Benz of Augusta responded

Hi Tim, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. If you have any further questions, please don't hesitate to reach out!

July 02, 2025

I had a great buying experience at this dealership! The sales people were excellent without being pushy. The showroom was immaculate and comfy, with a great snack bar. Awesome dealership! More

by minervagrace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley
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Jul 03, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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