Mercedes-Benz of Augusta

Customer service is poor they utilize the text system no true personal customer service. The rep never seems to respond until it’s to late but I would advise be more personable to the paying customer could true personal customer service. The rep never seems to respond until it’s to late but I would advise be more personable to the paying customer could take a note from Jim Hudson of Lexus More

Tyrone and Corey are personable, professional and courteous. Everything was explained perfectly and offered optional items to perform on the car. courteous. Everything was explained perfectly and offered optional items to perform on the car. More

Great experience Will and Jason were amazing to work with for our new car purchase. I would highly recommend this dealership and ask for Will! for our new car purchase. I would highly recommend this dealership and ask for Will! More

I found this dealership a clean and inviting place to relax while I’m having my car serviced. The staff both service and sales are reliable and professional. If you are ever in Augusta stop in and see fo relax while I’m having my car serviced. The staff both service and sales are reliable and professional. If you are ever in Augusta stop in and see for yourself. More

My service consultant Sullivan was excellent and also Eddie. I was completely ignored by Tyrone Price , Service Manager in reference to an issue I wanted to discuss with him on my visit today. Thankfully Eddie. I was completely ignored by Tyrone Price , Service Manager in reference to an issue I wanted to discuss with him on my visit today. Thankfully I was able to meet with the new GM who was very helpful in assisting me with my concerns . I really like Sully and Eddie. They are pleasant , professional, always eager to help, have great customer service, and always, always greet me with smiles and laughter. The service department is a very vital aspect of a dealership. I want to have a good trusting relationship with those who are servicing my vehicle. It’s kind of a big deal. I want good, honest , responsible, and knowledgeable mechanics working on my vehicle. I want to be respectful and I also want to be respected. That’s important. Thank you More

Excellent service. Excellent customer service. They have very good sales, service, parts employees. Explain the service that your car need. Excellent customer service. They have very good sales, service, parts employees. Explain the service that your car need. More

I absolutely love the service I receive when I’m at the dealership. Everyone is so nice and makes me feel welcome from the valet guys to the service team. They acknowledge everyone who walks in the door an dealership. Everyone is so nice and makes me feel welcome from the valet guys to the service team. They acknowledge everyone who walks in the door and make sure everyone is being serviced. The service manager Always engaged and making sure everyone is being helped . My service tech Ryan is amazing,he is always attentive to my concerns and keep me informed of whats going on with my vehicle. He is always so nice and friendly. I live taking my car to Mercedes. More

I’m very grateful and pleased with the speed and efficiency for the service I received at Mercedes Benz of Augusta. It allowed me to make it home safe and sound in one piece. efficiency for the service I received at Mercedes Benz of Augusta. It allowed me to make it home safe and sound in one piece. More

The salesman was very friendly and helpful, answered all of our questions. The check of our car was not completed correctly. We had a rear window wiper that was in operable. of our questions. The check of our car was not completed correctly. We had a rear window wiper that was in operable. More

Very satisfied with their Service. They figure and fixed an issue in the car that no other company could. Their prices are readobable. Highly recommended They figure and fixed an issue in the car that no other company could. Their prices are readobable. Highly recommended More