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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
494 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

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Showing 494 reviews

February 28, 2024

Very nice people. Everyone says hello and asks how I'm doing. The service desk person listens to my concerns. My concerns are addressed. The routine service is done we More

by hwmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Mar 02, 2024 -

Mercedes-Benz of Augusta responded

Thank you for taking the time to share your positive experience! It's wonderful to hear that you've had a great interaction with the team at the service desk. We appreciate your feedback on how your concerns are listened to, and addressed, and that the routine service is done well. We value your satisfaction, and we look forward to continuing to provide excellent service for you in the future!

February 28, 2024

Terrible service no communication you are lucky if you can talk to someone who knows what’s going on . There are no loaner cars God forbid if you have an emergency don’t expect any help . I wish I had not More

by Shahnaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the names
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Feb 28, 2024 -

Mercedes-Benz of Augusta responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 27, 2024

Great service! We appreciate Brandon, Riley and Corey. Always love Mercedes Benz of Augusta. Thanks More

by taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon, Riley, Corey
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Mar 02, 2024 -

Mercedes-Benz of Augusta responded

We're thrilled to hear that you had a great experience and appreciate the service at Mercedes-Benz of Augusta. Brandon, Riley, and Corey will be delighted to know they made a positive impact. Safe travels, and thanks for choosing Mercedes-Benz of Augusta!

February 20, 2024

Tyrone and Zack are Awesome, they provide great customer service to make sure you are total satisfy with the service provided. More

by Lware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Merritt
Report | Print
Feb 24, 2024 -

Mercedes-Benz of Augusta responded

We're thrilled to hear that Tyrone and Zack provided great customer service and ensured your total satisfaction with the service. Customer satisfaction is a top priority for us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

February 12, 2024

Customer service sucked. Schedule appointment. Never seen my vehicle all day. I was told because walking have first priority. Bad customer service. More

by cdennismacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack/Tyrone
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Augusta responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Mercedes-Benz of Augusta responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Roger Kaiser General Manager rkaiser@mbofaugusta.com

February 10, 2024

Thorough service was provided by the service team in order to extend the life of the vehicle. More

by jaredbuchanan40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Feb 13, 2024 -

Mercedes-Benz of Augusta responded

It's great to hear that the service team provided thorough service to extend the life of your vehicle. Maintenance is crucial for vehicle longevity, and we're pleased that you had a positive experience. We appreciate your business and look forward to serving you again in the future!

February 08, 2024

I registered on line for the service I needed. Drop off and pick up were quick and easy. More

by Hawkeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan Linder
Report | Print
Feb 10, 2024 -

Mercedes-Benz of Augusta responded

Thank you for choosing our online service registration! We're pleased to hear that the drop-off and pick-up processes were quick and easy for you. We appreciate your business and look forward to serving you again.

February 08, 2024

I trust the service department! ! They do great work with professionalism and courtesy. Thank you More

by ccturner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
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Feb 10, 2024 -

Mercedes-Benz of Augusta responded

Thank you for placing your trust in our service department! We're thrilled to hear that you have confidence in our team's professionalism and courtesy. Providing great service is our commitment, and we appreciate your kind words. Thank you for choosing us, and we look forward to serving you in the future.

February 08, 2024

Great employees and environment. I love coming here and hardly ever have an issue. Thx More

by Angeleverett001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Zack
Report | Print
Feb 10, 2024 -

Mercedes-Benz of Augusta responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

February 05, 2024

Had a bad experience with our local dealer and drive almost 1 hr to go to MB Augusta. It is SOOO worth the drive. The team there is professional from the way they greet you to the service they provide a More

by A Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah
Report | Print
Feb 09, 2024 -

Mercedes-Benz of Augusta responded

We appreciate you making the drive to Mercedes-Benz of Augusta! It's fantastic to hear that our team, especially Zach, provided you and your daughter with professional and top-notch service. Customer satisfaction is our priority, and we're glad we could exceed your expectations. Thank you for choosing us, and we look forward to serving you again! Safe travels.

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