Mercedes-Benz of Augusta

Ryan Thompson is the best service men ,I all way come here and get take care by him never problems, thanks Ryan ! here and get take care by him never problems, thanks Ryan ! More

Two major issues with my 2020 model year vehicle. One lead to replacing the gas connector and resealing as the original one was not properly installed, thus causing my vehicle to shut down at random One lead to replacing the gas connector and resealing as the original one was not properly installed, thus causing my vehicle to shut down at random times. Each time this occurred, I was driving! One time I was crossing a major highway and the vehicle shutdown. I could not give it any gas and it coasted across the highway. Thankfully, there was a traffic light at this particular location. I brought this to the attention of the service department only to be told the first time that the issue could not be repeated for inspection and nothing could be done. Thankfully, the second time this occurred was at my home. I had to have it towed to the dealership and was finally told what the issue was. The part had to be ordered from Germany and installed. I was initially told I could not acquire a loaner car because the repair would not take long! After a couple of days, I was allowed a loaner car. This repair took at least two weeks or more, supposedly because the part took a while to come in. I called every few days because I was not receiving adequate updates. Only when I called, would the rep go check for the item or status of repair. There was no independent follow-up. The second issue I brought to their attention was the sound of air releasing from the brakes whenever I pressed the pedal AND park/brake light intermittently coming on. Apparently the CSR took it upon himself to only annotate part of my complaint which now leads me to my current situation which is upon bringing this to their attention again yesterday, NOW the “switch is malfunctioning” and I’m responsible for the repair! I was also told my cabin and engine filters needed changing in which these were both changed about 3 months ago and had someone actually looked at them, they would have known. CSR stated they are going by the mileage. If this is the case, why are vehicle owners being charged to inspect these items? Regarding the part/repair, I am now on the hook for the cost because apparently Mercedes likes to play with words and CSRs determine what and how to annotate customer complaints, which leaves customers venerable to unexpected repair costs for things that should be covered! Additionally, my steering wheel is literally peeling! How does this happen in a $50k luxury vehicle? Lastly, whenever I depart the dealership, there is always footprints on the step of the inner door. I typically say nothing and just take a damp cloth and clean it, however, considering the lackluster service being received, I will start reaching out to a manager EVERY moment I have to deal with lacked service. At this point, I am questioning all services I’ve received since purchasing this vehicle in May of 2020. It seems as though the best service you receive at this location is your purchase. Anything after that is a wash. This MB dealership has disappointed me for the last time. $220 for an oil change (clearly nothing else was visually checked, even the wiper fluid squirts plain water), since no one noticed my filters were fairly new. More

Long time MB dealership present in Augusta Georgia with well qualified technical staff and curteous service advisors. well qualified technical staff and curteous service advisors. More

Very proffesional and thorough. Took care of a concern promptly in addition to my regular service..recommended highly. Took care of a concern promptly in addition to my regular service..recommended highly. More

Very accessible and accommodating. Staff is knowledgeable and will take the time to explain the repairs needed. Staff is knowledgeable and will take the time to explain the repairs needed. More

Great customer service; very helpful; Ryan is outstanding and very accommodating. Professional. Very helpful always and very accommodating. Professional. Very helpful always More

Took the time to listen attentively to my problems and concerns and addressed them in a timely manner. concerns and addressed them in a timely manner. More

Ryan was excellent and kept me informed of the assessment progress. As always, my experience was exceptional. Lee up the great work! John Richardson progress. As always, my experience was exceptional. Lee up the great work! John Richardson More

Great service and car rental was great. Great customer service. Will come back for more service Great customer service. Will come back for more service More

Great service will recommend to anyone that has a mercedes Ryan Thompson was my service advisor mercedes Ryan Thompson was my service advisor More