Mercedes-Benz of Augusta

I brought my sprinter in on Monday, 26 February. I simply asked for the overhead a/c to be checked out, and if I could get information about adding running boards at the dealership or if they recom I simply asked for the overhead a/c to be checked out, and if I could get information about adding running boards at the dealership or if they recommended a particular shop to do it. I also inquired about ordering all-weather mats. It took a week to get a status, and I had to call several times, leaving messages and getting told someone would call me back. After a week, the service representative was reassigned to Zach, and I got one update with a promise to call the following day to advise if I could pick up the vehicle. After four more days of waiting and hearing nothing, I placed three more calls to inquire the status of my vehicle. I was told the new service representative had gone on vacation. I finally spoke to Tyrone (service manager), who said the vehicle mats had come in today (12 March) and I could pick it up. Nothing was done on the a/c unit because it is an after market item. So, essentially they kept my vehicle for two weeks and did nothing. I could’ve picked up the floor mats at any time without having my vehicle held for two weeks. I have previously had great experience with this dealership, but the communication and service this time was completely unsatisfactory! More

My service representative Zak is extremely professional and courteous. I appreciate the service received. My representative was extremely helpful. and courteous. I appreciate the service received. My representative was extremely helpful. More

Very friendly, polite, and great customer service. Services were well met, and I received the services needed. Services were well met, and I received the services needed. More

Very professional and customer service is a 10! I would definitely switch to Mercedes of Augusta for all my needs if I wasn't 2 hours away. I would definitely switch to Mercedes of Augusta for all my needs if I wasn't 2 hours away. More

Ryan and team are great to work with, they explained everything that was going on with my car. everything that was going on with my car. More

Customer service at this location is always top-notch - I never take my car anywhere else! never take my car anywhere else! More

I am always pleased with my interactions at the dealership, with anyone I come in contact with. Zack, my new advisor was very professional and pleasant. dealership, with anyone I come in contact with. Zack, my new advisor was very professional and pleasant. More

Very nice people. Everyone says hello and asks how I'm doing. The service desk person listens to my concerns. My concerns are addressed. The routine service is done we Everyone says hello and asks how I'm doing. The service desk person listens to my concerns. My concerns are addressed. The routine service is done well. Any additional work that needs to be done is clearly explained. More

Terrible service no communication you are lucky if you can talk to someone who knows what’s going on . There are no loaner cars God forbid if you have an emergency don’t expect any help . I wish I had not can talk to someone who knows what’s going on . There are no loaner cars God forbid if you have an emergency don’t expect any help . I wish I had not a Mercedes I am stuck More

Great service! We appreciate Brandon, Riley and Corey. Always love Mercedes Benz of Augusta. Thanks We appreciate Brandon, Riley and Corey. Always love Mercedes Benz of Augusta. Thanks More