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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
531 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

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Showing 531 reviews

February 20, 2024

Tyrone and Zack are Awesome, they provide great customer service to make sure you are total satisfy with the service provided. More

by Lware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Merritt
Report | Print
Feb 24, 2024 -

Mercedes-Benz of Augusta responded

We're thrilled to hear that Tyrone and Zack provided great customer service and ensured your total satisfaction with the service. Customer satisfaction is a top priority for us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

February 12, 2024

Customer service sucked. Schedule appointment. Never seen my vehicle all day. I was told because walking have first priority. Bad customer service. More

by cdennismacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack/Tyrone
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Augusta responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Mercedes-Benz of Augusta responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Roger Kaiser General Manager rkaiser@mbofaugusta.com

February 10, 2024

Thorough service was provided by the service team in order to extend the life of the vehicle. More

by jaredbuchanan40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Feb 13, 2024 -

Mercedes-Benz of Augusta responded

It's great to hear that the service team provided thorough service to extend the life of your vehicle. Maintenance is crucial for vehicle longevity, and we're pleased that you had a positive experience. We appreciate your business and look forward to serving you again in the future!

February 08, 2024

I registered on line for the service I needed. Drop off and pick up were quick and easy. More

by Hawkeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan Linder
Report | Print
Feb 10, 2024 -

Mercedes-Benz of Augusta responded

Thank you for choosing our online service registration! We're pleased to hear that the drop-off and pick-up processes were quick and easy for you. We appreciate your business and look forward to serving you again.

February 08, 2024

I trust the service department! ! They do great work with professionalism and courtesy. Thank you More

by ccturner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
Report | Print
Feb 10, 2024 -

Mercedes-Benz of Augusta responded

Thank you for placing your trust in our service department! We're thrilled to hear that you have confidence in our team's professionalism and courtesy. Providing great service is our commitment, and we appreciate your kind words. Thank you for choosing us, and we look forward to serving you in the future.

February 08, 2024

Great employees and environment. I love coming here and hardly ever have an issue. Thx More

by Angeleverett001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Zack
Report | Print
Feb 10, 2024 -

Mercedes-Benz of Augusta responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

February 05, 2024

Had a bad experience with our local dealer and drive almost 1 hr to go to MB Augusta. It is SOOO worth the drive. The team there is professional from the way they greet you to the service they provide a More

by A Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah
Report | Print
Feb 09, 2024 -

Mercedes-Benz of Augusta responded

We appreciate you making the drive to Mercedes-Benz of Augusta! It's fantastic to hear that our team, especially Zach, provided you and your daughter with professional and top-notch service. Customer satisfaction is our priority, and we're glad we could exceed your expectations. Thank you for choosing us, and we look forward to serving you again! Safe travels.

February 02, 2024

Excellent customer service and support. Excellent selection of vehicles. The staff was very knowledgeable, patient, and accommodating. The dealership was extremely clean and comfortable. More

by Lmerrion123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Safford, Riley Stebbins
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Feb 03, 2024 -

Mercedes-Benz of Augusta responded

Thank you for your positive feedback! We're thrilled to hear about your excellent customer service experience, the support received, and the excellent selection of vehicles. It's great that our staff was knowledgeable, patient, and accommodating. We appreciate your comments about the dealership's cleanliness and comfort. We look forward to serving you again!

February 01, 2024

Zach did an amazing job help to reduce my stress. Thanks so much for understanding what my car needed and the turn around was awesome. More

by sopdfryer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Merritt
Report | Print
Feb 02, 2024 -

Mercedes-Benz of Augusta responded

It's wonderful to hear that Zach helped reduce your stress and provided a positive experience. We're here to help! Safe travels in your well-serviced vehicle.

February 01, 2024

Dee pierce helped me purchase my new car and the experience was amazing! 10/10 would definitely recommend!! More

by Edwige.j
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee pierce
Report | Print
Feb 03, 2024 -

Mercedes-Benz of Augusta responded

Fantastic to hear that Dee helped make your car purchasing experience amazing! Thank you for the 10/10 recommendation. Congratulations on your new car, and we appreciate your trust in our services!

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