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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
531 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

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Showing 531 reviews

February 01, 2024

Excellent service department. They go above and beyond what another service department do., I believe it starts with a great department manager. More

by bob.johnson.carolefabrics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan and Tyrone
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Feb 02, 2024 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 29, 2024

I am reviewing the service department. Very professional. Kept me informed of service being done and gave me the option to approve work being done. More

by Marcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie, Babs, woman who arranged the loaner
Report | Print
Jan 31, 2024 -

Mercedes-Benz of Augusta responded

We appreciate your positive review of our service department! It's great to hear that you found our team to be very professional and that they kept you informed throughout the service process, offering you the option to approve the work being done. We value your feedback and look forward to serving you again!

January 29, 2024

I picked my car and the sales person was awesome and answered all of my questions. They worked with me on the deal and got it done now I’m riding in my new C300. More

by davidadamsjr57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Harby
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Jan 31, 2024 -

Mercedes-Benz of Augusta responded

That's fantastic news! Congratulations on your new C300! It's great to hear that your salesperson was awesome and helped answer all your questions. Enjoy your new car!

January 27, 2024

Zachery did an excellent job serving our car. He kept us informed and provided speedy and complete work! More

by Rmi2404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery Merritt
Report | Print
Jan 30, 2024 -

Mercedes-Benz of Augusta responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

Thank you for the service department for getting me in at the last minute tks More

by emessar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
Report | Print
Jan 26, 2024 -

emessar responded

tks for getting me in at the last minute

Jan 29, 2024 -

Mercedes-Benz of Augusta responded

Thank you for being our customer, we appreciate your kind words!

January 25, 2024

Excellent service on my 2014 Mercedes Sprinter RV. Got everything I needed done promptly in one day. More

by sandrajohnson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Jan 26, 2024 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 25, 2024

I love working with Barbara and Tyrone. They always keep me informed about the needs of my vehicle. I’m always greeted with a smile. Easy to approach! II trust them completely when it comes More

by mrsj68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Hamilton
Report | Print
Jan 27, 2024 -

Mercedes-Benz of Augusta responded

It's wonderful to hear that Barbara and Tyrone have provided you with excellent service and that you feel confident in their expertise. A warm greeting and open communication are essential components of a positive customer experience. We appreciate your trust and look forward to continuing to assist you with your vehicle needs!

January 24, 2024

Ryan is top notch. He took care of my vehicle with knowledge and care. Excellent service! More

by vjneely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Augusta responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Thxs for the use of your loaners during all of my repairs, certainly appreciate that assistance More

by lindawright100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Hamilton and Tyrone Price
Report | Print
Jan 23, 2024 -

Mercedes-Benz of Augusta responded

You're welcome! We're glad to provide the convenience of loaner vehicles during your repairs. Our goal is to make the service experience as smooth as possible for our customers. We appreciate your trust in us, and thank you for choosing us for your automotive needs!

January 19, 2024

Great service, responsive technicians and customer representatives, timely reminders regarding service and when looking to upgrade your vehicle, reps are informative and willing to assist with finding More

by Priscilla HavinMysay Reed
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Merrit
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Augusta responded

We're delighted to hear about your great service experience! It's wonderful that our technicians and customer representatives are responsive, and you appreciate the timely reminders. We're also pleased to hear that when looking to upgrade, our reps are informative and willing to assist in finding your dream car. We appreciate your positive comments and look forward to serving you again!

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