Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
492 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

Directions

By Type

Showing 492 reviews

November 14, 2023

Great customer service and an excellent mechanical technician. Very satisfied with information about additional repairs! More

by richbrks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danial Sullivan, Brandon Carpenter
Report | Print
Nov 16, 2023 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

Prompt and timely service in a professional manner. For those reasons I have done business with this Dealership since 1988. More

by alexanderjrpope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Merrith
Report | Print
Nov 11, 2023 -

Mercedes-Benz of Augusta responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 08, 2023

Kept me posted an took me in on time explain what was being down on car More

by Jedgar4123@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Nov 10, 2023 -

Mercedes-Benz of Augusta responded

Thank you for being our customer, we appreciate your kind words!

November 07, 2023

Good advisor and reliable workmanship Great service Manger and workers and end shopping @ parts for Mercedes merchandise. More

by del4078157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Nov 08, 2023 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

My purchase experience with salesperson, Riley was excellent. Riley provided updates from beginning to end on all inquires. I felt satisfied with my purchase. More

by Rayfloyd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley
Report | Print
Nov 08, 2023 -

Mercedes-Benz of Augusta responded

It's fantastic to hear that you had a great experience and that Riley provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Ryan was awesome but, I have been with Mercedes since 2005 in California and, Augusta since 2014; so what I noticed is a decline in service; the main reason for me going to Mercedes in the first place. More

by DH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Nov 09, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback. I'm sorry to hear that your experience with our service was unsatisfactory. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Mohammad Hassan General Manager (706) 860-1111 mhassan@mbofaugusta.com

November 01, 2023

They Put Yo Car Back As It Was when Working On Yo Car Also They Always Give U The Run Around In The Service Department More

by Rglasjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zak
Report | Print
Nov 07, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 31, 2023

The service representatives are always very professional and always make you feel welcome and important More

by barbaradozier063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
Report | Print
Nov 01, 2023 -

Mercedes-Benz of Augusta responded

It's great to know that the service representatives at Mercedes-Benz of Augusta have consistently been professional and welcoming, making you feel valued and important. Your positive feedback is much appreciated!

October 26, 2023

My agent was Ryan Thompson and he was the most helpful of any associate I’ve ever dealt with More

by Ronniejohnson30824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson and zhane in service
Report | Print
Oct 31, 2023 -

Mercedes-Benz of Augusta responded

It's wonderful to hear that Ryan was so helpful during your interaction with him. Excellent customer service is always appreciated. We're here to assist you with any questions or information you may need.

October 26, 2023

Over all job was done great and timely manner Tyrone team did good job to deliver on time More

by Jkpurohit@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone price
Report | Print
Nov 01, 2023 -

Mercedes-Benz of Augusta responded

It's great to hear that the job was done well and in a timely manner, and that Tyrone's team did a good job to ensure timely delivery. Efficient service and timely delivery are important aspects of a positive customer experience. Your feedback is appreciated!

1
...
31
32
33
...
50