Mercedes-Benz of Augusta

All employees welcome customers professionally are are very knowledgeable about customers needs and are quick to provide you what you with right responds. very knowledgeable about customers needs and are quick to provide you what you with right responds. More

Outstanding service and the people were very nice and friendly. Service writer was great and very pleasant friendly. Service writer was great and very pleasant More

Riley is an amazing sales guy! Very easy to work with and will make sure he finds you the right vehicle and deal! Very easy to work with and will make sure he finds you the right vehicle and deal! More

Upon entry at the dealer I was greeted right away. Told them what I was there to look at and they pulled the vehicle right to the front door. My sales rep was very nice and helpful and the made the wh Told them what I was there to look at and they pulled the vehicle right to the front door. My sales rep was very nice and helpful and the made the whole process as simple as he could. Would definitely recommend him to anyone More

The service department is outstanding however the sales department leaves something to be desired. When I bought my second new vehicle from them, they did not want to give us anything extra for being repea department leaves something to be desired. When I bought my second new vehicle from them, they did not want to give us anything extra for being repeat customers. Service depart always recognize the & greet me upon their area & keep me apprised of the status of my repair. More

I have been a Group 1 automotive customer for years now here in Massachusetts. I bought my first Lexus LX 570 from Ira Lexus in Danvers, Massachusetts, and had a great experience. When it was time to get a here in Massachusetts. I bought my first Lexus LX 570 from Ira Lexus in Danvers, Massachusetts, and had a great experience. When it was time to get another LX, I returned to Group 1. Unfortunately, my local dealerships didn't have what I wanted in stock. I saw a 2016 LX 570 at MB Augusta, and since they were part of Group 1, I felt comfortable dealing with them. Everything went well till I signed the paperwork, and then things began to fall apart. Chronicles of events as follows; 1. Made an initial contact, and Mr. Hassan responded. He seemed nice, so I felt comfortable dealing with him. I had trade, so we negotiated everything over the phone. My trade, a 2016 Volvo XC 90, is well maintained and in great shape for mileage and year. I planned to drive to Georgia from Massachusetts to pick up my vehicle. However, life became busy and couldn't go as planned. 2. The dealership offered we could do everything online; they would send a transport to deliver my vehicle and a transport to pick up my car with an agreed cost. I was initially hesitant, but once again, since Group 1 is reputable, at least based on my experiences, I decided to take a leap of faith and trust them. I knew my car was in great shape and comfortable doing that, but I was not sure about their vehicle. I was assured the Lexus LX 570 I purchased from them has been inspected, and everything is functioning well. 3. It took some time, but I finally received the vehicle on 10.20.2023. I made my initial contact on 9.30.2023. The car came, and the next day, it wouldn't start. I called AAA, and the vehicle needed a new battery as the current one was dead. MB Agusta assured me the car was inspected. I became concerned and started checking the vehicle myself. I found the rear DVD screen on the driver's side broken. It was apparent and there was a significant crack on the screen. I paid the most for the vehicle since it had the rear seat entertainment package. I took the vehicle to my local Lexus for a used car inspection, and they found an additional $1100 in repairs before the vehicle could pass Massachusetts State inspection. They quoted $9000 for the part of the DVD screen (unfortunately, it was an expensive repair). I guess MB Augusta knew this problem if the vehicle was inspected since the damage can be identified by a one-year-old child (it doesn't require many brain cells). 4. I informed Mr. Hassan, who assured me he would make things right. He initially asked me to get it fixed so he would reimburse me, but when he realized it was an expensive fix, he decided to get me the part. That's when everything, including communication with the dealership, began to go down. There were no return of calls, to be honest; Brandon at least picked up my calls, but since he was not involved in the deal initially, he had nothing to offer except to keep communicating my messages to Mr. Hassan. My sales associate was probably the worst, telling me, “ I sell cars; I don't work in service.” True, you don't work in service, but at least if you had told me the DVD screen was broken, then I would understand what I was getting myself into. 5. It has been over three months, with no part, poor communication, and frustration dealing with them. Overall, Mr. Hassan has been respectful when he calls (after countless times trying to contact him). MB Augusta, hoping you will make things right. Alternatively, you still have my Volvo. If fixing the DVD screen will cost you an arm and a leg, we can just redo the deal; will deliver your Lexus, and I will pick up my Volvo. I trusted you. Mr. Hassan, I hope you will make things right. I understand you are busy. More

The people are very friendly And very knowledge and helpful . Make you feel important and patient helpful . Make you feel important and patient More

The service line is courteous and the service staff are polite and engaging. The capacity to check on the vehicle with the service agent can be limited. The work approval text is often very detailed but mi polite and engaging. The capacity to check on the vehicle with the service agent can be limited. The work approval text is often very detailed but mixes real repair issues with suggestions based on dates. More

Good service but they didn't the had the part on hand and it had to be order. After ordering the part it took two day to came in. They didn't have a loaner for me to use. it had to be order. After ordering the part it took two day to came in. They didn't have a loaner for me to use. More