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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
529 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

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Showing 529 reviews

October 23, 2023

We needed an auxiliary battery and drop the car off. It was ready the same day. Zach took great care of us More

by stella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Merritt
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Oct 25, 2023 -

Mercedes-Benz of Augusta responded

It's great to hear that Zach took great care of you when you needed an auxiliary battery and that your car was ready on the same day. Quick and efficient service is always appreciated. Your positive experience is valued!

October 23, 2023

Needed a vehicle in short time. Salesman helped us through a quick viewing and purchasing process. More

by Billk6470
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenneth Golden
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Oct 25, 2023 -

Mercedes-Benz of Augusta responded

It's great to hear that the salesman at Mercedes-Benz of Augusta assisted you in finding a vehicle within a short timeframe and made the viewing and purchasing process quick and efficient. When time is of the essence, having a smooth and expedited car-buying experience can be very valuable. Enjoy your new vehicle!

October 23, 2023

My salesperson (RS) was great and the dealership was very clean, however, the Finance Director (CC) is tainted, because he deliberately raised the price that we agreed on by $1600+. Then he rushed the paperw More

by Cheated1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Riley Stebbins, Cameron Cummings
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Oct 24, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback about this experience you had during your sales visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Mohammad Hassan, General Manager mhassan@mbofaugusta.com

October 21, 2023

Excellent customer service and support friendly, knowledgeable and fast. I would recommend to people looking for a good service. More

by 0254mariaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sullivan service advisor
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Oct 24, 2023 -

Mercedes-Benz of Augusta responded

It's fantastic to hear that you received excellent customer service and support from a friendly, knowledgeable, and fast team. Thank you for your recommendation to others who may be seeking good service. We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Great experience, courteous employees. My SUV runs great after B service. I will highly recommend this dealership More

by Obi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson and Sullivan Lindler
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Oct 20, 2023 -

Mercedes-Benz of Augusta responded

We are glad to hear that you had a great experience with Mercedes-Benz of Augusta and that your SUV is running well after the B service. Enjoy your well-maintained vehicle!

October 19, 2023

They are excellent with costumer service, Mr Rayan was very nice and kind, thank you More

by Magi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
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Oct 21, 2023 -

Mercedes-Benz of Augusta responded

It's fantastic to hear that you had a great experience and that Rayan provided nice and kind assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 16, 2023

Took advantage of an oil change special. From making the appointment thru the time when it was completed... the Service Advisors (Babs and Ryan) were excellent. Thanks. (A 20-year customer.) More

by Mahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Babs, Ryan
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Oct 17, 2023 -

Mercedes-Benz of Augusta responded

Thank you for being a loyal customer for 20 years! We greatly appreciate your continued support. It's wonderful to hear that from scheduling your appointment to the completion of the oil change, Service Advisors Babs and Ryan provided excellent service. Your feedback means a lot to us, and we're here to continue providing top-notch service and support. Thank you for choosing us, and here's to many more years of great service!

October 16, 2023

Barbara, gave great customer service. Process my request for service and made sure I was updated during the service process. I provided with the attention to detail that is required for m More

by Oatesharley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Oct 17, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback! We're pleased to hear that Barbara provided you with great customer service, processed your service request, and kept you updated throughout the service process. Paying attention to detail and providing the level of service required for your Mercedes-Benz is our priority. We're here to provide exceptional service and support. Thank you for choosing us!

October 16, 2023

They contacted me for everything except that the vehicle was ready. They decided to contact someone that has nothing to do with this particular vehicle which caused a much needed vehicle to sit at the deale More

by Cwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No clue
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Oct 17, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback about the communication issues you experienced, I understand your frustration because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Mohammad Hassan General Manager mhassan@mbofaugusta.com

October 13, 2023

Great service, friendly staff and great responds to ime when I needed to be called back. Car was delivered on time and very clean. Did what they could to get me the best interest rate. Thank you More

by darrelfirst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iassic
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Oct 14, 2023 -

Mercedes-Benz of Augusta responded

It's wonderful to hear that you received great service, interacted with friendly staff, and experienced timely responses when needed. The delivery of your car on time and in a clean condition is a great testament to our commitment to customer satisfaction. Efforts to secure the best interest rate are also commendable. Thanks for sharing your thoughts and appreciation!

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