Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
576 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

Directions

By Type

Showing 576 reviews

July 24, 2025

I took my car in for an oil change, my won’t crank up and plus my steering wheel clicking, and they want tell me what happened to my car. Worst service ever. More

by Triceyheggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachariah Merritt
Report | Print
Jul 25, 2025 -

Mercedes-Benz of Augusta responded

We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations.  Robin Leal, General Manager Mercedes-Benz of Augusta | rleal@Group1Auto.com

July 23, 2025

Best service department I’ve ever had the pleasure of going to. Night and day difference from Porsche. Zachariah in service was a pleasure to work with, as is the entire staff. 10/10 More

by Dfuselier92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Isaia
Report | Print
Jul 25, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2025

Agent was very nice and explained everything clearly. Wanted car wash and he got it done. More

by Rmadkan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jul 23, 2025 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 19, 2025

Very easy to get an appointment. Service was great and the ability to agree or decline services electronically is convenient. No pressure to have additional work done. I will be b More

by pduwel212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service managers don’t know the names there were two check-in and check out.
Report | Print
Jul 21, 2025 -

Mercedes-Benz of Augusta responded

Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 19, 2025

MB of Augusta is the place to be your MB in tip top condition.awesome!! More

by Jroywoodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Merritt
Report | Print
Jul 21, 2025 -

Mercedes-Benz of Augusta responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Augusta! Please don't hesitate to reach out if there's anything additional we can do for you.

July 18, 2025

Ryan is our service guy and he is wonderful! ! He always delivers and makes sure we have what we need. He calls with any issues. More

by Stella.huckstep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jul 20, 2025 -

Mercedes-Benz of Augusta responded

Hello, we're happy you found Ryan to be so supportive during your experience here at Mercedes-Benz of Augusta. Feel free to reach out to us if you need anything. Have a wonderful day.

July 17, 2025

Corey Gomillion - Service department-professional, with a very positive direction, and attitude. Great communication with myself keeping me informed throughout my wait for the car. More

by Myers079socc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Gomillion
Report | Print
July 11, 2025

Perfect staff i love love love ur company that's why I drive from Columbia to your company More

by Shaunsligh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey gomollion
Report | Print
Jul 14, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2025

Easy people to do business with. Professional and personable at the same time. My third Mercedes so far. More

by Kathi Hallman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Consul, Jason Kopplin
Report | Print
Jul 11, 2025 -

Mercedes-Benz of Augusta responded

Hi Kathi, your wonderful feedback and rating mean a lot to us. We hope you have a great day!

July 09, 2025

We were told our car fell under a recall. They ended up opening our sunroof shade all the way and now it’s stuck! It wasn’t that open when we brought it in. The corporate office told us there More

by tlgreg1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
Report | Print
Jul 11, 2025 -

Mercedes-Benz of Augusta responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution.  Tyrone Price , Service Manager Mercedes-Benz of Augusta - tprice@mbofaugusta.com

Jul 11, 2025 -

tlgreg1960 responded

Tyrone, I’m going to be completely honest. When we first began having problems the old service staff was there and “monitoring it”. Then, quickly everyone we knew left. We were contacting them to get advice on how to go ahead. We contacted MBUSA and spoke with a girl there and said she could see all the recalls on my GLC300 2017 even. But, not ours. She told me to contact NTSB. Of which we did. No response. We then went down there after speaking to previous employees. They said it shouldn’t cost me anything to have the Augusta GA to close out. So, I went down there. The now unemployed lady closed it but was charging me 500. I sat there and waited and she decided not to charge me. Fast forward to now, the sun shade half way opening and stuck. I contacted MBUSA again and told me they would give me good will. You know, that didn’t happen. Not only did you not take our calls. But the other guy would only text and tell us he was busy. Then another executive that tells us he only deals with management there, but couldn’t get anyone on the phone. At this point we are frustrated and go and get our car. Now the WHOLE sunshade is open.!!! Told you and you said you couldn’t close it! BUT, you need new tires (not true) and brakes were fine WHAT???!! Then I was contacted to write a review on your business. I have no faith in contacting you or you receiving good will. We contacted a guy in North Augusta and he gets a lot of that model to permanently close. As I said at some point this is a safety issue and I know you could care less.

1
...
3
4
5
...
58