Mercedes-Benz of Augusta

Professional, courteous, clean, timely, a nice environment to sit and wait thank you for an enjoyable experience. environment to sit and wait thank you for an enjoyable experience. More

I have always loved this dealership, they do excellent service. Great service staff. I have dealt with them for over ten plus years. I love my Mercedes car. I had thought about buying another brand one da service. Great service staff. I have dealt with them for over ten plus years. I love my Mercedes car. I had thought about buying another brand one day, but i feel assured I will stick with Mercedes when that time arrives. More

I moved here last year and this dealership is so accommodating! I would highly recommend them . The service department goes above and beyond!! accommodating! I would highly recommend them . The service department goes above and beyond!! More

Caring and courteous! Always friendly! Great you with a smile. Advisors are always smiling and eager to help their customers. Always friendly! Great you with a smile. Advisors are always smiling and eager to help their customers. More

Everyone was so helpful! I absolutely hate car shopping and Riley made it very easy. I absolutely hate car shopping and Riley made it very easy. More

Service manager was fantastic Warranty work was delayed but the loaner almost made up for not having my car The lady that handles the loaners is extremely helpful . All employees that interacted with wer but the loaner almost made up for not having my car The lady that handles the loaners is extremely helpful . All employees that interacted with were helpful and extremely courteous More

Great service, Great service Great service Great service Great service Great service Great service Great service. Sullivan is great! Great service Great service Great service Great service. Sullivan is great! More

From scheduling maintenance to the loaner vehicle. ..incredible, professional, knowledgeable, and kind team members! Zach was so knowledgeable and thoroughly explained everything about my vehicle and c ..incredible, professional, knowledgeable, and kind team members! Zach was so knowledgeable and thoroughly explained everything about my vehicle and connected me with the loaner vehicle department which was excellent also. Very pleased and thankful for my experience at Benz of Augusta. Looking forward to seeing them again, but not too soon. I can see why they are so highly reviewed and THE trusted dealership in the area! More

They quickly identified the software problem and updated everything but I’m disappointed they didn’t check the fluids or a cursory inspection of things while there. I had to add wiper fluid two days later. everything but I’m disappointed they didn’t check the fluids or a cursory inspection of things while there. I had to add wiper fluid two days later. More

This dealership has a habit of being negligent when it comes to the proper maintenance of my vehicle and the services or issues that I specifically request of them. In 2022 they neglected to check my Fuel comes to the proper maintenance of my vehicle and the services or issues that I specifically request of them. In 2022 they neglected to check my Fuel pump and Filter as I requested; instead, they charged me for an auxiliary battery; the day after I picked up my car, it shut down in the middle of the road during lunch traffic and I was almost rear-ended. Once it was back at the dealership, they found that it was actually the fuel pump & filter! December 2024, I requested a Service, along with a Coolant check because my ‘check coolant ‘ light would not go off and I been putting coolant in my car every week since October 2024. They neglected to do so, and I picked my vehicle up January 11, 2014, with my coolant light still on. February 27, my engine ran hot. Dealership had my vehicle towed to the dealership and found that I actually had a leak. So I got aggravated and called Corporate. This shouldn’t be happening to customers. Take better care of your Paying Customers, whether Warranty still in effect or not. Whether car paid off or not. Do Better Mercedes Benz of Augusta! More