Mercedes-Benz of Austin

Exceptional Service Hi Annie, Service received from Mercedes Benz Austin was excellent. I drive to Austin from Temple Texas because of the exceptional service I receiv Hi Annie, Service received from Mercedes Benz Austin was excellent. I drive to Austin from Temple Texas because of the exceptional service I receive in Austin. Thank you 😊 Sharon Carson More

They know me They were prepared for me with my reservation. Their estimate was right on the money. My car was ready on time and on the amount They were prepared for me with my reservation. Their estimate was right on the money. My car was ready on time and on the amount More

Had 2 vehicles in for service As always Service and our advisor, Wade Wells were excellent. That's why we drive 100 miles each way when we need service!! We have purchased three o As always Service and our advisor, Wade Wells were excellent. That's why we drive 100 miles each way when we need service!! We have purchased three of our four Mercedes cars from this dealership and have always been treated with the utmost respect and kindness by all we encounter whether sales or service. Wade has been our service advisor and we feel comfortable asking questions and confident in the information. This is an exceptional dealership all the way around😀 More

Quick and efficient First experience with Mercedes -Benz of Austin service department. Although I did not purchase my vehicle at this dealership, they treated me as famil First experience with Mercedes -Benz of Austin service department. Although I did not purchase my vehicle at this dealership, they treated me as family. Professional,quick and efficient service More

Enjoyable experience. Everyone was very friendly and helpful. It was our first experience purchasing a Mercedes and there was no pretentiousness. We were happy with the ex Everyone was very friendly and helpful. It was our first experience purchasing a Mercedes and there was no pretentiousness. We were happy with the experience with Michael from start to finish. More

Improvise Michael helped me buy a pre-owned c350. My first Mercedes. There were a couple unforeseen issues he had to do his best with and he handled them as wel Michael helped me buy a pre-owned c350. My first Mercedes. There were a couple unforeseen issues he had to do his best with and he handled them as well as anyone could. Thanks Michael. 1. The car I had made an appointment to see and drove 4 hours to see was sold days prior and I wasn't notified until I was in the building. This was upsetting and disappointing. In 2017 I am surprised that a system doesn't notify you when a car that is booked for an appointment is sold. Michael quickly got to work to find me something comparable and did a great job. 2. AFTER I wrote a check for the full amount of the car, it is discovered that there is a mechanical problem and the car will be going to the shop before it even leaves the lot. Not a very "elite" look. Again, Michael took very good care of me, and assured me that although unfortunate, that this is not normal and he is going to make sure everything is perfect. Bravo Michael Boo scheduling dept. Boo shop that qualified car for resale with broken parts Bravo Mercedes-Benz over all More

2009 CLK 60,000 Mile Service I went in for a B service. Wade Wells was my service advisor. He kept me very up-to-date via text messages. I was able to pay online before I picke I went in for a B service. Wade Wells was my service advisor. He kept me very up-to-date via text messages. I was able to pay online before I picked the car up - it was a frictionless experience, which I i very much appreciated. More

Great service as always Wade was right there for me, loaner car during the repair, everything done well. Will be back when needed and recommend them for any service.Thanks Wade was right there for me, loaner car during the repair, everything done well. Will be back when needed and recommend them for any service.Thanks More

Exceeded expectations I appreciated the Great communication via text. It's much better than trading phone calls. Documented how hard they worked to fix air leak in sun roof I appreciated the Great communication via text. It's much better than trading phone calls. Documented how hard they worked to fix air leak in sun roof & fixed it. More

1st Service Visit Everything went very smoothly. We only had to wait approximately 1 hour and 50 minutes, and the price was very reasonable. Great sales and service p Everything went very smoothly. We only had to wait approximately 1 hour and 50 minutes, and the price was very reasonable. Great sales and service people. It's a first class operation. More