Mercedes-Benz of Austin

Pleasant Maintenance and Repair The service dept offers excellent customer support at this dealership. She was upfront on time factors involved and kept me informed immediately on wh The service dept offers excellent customer support at this dealership. She was upfront on time factors involved and kept me informed immediately on when each repair/service would be done on ny vehicle. She offered to have rim repaired vs buying a new one at a huge cost savings. I will be back and recommend this dealership to my friends! Go Sandy Graves!!! More

Excellent Customer service !!! This location of the Austin area has got to be the best by far! Great Staff and Awesome and caring people in and out. I definitely recommend all who w This location of the Austin area has got to be the best by far! Great Staff and Awesome and caring people in and out. I definitely recommend all who want to purchase a new or used car to visit this location. Believe me my wife and I went to other locations and were punched in the gut literally had a bad experience and never again. We are so happy with our purchase and extremely honest about the whole staff at Mercedes Benz of Austin. More

Very Good Follow Through by Service Rep Briana was very good about keeping me informed each day about how far they had progressed with the service on my ML. The person working in the Loaner Briana was very good about keeping me informed each day about how far they had progressed with the service on my ML. The person working in the Loaner Department was also very helpful, switching out the loaner to a larger SUV to accommodate my 90 lb lab. My car was in the shop for about 4 business days but I enjoyed driving a newer version of my own car for those 4 days. More

Great service, warm Texas hospitality In short, everyone was very welcoming and understanding of my situation. Kyle was very very helpful in simply explaining details and stipulations behi In short, everyone was very welcoming and understanding of my situation. Kyle was very very helpful in simply explaining details and stipulations behind using the loaner car and even came to greet me when I came to pick up my own car. Annie was very professional and flexible. She was also very considerate of my time constraints and made sure that I had everything I needed to feel taken care of. Everyone overall was extremely friendly and I would love to come back again. More

Super easy....from drop off to pick up! I'm fairly new to the Mercedes-Benz family. I have been very happy with everyone at this location. The sales folks are amazing and the service consul I'm fairly new to the Mercedes-Benz family. I have been very happy with everyone at this location. The sales folks are amazing and the service consultants I have worked with have been just as great! They are courteous, professional and helpful! I especially appreciate that they keep me posted throughout the day and provide updates on the service being done on my vehicle. Oh, and the drivers that have given me a ride to and from work have been extremely friendly. Have had some amazing conversations with some..... Overall experiences have been fantastic! More

Overall experience Nothing but the best service. Minh is always on top of it. Great working with her! Very knowledgable and always get the honest opinion with her Nothing but the best service. Minh is always on top of it. Great working with her! Very knowledgable and always get the honest opinion with her More

Brian is always very nice. Most of the customer service reps are friendly and nice. Always willing to help and make you feel warm. Brian never makes me feel rushed. Most of the customer service reps are friendly and nice. Always willing to help and make you feel warm. Brian never makes me feel rushed. More

New car Looked at different options but the sales man found exactly what I wanted and ultimately got what I wanted. Very happy and likely going to be a long t Looked at different options but the sales man found exactly what I wanted and ultimately got what I wanted. Very happy and likely going to be a long term MB customer. More

Impressive Service We called around 1:30 to schedule a service appointment, and they fit us in at 3pm. Even though it was late in the day, our car was diagnosed the same We called around 1:30 to schedule a service appointment, and they fit us in at 3pm. Even though it was late in the day, our car was diagnosed the same afternoon and returned to us (repaired) early the next day. We came from Houston to avoid flooding from Harvey. We had a car full of luggage, 2 kids, and 2 dogs. The employees helped us find a hotel, unpacked our car, then repacked the luggage into another car to take us to the hotel. The excellent service made a difficult situation much easier. Great work MB of Austin! More

Air Conditiioning and brake repair My air conditioning problem was not easy to diagnose. My service rep, Minh Fogel, asked the chief mechanic to come to the service area and discuss it My air conditioning problem was not easy to diagnose. My service rep, Minh Fogel, asked the chief mechanic to come to the service area and discuss it with me. He listened, explained, discussed, and left me with confidence that the best possible outcome was in store. Also, I anticipated the need for replacement brake pads, but the mechanic noted that the real problem was simply a melted switch. These guys are good, they are considerate, and they are accomodating. Your car is in the best of hands. More