Mercedes-Benz of Austin

my new car My experience at the dealership was good. The staff is very friendly & helpful. All of my questions and concerns were addressed. They take the time t My experience at the dealership was good. The staff is very friendly & helpful. All of my questions and concerns were addressed. They take the time to make sure you've had a pleasurable experience. Highly recommend. More

Great service with friendly, helpful people!! We were travelling back to Illinois with a used Mercedes we purchased from another dealership and were treated like VIP customers. The people in the We were travelling back to Illinois with a used Mercedes we purchased from another dealership and were treated like VIP customers. The people in the Service Dept. were very helpful and worked to ensure our car was repaired as quickly as possible and kept us informed on the status of the repair. I would definitely use Merceds-Benz of Austin if I lived in the Austin area. Special Thanks to Annie Daniel and Bobbie Pyka for being so helpful!! More

No comment I was greeted when I pulled up and although I was a little late for the appointment and bringing the loaner car back, Minh and the rest of the staff t I was greeted when I pulled up and although I was a little late for the appointment and bringing the loaner car back, Minh and the rest of the staff treated with respect and remained very courteous. I only prefer this dearlership and drive 1 hour away to receive service. More

First service This was the first 10,000 mile service on our new car. Brian was excellent. Car was finished before time promised. Waiting room was clean and cinnamon This was the first 10,000 mile service on our new car. Brian was excellent. Car was finished before time promised. Waiting room was clean and cinnamon roll while waiting made it even better. More

A service for my 2013 E350 I enjoyed meeting Shawn Grant. Everyone was kind and helpful from drive-in to drive-out. It is obvious your team is committed to serving the custom I enjoyed meeting Shawn Grant. Everyone was kind and helpful from drive-in to drive-out. It is obvious your team is committed to serving the customers needs. Thank you. More

Welcoming and Professional!!! Over all my husband and i were impressed by the entire staff from beginning to end. We were greeted by a nice guy in the very beggining that les us to Over all my husband and i were impressed by the entire staff from beginning to end. We were greeted by a nice guy in the very beggining that les us to Anna! Anna was professional and patient with my needs. She is a very detailed and just took her time. Being in sales myself you have to earn someone trust to make sure the process feels refined and not rushed. To Anna and her team thank you for making me a happy owner of my dream car. And thank you for taking care of people the right way! More

Great experience Ray continued to work with me until I finally decided what model I wanted !!! He was always courteous and positive !!! I would certainly tell friends Ray continued to work with me until I finally decided what model I wanted !!! He was always courteous and positive !!! I would certainly tell friends to ask for Ray . More

Great service and fast Great service, love the online feature to schedule service and loan car. I liked the loaner car and how new and pretty it was. Nice clean car that I Great service, love the online feature to schedule service and loan car. I liked the loaner car and how new and pretty it was. Nice clean car that I picked up More

Absolutely Fabulous!! Our experience purchasing new car FANTASTIC! It was an upgrade, selected new vehicle, trade in vehicle appraised/compensated quickly. The whole experi Our experience purchasing new car FANTASTIC! It was an upgrade, selected new vehicle, trade in vehicle appraised/compensated quickly. The whole experience just fabulous! Jesse Jimenez made sure we were taken care of completely and as always Mercedes Benz of Austin crew just wonderful people. Thanks again for your time/patience Jesse Jimenez. We rate our whole experience out of 5 stars a 5!!!! More

Great salesman made the process enjoyable Heath Bracken was a phenomenal sales person that we were lucky to randomly get as our sale representative. I'd ask for him if you are looking for a Me Heath Bracken was a phenomenal sales person that we were lucky to randomly get as our sale representative. I'd ask for him if you are looking for a Mercedes. Why did we like him so much? He knew the vehicles, but when we had a couple questions he wasn't sure of he researched the answer and provided it to us either right then and there or with a follow up text or call the next day even. He didn't use any pressure sales tactics. He followed through on every promise he made us and provided a just right level of contact while we waited on our demo car to be made ready for us. More