Mercedes-Benz of Austin

Great First-Timer Experience I had been looking for a new car for almost a year and had visited dealerships all over Austin. I started noticing GLA's around town and thought I sho I had been looking for a new car for almost a year and had visited dealerships all over Austin. I started noticing GLA's around town and thought I should test drive one. Having never been to a Merdeces dealership and not being familiar with the brand I was a bit intimitated by the whole thing and was quite nervous when I pulled up for my appointment. Mark Hakim put me at ease as soon as I walked in though and made the whole experience a very enjoyable one. Not only is he warm, friendly, smart and a good listener, he is also very knowledgable about the product and was never without an answer to my one million questions. His demeanor and attentiveness allayed my anxiety about the whole process and I feel a bit like I have gained a new friend. I'm head-over-heels in love with my new GLA and look forward to working with Merceds-Benz of Austin for my next new car experience. More

I have lost count of ho many cars Ray has sold me.. Mercedes makes a great car, but not all Mercedes dealerships are created equal. It's the people that make Mercedes-Benz of Austin better than every ot Mercedes makes a great car, but not all Mercedes dealerships are created equal. It's the people that make Mercedes-Benz of Austin better than every other Mercedes Dealership. I have had the same salesman for 10+ years. I don't remember how many cars I have bought from Ray Terranella, but he has gone out of his way to get me what I want every time. This time, he searched the country for a Mille Miglia Edition SL and had it ready to deliver 2 days after I asked for it. Glenn took the time to show me the new features and set up my MBrace account. Glenn Mayhugh knows the ins and outs of these cars better than the engineers who designed them. Don Rollish got me rates better than I expected and had me out the door in my new car in no time. These guys take all the hassle and anxiety out of car buying. It was more like spending a couple hours with old friends than negotiating for a new car. It's the people that make all the difference. Rick Culleton More

AMG Service I've purchased 6 new Mercedes Benz from Mercedes Benz of Austin. They exceed my expectations on sales and service. I know that if you try them one t I've purchased 6 new Mercedes Benz from Mercedes Benz of Austin. They exceed my expectations on sales and service. I know that if you try them one time you will always return to them. Great people, great owners. Just like the Mercedes saying. "The Best or Nothing" Mercedes Benz of Austin lives up to this every day. More

Purchase of E350W I am happy with my new car. I upgraded from the C250 to the E350. I was happy with the service at Mercedes Benz of Austin. They know me here and went I am happy with my new car. I upgraded from the C250 to the E350. I was happy with the service at Mercedes Benz of Austin. They know me here and went out of their way to help me find the right car. The great service and a good vehicle selection is why I am a repeat customer. More

Excellence at its finest Mercedes Benz of Austin exceeded my expectations and more. From my first contact to the last, I was treated with respect and as a valued customer. As Mercedes Benz of Austin exceeded my expectations and more. From my first contact to the last, I was treated with respect and as a valued customer. As stressful as car buying can be, and this is my 12th car purchased in 30 years, this was truely a pleasant experience. No high pressure sales tactics used at Mercedes Benz of Austin. I purchased a CPO 2015 C300 4matic and I LOVE IT!!! I tried buying/finding something closer to home in San Antonio, Tx but the selection was limited and priced a bit higher. Mercedes Benz of Austin not only had a large selection to choose from, but were affordably priced. Mercedes Benz of Austin is dealership others should try to emulate. Keep up the EXCELLENT work!!! More

Micheal Bakiris is Excellent! I searched the entire state looking for a Mercedes with specific options and only found two, one at Mercedes of Austin and another in Houston with a “ I searched the entire state looking for a Mercedes with specific options and only found two, one at Mercedes of Austin and another in Houston with a “Mercedes” dealership who did their financing through a third party. In other words, not a real Mercedes dealership. As a matter of fact, most of the dealerships I spoke to offered marginal attention and customer service. The local dealerships in Dallas (one of which we’ve purchased a car from in the past), kept sending me back the generic “we will contact you shortly” form in response to my inquiry online, and when we visited them and test drove a vehicle, they were supposed to email us back about our search, but instead we got an email thanking us for our time, and keep them in mind for a future purchase. We were also looking at a top of the line, fully loaded Volvo, and although we thought the Mercedes we were looking for was gorgeous, we had a Volvo and knew their process and the deal I was getting was too good for our practical nature to pass up. For one last push for the Mercedes, (my wife’s birthday was this week so I was willing to make the seemingly impossible happen) I contacted Mercedes of Austin. Mercedes of Austin told me they could not give me a quote on a lease over the phone. As much as that may have frustrated my desire to secure the vehicle, I respected that. After dealing with dealerships throughout the state, I could sense by this and the generally stellar reviews on line that they had scruples. I told Bonnie, whom I was speaking with on the phone and who was very courteous and professional that I would come back to them if I couldn’t find another, but if they wanted to get the car off their lot by Saturday, to have someone call me back. This was on a Wednesday. Thursday I began speaking with Michael Bakiris. He is excellent and courteous at his craft and he offered to negotiate a lease with me. After a few conversations during the day, and a brief one on Friday, we nailed down a competitive price point. I was extremely grateful to Mr. Bakiris for the opportunity to go from making a lateral Volvo move to getting my wife the Mercedes she really wanted. I booked the flights from Dallas to Austin for the next day. I woke up early Saturday morning and saw that our flight had been cancelled due to maintenance. I panicked and rebooked an earlier flight. Michael said he was going to arrange for a driver pick us up from the airport. When Michael texted me the name of the driver, Brian, and his number, I contacted him and told him our flight was rescheduled and we were there early. He arrived promptly with little notice and courteously drove us to the dealership. I finally was able to meet Michael in person and found him to be very warm and friendly. Michael did everything he could to expedite the process just as we requested. He had Patrick Rodriguez, the concierge specialist, show us how to navigate all of the luxury options of the car. He was excellent and it was an experience unlike any we have had in purchasing a car before. When he saw that we had the classic Ipod, he even made sure to exchange the newer cable for the one we needed. Above and beyond. He took us into the store to pick out key chains and our choice of swag. Afterwards he gave us back to Michael who immediately took us into the finance office where we met Don Rollish, the finance lease manager. He was prepared with all of the paperwork printed and ready to go. He went above and beyond to ensure we were aware of key aspects of a lease. He was extremely informative and the process was clear cut. We signed the papers and Michael introduced us to the Manager of the dealership who thanked us for our business, and off we went in our new car. My wife said she thought that not only was it the most painless experience with a dealership but it was actually quite enjoyable. By the time we returned home we both felt that if we stick with Mercedes in the future, we want to deal with Mercedes of Austin. THANK YOU so much Michael Bakiris - for your exceptional customer service, your courtesy and a truly enjoyable opportunity to join the Mercedes family. More

Chris Hernandez was great, along with the entire staff. Please understand that I was not really looking to purchase at this time, but the service I received from my salesman was hard to turn down. Please understand that I was not really looking to purchase at this time, but the service I received from my salesman was hard to turn down. More

Outstanding service I am just want to say thanks to Anni Weis she did an outstanding job, she is very professional and has very good knowledge in her area of work. I dro I am just want to say thanks to Anni Weis she did an outstanding job, she is very professional and has very good knowledge in her area of work. I drove hours from home to buy me a vehicle I showed up almost at 800 pm and she stayed very late almost until midnight with me, Thanks again Anni I owe you a dinner. Tony from the Border More

Outstanding and profesonal dealership in Austin, TX! I bought my certified car from W.C Wright and was received the excellent service from him and the financial officice . W.C is very profesonal and ver I bought my certified car from W.C Wright and was received the excellent service from him and the financial officice . W.C is very profesonal and very helpful ! I love my car !!! I would definitely recommend Mr Wright and the Austin dealership to everyone! More

Great experience The people at Mercedes-Benz of Austin make you wish you could've owned a Benz your whole life. They are courteous and thorough. The respect your time The people at Mercedes-Benz of Austin make you wish you could've owned a Benz your whole life. They are courteous and thorough. The respect your time and genuinely care that you have a pleasant experience. More