Mercedes-Benz of Austin

Hassle free buying experience! Ray Terranella sold me my first Mercedes-Benz! He was friendly and very professional. I never felt pressured and he made the whole process pleasant an Ray Terranella sold me my first Mercedes-Benz! He was friendly and very professional. I never felt pressured and he made the whole process pleasant and effortless. Definitely the most positive experience I've ever had buying a new car! When I came to pick up my car, Glenn Mayhugh showed me all of the features on the car. I appreciated his patience and positive attitude. More

Not having a scheduled appt. service was quick!!!!!!! Service was completed within an hour. I drove in after work with a large piece in my tire. It took less than an hour and a half, and my car was wash Service was completed within an hour. I drove in after work with a large piece in my tire. It took less than an hour and a half, and my car was washed and vacuum as well. thank you. Note: I have the best service adviser - Wade Wells, hats off to him. Stella Roland More

Exceptional We had a Stupendous experience at the Mercedes dealership in Austin. From the moment we walked into the dealership til the moment we were getting read We had a Stupendous experience at the Mercedes dealership in Austin. From the moment we walked into the dealership til the moment we were getting ready to leave with our new Mercedes, we were treated with excellence. Our Salesperson, Ms. Hope was the BEST!! More

Wonderful car buying experience Ausaf was a great salesperson and made car buying experience so wonderful. We were just looking for a car and had no plans to makes decision that day Ausaf was a great salesperson and made car buying experience so wonderful. We were just looking for a car and had no plans to makes decision that day but he convinced us that this was the car we were looking for and we just ahead and bought the car. More

Very pleased We were very pleased with our experience, as we were in our Sept purchase..Fouad was very professional, cordial, and thorough, as were all staff invol We were very pleased with our experience, as we were in our Sept purchase..Fouad was very professional, cordial, and thorough, as were all staff involved. We would certainly recommemd Fouad and Mercedes Benz of Austin to our friends. Noticing the question below concerning "being left alone for more than 5 min", if we were, it was not seen as a negative...but rather as a few moments to talk over the big decision we were deliberating, and a welcomed opportunity for that. More

Phone transaction I bought a warranty extension on my new car over the phone without any issues; M-B of Austin had been recommended for its competitive pricing on this I bought a warranty extension on my new car over the phone without any issues; M-B of Austin had been recommended for its competitive pricing on this "add-on." More

Good Professional Doing Good Work My wife and I have purchase many different cars. Working with the people of Mercedes Benz of Austin was truly one of a kind. From the moment we walk i My wife and I have purchase many different cars. Working with the people of Mercedes Benz of Austin was truly one of a kind. From the moment we walk in the dealership everyone was nice ,professional and just willing to help. The entire process was top of the line for dealerships and I will recommend them to all my friends. Great organization. Our sale person Stacey Olmstead knowledge, professionalism and knowledge of the car we looked at was outstanding. She researched things for us and just stayed on top of the entire process which made it very nice to say the least. She's a great asset to the Mercedes Benz of Austin team. More

Led on for more than a week I saw a previously owned GLS 450 4matic on cars dot com , with about 4,000 miles. I inquired on october 4th and started speaking with Nicholas An I saw a previously owned GLS 450 4matic on cars dot com , with about 4,000 miles. I inquired on october 4th and started speaking with Nicholas Andrews and expressed that the wife and I loved the car and the price he gave to us. This is when things started to get strange. He REFUSED to take a down payment on the vehicle. I told him I was flying in from another state in order to pick up the car so I wanted to make sure no one else bought the car , again allegedly not possible for this car as it was too "highly sought after". After this he told me they do not accept checks? Really ? A car dealer doesn't accept certified funds from TD bank .... the manager has to sign off on it himself ! I knew something was up , so I told him to keep my check until the funds cleared ! This is some sort of discrimination. He asked me if I could wire instead and I said I have no problem doing that. He also tells me there's additional documents that I would need which he doesn't send me . I have to call again on oct 13th only to find out from the secretary that they cannot sell me the vehicle due to where I live. WHAT? I told you on the 4th I lived in North Carolina . You're telling me Mr. Boynton had no idea about this deal until today ? Why would you string me and my wife for so long , what do you get out of this ? Please do not do business with Nicholas Andrews , please stay away from Mercedes Benz of Austin. More

Service that comes to you! My 10k service was due and I made arrangements to come in to the dealer. However, since I live west of Dripping Springs, out in the country, schedulin My 10k service was due and I made arrangements to come in to the dealer. However, since I live west of Dripping Springs, out in the country, scheduling a trip to the dealer wasn't a 10 minute exercise. I planned to drive in on a day I could afford to spend the majority of my time on the roads of Austin. I wasn't looking forward to it. However, I received a call from Jake with MB Austin to suggest I take advantage of their personal service at my home! I immediately took them up on the offer after I called to be sure that he was aware that I lived an hour away. He assured me I was exactly the customer the service was designed for. So, Jake showed up at my house, performed the service on my GLK and took care of everything in under an hour. I was so pleasantly surprised at the level of personal service from Jake backed by the team at MB Austin. I'll never shop anywhere else!! More