Mercedes-Benz of Austin

Outstanding and profesonal dealership in Austin, TX! I bought my certified car from W.C Wright and was received the excellent service from him and the financial officice . W.C is very profesonal and ver I bought my certified car from W.C Wright and was received the excellent service from him and the financial officice . W.C is very profesonal and very helpful ! I love my car !!! I would definitely recommend Mr Wright and the Austin dealership to everyone! More

Great experience The people at Mercedes-Benz of Austin make you wish you could've owned a Benz your whole life. They are courteous and thorough. The respect your time The people at Mercedes-Benz of Austin make you wish you could've owned a Benz your whole life. They are courteous and thorough. The respect your time and genuinely care that you have a pleasant experience. More

Customer Care, Service, and Repair This dealership is most outstanding: in service, consultation, emergency service, and overall professionalism that I have ever encountered. I am so This dealership is most outstanding: in service, consultation, emergency service, and overall professionalism that I have ever encountered. I am so thankful I was invited and attended "Customer Appreciation Day" in June. They provided a courtesy inspection and found I would be needing rear brakes. I immediately scheduled my appointment. The customer service is always excellent and the repair done at a reasonable price. Ron Odom, has been my service person who always make me feel I am a valued customer. His knowledge and professionalism coupled with his patience, to provide the answers satisfactorily to questions relative to required services needed to all of my questions is assurance that this dealership is outstanding. Additionally, whether I need a courtesy ride home or a courtesy car, all of the personnel who assists is extremely professional and helpful. In January, 2015, I experienced one of the scariest experiences on an out of town trip relative to my vehicle repair and safety. Efforts to resolve the matter were unsuccessful noticeably of no concern to the towing company who caused the distress. However, 6 months after the problem existed, I talked about it to MY Austin Dealership and the problem was taken care of in a MATTER of DAYS by Mr. Kevin Benton!! I am proud to own my vehicle and happy that I have a vehicle and dealership that is outstandingly reliable. More

Repair A-1 service!!!!! Professional, courteous, dependable....delivered what they promised and had all repairs completed on time!! Our service rep, Chase e A-1 service!!!!! Professional, courteous, dependable....delivered what they promised and had all repairs completed on time!! Our service rep, Chase explained everything up front and wanted to ensure we had a great experience. More

My Service Advisor Minh Fogel is very knowledgeable and professional. Always take a time does such a good customer service. Even I have a question about somethi Advisor Minh Fogel is very knowledgeable and professional. Always take a time does such a good customer service. Even I have a question about something and write e-mail she always respond. Sometimes when I get loaner the lady working at the desk is very slow and that really bothers me. Especially in the morning we got to back to work. Last time I was waited for a while and I ask her later on she gave a wrong key. More

service on a tire Outstanding customer service was provided! Minh was very knowledgeable and professional with all the questions I had related to my servicing needs. Th Outstanding customer service was provided! Minh was very knowledgeable and professional with all the questions I had related to my servicing needs. Thanks so much for a great experience! More

Service experience Great service as usual! Everyone was attentive and they gave me a great loaner! The work was done quickly and without any expensive surprises. Thanks Great service as usual! Everyone was attentive and they gave me a great loaner! The work was done quickly and without any expensive surprises. Thanks for a great experience. More

Stay away Horrible experience at Mercedes Benz Austin with Scott Cuny. Do yourself a favor and take your car anywhere but here! This team completely sabotaged m Horrible experience at Mercedes Benz Austin with Scott Cuny. Do yourself a favor and take your car anywhere but here! This team completely sabotaged my vehicle to the point it would no longer run after a routine oil change. More

Always treated like family at MY of Austin The staff there from the time I arrive are always courteous and professional. The transition from my car to the loaner car is always quick and stress The staff there from the time I arrive are always courteous and professional. The transition from my car to the loaner car is always quick and stress free. I gave the 5 star rating primarily because my experience with MY of Austin is always stress free and I really appreciate that. More

Great customer service My car was making some noises and had a defective visor and was repaired within 2 business days. Another great service appointment by MErcedes Benz o My car was making some noises and had a defective visor and was repaired within 2 business days. Another great service appointment by MErcedes Benz of Austin. More