Mercedes-Benz of Austin

My service tech was very knowledgeable and helpful. The roadside assistance is topnotch. The tech knew about Mercedes vehicles and was very helpful. This is much better than a generic roadside assista The roadside assistance is topnotch. The tech knew about Mercedes vehicles and was very helpful. This is much better than a generic roadside assistance service. More

Great Experience! Everything from the moment I walked in on Saturday morning was professional, friendly and top shelf customer service. Scott my customer service rep ac Everything from the moment I walked in on Saturday morning was professional, friendly and top shelf customer service. Scott my customer service rep actually drove my car to understand the condition I was describing. It was taken care of and buttoned up on time for my trip. Best auto customer service I've received in a long time. Joe Capriotti More

Amazing experience. Annie was nothing short of spectacular. I just moved down from New Jersey and happy to have a dealer like this by me. She was very helpful and courteo Annie was nothing short of spectacular. I just moved down from New Jersey and happy to have a dealer like this by me. She was very helpful and courteous. She answered all my questions happily and make it a very pleasurable experience. Would definitely recommend. More

Great Service Mercedes of Austin has a great service department. I heard a little rattle. They went on a test drive until it could be duplicated. Let's just say tha Mercedes of Austin has a great service department. I heard a little rattle. They went on a test drive until it could be duplicated. Let's just say that took awhile. Even so, they spent a day chasing down the rattle to make sure it wouldn't happen again. The rattle was insignificant, but they want the car to be perfect and di what it takes to make it happen. More

Professional and quality service with friendliness The service department is amazing. I love bringing my car here for service. They have taken care of me for years and I know they will provide exemplar The service department is amazing. I love bringing my car here for service. They have taken care of me for years and I know they will provide exemplary customer service each time. More

Service Wade Wells adds a personalized service. He knows I love my car and he understands how important communication is a key to personalized service. He alw Wade Wells adds a personalized service. He knows I love my car and he understands how important communication is a key to personalized service. He always makes me laugh. More

Great service and friendly staff The staff called me following my car being towed in to let me know it was received and gave me details about the problems. I asked about speaking with The staff called me following my car being towed in to let me know it was received and gave me details about the problems. I asked about speaking with a lease sales person to discuss my options because I was considering not making repairs if I needed to pay and would turn the car in soon anyway. It would've been helpful to know everything was covered under warranty upfront. I was also bummed the car wash station was down:) Aside from that everyone was helpful and friendly...I'm from Houston and it was nice to have a little slower pace here...out there everything is rushed. More

Your dealership is what sold us. We shopped around for several weeks before making a decision on which car to take home. Among the cars we looked at...Audi, Jaguar, all very nice veh We shopped around for several weeks before making a decision on which car to take home. Among the cars we looked at...Audi, Jaguar, all very nice vehicles. Mercedez has really good competition out there. But your dealership was by far the best one we visited and it was obvious from the second we walked in the door. Not only was your team determined to sell a car to us, they wanted us to know they would be available throughout the life of the car we finally decided to take home. Everyone was very friendly. From our sales person James who was very helpful and knowledgeable, Patrick who patiently gave us a tutorial, Don who made sure we understood the whole process, and not least of all the pleasant and helpful young lady at the snack bar who went out of her way to be helpful! We appreciated everyone very much and we love our new car! More

Service Very friendly and helpful - timely, on top of all concerns. Happy to recommend. Chase and Wade both very professional as was valet. Will be back Very friendly and helpful - timely, on top of all concerns. Happy to recommend. Chase and Wade both very professional as was valet. Will be back More

Thank you Mercedes- Benz Austin Everyone who works here is incredibly helpful and friendly. I had my car maintenced yesterday morning, and it was a great experience. The maintence to Everyone who works here is incredibly helpful and friendly. I had my car maintenced yesterday morning, and it was a great experience. The maintence took less than predicted and the waiting area is beyond comfortable with wifi, good snacks, television, and coomfy seating. The team member who helped me was so great! She updated my information very quickly and made it a very smooth process. I would recommend this dealership and Mercedes Benz service center to everyone :) More