Mercedes-Benz of Austin

Longer than expected Was told it would take 3-4 hrs. After 6 hrs they finally finished. Everyone was very nice. 6 hours for a brake repair is far to long. Was told it would take 3-4 hrs. After 6 hrs they finally finished. Everyone was very nice. 6 hours for a brake repair is far to long. More

Service Great customer service. Chase is always professional, honest and knowledgeable --going the extra mile to insure customer satisfaction. Oscar B is als Great customer service. Chase is always professional, honest and knowledgeable --going the extra mile to insure customer satisfaction. Oscar B is also easy to work with always has a loaner ready. Thank you Chase and Oscar!! More

Great customer service experience The service was great, no waiting. they had the loaner car and paper work ready for my signing when I arrived. And cleaned my vehicle as well. The service was great, no waiting. they had the loaner car and paper work ready for my signing when I arrived. And cleaned my vehicle as well. More

Excellent...again! Everyone is wonderful from our service manager, Ron to Bobbie with the loaner car department. This is a huge reason I will keep buying Mercedes! Everyone is wonderful from our service manager, Ron to Bobbie with the loaner car department. This is a huge reason I will keep buying Mercedes! More

Service with Class My wife and I have been extremely pleased with MB of Austin since 2011. Christiana did an excellent job for being new to the Service Rep game, at leas My wife and I have been extremely pleased with MB of Austin since 2011. Christiana did an excellent job for being new to the Service Rep game, at least for us. I was saddened to see Bobby go to a sister dealership. He was one who set the service bar to its pinnacle. Service Items Punch List: I had a windshield wiper nozzle replaced. Vehicle Inspection Air replaced with Nitrogen in tires. Read Drive Flex Disc replaced. Leaking Valve Cover repaired. The only thing I was puzzled about when I received the keys to go home was, after starting my E500, the Fill Wiper Fluid Resevoir light came on. It was no biggy, I informed the young man and he filled it up right away. I also like your new means of feedback. The last on I completed was too cumbersome. Sincerely, Dr. Hlis More

Awesome! This entire dealership is excellent! Every single person was nice, especially my sales person Reva! She is nice, knowledgable, and honest. I highly re This entire dealership is excellent! Every single person was nice, especially my sales person Reva! She is nice, knowledgable, and honest. I highly recommend this dealership! Couldn't even get anyone at Audi or BMW to call me back, but they were so professional here that they EARNED my business! My new C300 is awesome, but I would give them my business simply based on their customer service and fantastic sales and finance team. This is my first Benz, but it probably won't be my last thank to MB of Austin! :) More

very satisfied We will be back. The overall Mercedes Benz experience was quick and quality orientated. Please keep up the good work. It's nice to see such impeccable We will be back. The overall Mercedes Benz experience was quick and quality orientated. Please keep up the good work. It's nice to see such impeccable service More

Mr Wade is the man to see!! Mercedes-Benz has the most professional and welcoming atmosphere. Every time I need assistance someone is eager to help fix the issue especially Mr.Wa Mercedes-Benz has the most professional and welcoming atmosphere. Every time I need assistance someone is eager to help fix the issue especially Mr.Wade. If you're having trouble with your car definitely contact the service department. Honestly you won't be disappointed! More

super nice experience and very well attended by the seller Good deals they do whatever it takes to give u the best deals...the seller do his best to get us the monthly payment we were looking for Good deals they do whatever it takes to give u the best deals...the seller do his best to get us the monthly payment we were looking for More

Seamless, professional, amazing service Reva made everything so easy for us. She is very professional, proactive and pleasant to work with. Everything was well orchestrated- from the paperwo Reva made everything so easy for us. She is very professional, proactive and pleasant to work with. Everything was well orchestrated- from the paperwork with Don, the vehicle pick up, and everything that needs to happen from the moment we spoke to her. I would highly recommend Reva and Mercedes Benz of Austin. More