Mercedes-Benz of Austin

Awesome! Immediately greets customers with a warm greeting and move them through the service process rapidly and efficiently! Minh is the greatest service adv Immediately greets customers with a warm greeting and move them through the service process rapidly and efficiently! Minh is the greatest service advisor I have ever dealt with! What a great dealership and customer service is always foremost with them!! More

Michael Bakiris brought us back. Mercedes Benz of Georgetown has been begging us to come back for six years, calling us every year. The reason why we continue to use Mercedes of Aust Mercedes Benz of Georgetown has been begging us to come back for six years, calling us every year. The reason why we continue to use Mercedes of Austin is because of our sales rep, Michael Bakiris. He truly cares for us, has an interest in our well-being, and goes the extra 2 miles. It is because of him we have stayed here, and not sought after the better deal in Georgetown. Our experience at MB of Austin has always been pleasant, and more than enjoyable. When it comes down to repeat business, it's relationship that brings people back, and relationship for us at MB of Austin has and will be with Michael Bakiris! More

A dream come true I brought my 2 children and my husband to Mercedes-Benz of Austin with less than perfect credit and a dream that my first car could be a Mercedes. I s I brought my 2 children and my husband to Mercedes-Benz of Austin with less than perfect credit and a dream that my first car could be a Mercedes. I set my appointment for a test drive. We arrived a little early to be greeted by Anni Weis who is one of the nicest people I have met in a long time. Anni took us on our test drive and brought us back to the dealership to fill out a credit application (which with less than perfect credit is where I thought my dream would die). We had a decent amount saved up for a down payment and Anni worked hard along with Dan Boone to make my dream come true. We went to the coffee bar and the girl that was there made an excellent frapacuino (good enough to rival starbucks) and she made the kids some hot chocolate which they said was really good she was very professional and nice as well As their website says they have many lenders to work with the credit challenged. Long story short I have my Mercedes now and everyone in the family loves it and we can't imagine how we lived without it. More

Oil change Very prompt service, informative and great lounge and snacks. Service advisor also provided additional info on services due and services to be consid Very prompt service, informative and great lounge and snacks. Service advisor also provided additional info on services due and services to be considered. This allows customer to plan service within his schedule. More

Mercedes vs BWM The day before of leasing our Mercedecs we went to BWM and although they have nice cars, yet the sales person and the level of care and customer servi The day before of leasing our Mercedecs we went to BWM and although they have nice cars, yet the sales person and the level of care and customer service was not up to a luxurious standards. Pual, at Mercedes Austin, has done tremendous effort and didn't let us go out from the dealership without driving the new car with us being 100% satisfied with the product, service and rate. Not to mention the great tips were given to us for our protection from the finince guy. Last yet not least Glenn delivers the car with quick review on the features as we were in a hurry and offered to spend more time with us when we pick up the linces plate. Great experience! we are proud to have our first Mercedes and yes it seems to be a begining of long way to go. Thanks Mercedes and for everyone who has made our purchase such a delightful experience. More

Excellent service Wade was awesome, he is very patient and called me though out the day with updates, the service was prompt and my vehicle was ready on time. Wade was awesome, he is very patient and called me though out the day with updates, the service was prompt and my vehicle was ready on time. More

Service Scott was kind and professional. I needed a regular service done to my ML 550 2014 and was asked if I wanted to wait or would like a curtesy vehicle. Scott was kind and professional. I needed a regular service done to my ML 550 2014 and was asked if I wanted to wait or would like a curtesy vehicle. I had tons of errands to do so getting a rental was crucial. When I came back to the dealer 2 hours later, my car was ready and washed. Scott explained in detail on what was done on my car. Apparently I had a tear in my tire which was replaced with a new tire! I am SO happy that I bought the Extra warranty for tires and rims. Whew. So my cost today-Zero!! ?? More

PURCHASE EXPERIENCE We had a great buying experience at Mercedes Benz of Austin. They met our expections for trade and pricing, with a friendly, professional manner. Co We had a great buying experience at Mercedes Benz of Austin. They met our expections for trade and pricing, with a friendly, professional manner. Connie & Robert Johnson More

Emergency buy delivers unexpected benefits Driving home from San Antonio in late March, we had the misfortune to be rear-ended on the I-10 access road right at the city limits. Our 2011 E-350 s Driving home from San Antonio in late March, we had the misfortune to be rear-ended on the I-10 access road right at the city limits. Our 2011 E-350 sedan let us walk away uninjured from an accident that resulted in the totaling of both cars (amazingly, we drove home with no problems afterward) involved. Finding ourselves thrust into buying a new car without prior planning, we sought a replacement for my wife's beloved vehicle. The sales staff at MBA helped us find exactly what she wanted and set up an excellent deal on very short notice (the process was concluded in 3 days). I highly commend the dealership for helping us enjoy a hurry-up car purchase, and to remember that it should be fun to buy a new car! More

Great All was great except it took forever for them to wash my car when I came to pick up the car. They said it was because they were vacuuming trunk, but t All was great except it took forever for them to wash my car when I came to pick up the car. They said it was because they were vacuuming trunk, but that was a lie because it was certainly not vacuumed. More