Mercedes-Benz of Austin

Great experience Staff did everything to please me and get the deal done. Ray and WC did a great job together Hat's off to you folks !!! Staff did everything to please me and get the deal done. Ray and WC did a great job together Hat's off to you folks !!! More

Always excellent We have been buying our cars from Michael since 2000. It's always a very pleasant, very easy transaction and Michael is great. This week I took my S c We have been buying our cars from Michael since 2000. It's always a very pleasant, very easy transaction and Michael is great. This week I took my S class in and as usual left it in the capable hands of Ron and then went across to sales and bought another vehicle from Michael. Can't imagine buying anything other than Mercedes . More

"Superb" Scott Cuny meet all my needs as a valued Mercedes customer and was very professional. I got an appointment at 11:45 am via mobile phone and drove fro Scott Cuny meet all my needs as a valued Mercedes customer and was very professional. I got an appointment at 11:45 am via mobile phone and drove from Georgetown getting a rental and appointment less than an 50 minutes. More

Very good experience Very satisfy with the quick turn around. Liked the loaner. Felt like the labor was much pricer compare to the parts. So far it works great.. The reaso Very satisfy with the quick turn around. Liked the loaner. Felt like the labor was much pricer compare to the parts. So far it works great.. The reason I did not give 5 stars on the quality of work because on a previous repaired, the issue was not fixed. More

Customer Satisfaction The sales staff were thorough and pleasant to work with in reaching a mutually satisfying deal on a new Sclass for my wife. In particular, Patrick Rod The sales staff were thorough and pleasant to work with in reaching a mutually satisfying deal on a new Sclass for my wife. In particular, Patrick Rodriquez provided an outstanding delivery experience. This was our 2nd Sclass purchase in recent years and each experience has met the MB customer experience claims. More

Awesome! Jesse was great! He helped me get the exact car I wanted! Everyone was so nice! Would highly recommend this dealership to my family and friends! Jesse was great! He helped me get the exact car I wanted! Everyone was so nice! Would highly recommend this dealership to my family and friends! More

I tried for two weeks to buy a car The model car I wanted to buy was not on their lot. Stacey helped me find a car that would fit my needs. Ronda appeared and said she would contact the The model car I wanted to buy was not on their lot. Stacey helped me find a car that would fit my needs. Ronda appeared and said she would contact the MB dealer who owned the car and have it sent to MB Austin for me to purchase. (She had previously tried to talk me out of buying this color combination). Almost a week went by with me checking every day as to whether the car was available. It became obvious that there must not have been enough margin in the sale for this dealer to close the deal. I finally called the dealer who held the car, MB of Richmond, and in 10 minutes over the phone, bought the car, at a price $1500 less than MB of Austin wanted for a car they would not sell. Point taken, if you do not want to make the sale, let me know the truth. Everyone was friendly, knowledgeable, but when it came down to the transaction, they were just not interested. Too sad for everyone involved. More

Thanks Teddy and Mercedes-Benz of Austin! After abruptly leaving another car dealership due to the salesman's rude and condescending tone, I headed over to Mercedes-Benz of Austin to check out After abruptly leaving another car dealership due to the salesman's rude and condescending tone, I headed over to Mercedes-Benz of Austin to check out their 2011 Hyundai Elantra. The staff made me feel like a princess. Coffee, cookies, and plush couches left me pampered and at ease. Teddy enthusiastically showed me the car, and I instantly fell in love with it's sleek interior, smooth ride, and electronic amenities. He gave me a great deal on the Hyundai and even returned my rental car to the Enterprise branch in South Austin for me. Upon handing me the keys, Teddy took a celebratory picture of me and my new ride. I grinned the entire drive home. More

Solid, professional service-what'sexpected from M Benz I recently bought a 2015 C300, an excellent car, my fifth MB since 1974. Anni Weis, my sales lady, provided professional & friendly help, always suppo I recently bought a 2015 C300, an excellent car, my fifth MB since 1974. Anni Weis, my sales lady, provided professional & friendly help, always supportive, never pushing. Andy Burrow, new car sales manager, moved the process in a price-worthy way. Rhonda Zanka, general sales manager, was helpful in the process. Glenn Mayhugh provided the needed technical help in setting up the car (MB's operating manual is poor, to put a kind word to it.). Wade Wells, my service adviser, was thorough and kept me informed by phone on progress of the minor adjustments the car needed. Years ago, Stanley Marcus, of Neiman Marcus, said that if a sales person does not approach a potential customer within one minute from coming into an establishment, walk out as customer service is not a priority. MB of Austin meets Mr. Marcus' test. More

Thank you Mercedes Benz Of Austin and Stacey Thank you so much Stacey for helping me find the perfect car for me. I love everything about it! Please thank your manager and Dan for having to deal Thank you so much Stacey for helping me find the perfect car for me. I love everything about it! Please thank your manager and Dan for having to deal with my negotiating team, I'm glad we were able to come to a sweet deal. Highly recommend purchasing a vehicle from them. Best customer service I've ever dealt with. More