Mercedes-Benz of Austin

Very good experience Very satisfy with the quick turn around. Liked the loaner. Felt like the labor was much pricer compare to the parts. So far it works great.. The reaso Very satisfy with the quick turn around. Liked the loaner. Felt like the labor was much pricer compare to the parts. So far it works great.. The reason I did not give 5 stars on the quality of work because on a previous repaired, the issue was not fixed. More

Customer Satisfaction The sales staff were thorough and pleasant to work with in reaching a mutually satisfying deal on a new Sclass for my wife. In particular, Patrick Rod The sales staff were thorough and pleasant to work with in reaching a mutually satisfying deal on a new Sclass for my wife. In particular, Patrick Rodriquez provided an outstanding delivery experience. This was our 2nd Sclass purchase in recent years and each experience has met the MB customer experience claims. More

Awesome! Jesse was great! He helped me get the exact car I wanted! Everyone was so nice! Would highly recommend this dealership to my family and friends! Jesse was great! He helped me get the exact car I wanted! Everyone was so nice! Would highly recommend this dealership to my family and friends! More

I tried for two weeks to buy a car The model car I wanted to buy was not on their lot. Stacey helped me find a car that would fit my needs. Ronda appeared and said she would contact the The model car I wanted to buy was not on their lot. Stacey helped me find a car that would fit my needs. Ronda appeared and said she would contact the MB dealer who owned the car and have it sent to MB Austin for me to purchase. (She had previously tried to talk me out of buying this color combination). Almost a week went by with me checking every day as to whether the car was available. It became obvious that there must not have been enough margin in the sale for this dealer to close the deal. I finally called the dealer who held the car, MB of Richmond, and in 10 minutes over the phone, bought the car, at a price $1500 less than MB of Austin wanted for a car they would not sell. Point taken, if you do not want to make the sale, let me know the truth. Everyone was friendly, knowledgeable, but when it came down to the transaction, they were just not interested. Too sad for everyone involved. More

Thanks Teddy and Mercedes-Benz of Austin! After abruptly leaving another car dealership due to the salesman's rude and condescending tone, I headed over to Mercedes-Benz of Austin to check out After abruptly leaving another car dealership due to the salesman's rude and condescending tone, I headed over to Mercedes-Benz of Austin to check out their 2011 Hyundai Elantra. The staff made me feel like a princess. Coffee, cookies, and plush couches left me pampered and at ease. Teddy enthusiastically showed me the car, and I instantly fell in love with it's sleek interior, smooth ride, and electronic amenities. He gave me a great deal on the Hyundai and even returned my rental car to the Enterprise branch in South Austin for me. Upon handing me the keys, Teddy took a celebratory picture of me and my new ride. I grinned the entire drive home. More

Solid, professional service-what'sexpected from M Benz I recently bought a 2015 C300, an excellent car, my fifth MB since 1974. Anni Weis, my sales lady, provided professional & friendly help, always suppo I recently bought a 2015 C300, an excellent car, my fifth MB since 1974. Anni Weis, my sales lady, provided professional & friendly help, always supportive, never pushing. Andy Burrow, new car sales manager, moved the process in a price-worthy way. Rhonda Zanka, general sales manager, was helpful in the process. Glenn Mayhugh provided the needed technical help in setting up the car (MB's operating manual is poor, to put a kind word to it.). Wade Wells, my service adviser, was thorough and kept me informed by phone on progress of the minor adjustments the car needed. Years ago, Stanley Marcus, of Neiman Marcus, said that if a sales person does not approach a potential customer within one minute from coming into an establishment, walk out as customer service is not a priority. MB of Austin meets Mr. Marcus' test. More

Thank you Mercedes Benz Of Austin and Stacey Thank you so much Stacey for helping me find the perfect car for me. I love everything about it! Please thank your manager and Dan for having to deal Thank you so much Stacey for helping me find the perfect car for me. I love everything about it! Please thank your manager and Dan for having to deal with my negotiating team, I'm glad we were able to come to a sweet deal. Highly recommend purchasing a vehicle from them. Best customer service I've ever dealt with. More

Annual service and maintenance. Bobbie Pyka is a Star in your organization. Professional, friendly, through and pleasant to deal with. There was a challenge with the loaner car and Bobbie Pyka is a Star in your organization. Professional, friendly, through and pleasant to deal with. There was a challenge with the loaner car and she immediately came up with a solution. More

Service on 2008 E320 Bluetec I have religiously done all service as described by the owners manual at MB of Austin. My car has 92,000 miles on it and being a diesel I was of the I have religiously done all service as described by the owners manual at MB of Austin. My car has 92,000 miles on it and being a diesel I was of the belief I could get at least 200,000 miles on it. My wife noticed a small oil leak (drops of oil) on our garage floor so I scheduled an appointment to bring it in. I was told there was an issue with the oil cooler line and that the motor mounts needed to be replaced also (around 15 hours of labor in all). I explained to Scott that while I did not have extended warranty any longer, that this had to be an indication of some kind of failed parts. Scott worked with MB and with the shop foreman and we agreed to split the cost 3 ways. As such, my car is now fixed and I believe the repair cost to me was reasonable. Thanks to MB and MB of Austin for stepping up and doing what was right. More

Great Service! I've been coming here for years to have our vehicles serviced. Whether regular maintenance or unexpected events, this service department is top notch I've been coming here for years to have our vehicles serviced. Whether regular maintenance or unexpected events, this service department is top notch in assessing issue(s), making repairs, and staying on time for completion. That's why we have been coming here for years! Definitely tops in customer service. More