Mercedes-Benz of Austin

Ideal maintenance service My Service Consultant was prompt and professional and attentive to my service needs. He was ready to assist me so I could get to work. Thanks R My Service Consultant was prompt and professional and attentive to my service needs. He was ready to assist me so I could get to work. Thanks Richard W. More

Second to none Every experience I've had at MBoA has been five star, from calling to make an appointment to final drive off. Everyone is always pleasant, accommodati Every experience I've had at MBoA has been five star, from calling to make an appointment to final drive off. Everyone is always pleasant, accommodating and make me feel like they really care. My service advisor Chase is always so attentive and gets the job done! More

2004 S430 at Mercedes Benz of Austin My wife works in the legal field and we were looking for a used vehicle one that was no more than 4 to 5 years old. While searching the internet I fou My wife works in the legal field and we were looking for a used vehicle one that was no more than 4 to 5 years old. While searching the internet I found a 2004 S430 Sedan for sale with 41,000 miles on it. No picture had been posted of it so I kept passing it up. There was however a 2008 S550 with low miles that peaked my interest. So we loaded up the Van and took the drive to Austin. Upon arriving at the dealership we were greeted at the front door as if we had just entered Grandmas house. Very warm and inviting. Bonnie Bradshaw is who I had originally spoke to about the vehicles via internet and phone. She was very responsive and professional, she in turn set us up with an appointment to talk to Jim Lang. Jim could of sold us ocean front property in Arizona, he was that good and very professional. Needless to say both vehicles were emaculate, but my wife fell in love with the 2004. The Service team had this vehicle so clean that I told Jim he had brought us to the wrong car. It looked brand new. I must say all the vehicles were emaculate. If the team at Austin puts this much work into a used car, I can't wait to purchase my next Mercedes. Thanks Jim and Bonnie. More

service & tail light It was outstanding, excellent service, immediate attention, loved the loaner, plan to come back when my car tells me to... thanks guys! Hope you ha It was outstanding, excellent service, immediate attention, loved the loaner, plan to come back when my car tells me to... thanks guys! Hope you have a great holiday!!! More

Service department is great, but sales/customer satisfaction I want to start by saying that the service department is second to none. Minh fogel has been my service advisor for almost 5 years and she is amazing I want to start by saying that the service department is second to none. Minh fogel has been my service advisor for almost 5 years and she is amazing. Unfortunately for her, she has to see me a lot. On the other hand, I have tried to reach salespeople (my husband even talked to one and explained the situation- the salesman told him he would call him back and he never did) and dan boone (because he is the finance guy who handled my lease) at the dealership multiple times to discuss trading in my lease early because of repeated safety issues with my car (suspension has gone out 4 times in less than a year, brake lights constantly going out. The traction control went out while I was driving. Most recently, after I got my car back from getting the suspension control fixed (for the 4 the time) and the traction control fixed, the check engine light came on 2 days later. I never even received a phone call or email back when I emailed and called about trading in my lease early. For this reason, I will NEVER buy a Mercedes again. It is fine if the answer is no, but I at least deserve a return call or email. More

Fantastic Customer Service. Minh Fogel is my Customer Service Specialist; Intelligent and caring; Nice and courteous; Her knowledge of her job is beyond compare; Fantastic Minh Fogel is my Customer Service Specialist; Intelligent and caring; Nice and courteous; Her knowledge of her job is beyond compare; Fantastic at her job and helping customers; Outstanding in her field; Great person all around; Excellent customer service skills; and a Lovely person to talk with. You will not be able to find a better specialist than Minh Fogel under the guidance of Chris Hirch and a better auto dealership than Mercedes Benz of Austin. More

Family Friendly Buying a car from the Mercedes "Family" of Austin is such a unique experience. From the moment you walk into the showroom you can sense that this car Buying a car from the Mercedes "Family" of Austin is such a unique experience. From the moment you walk into the showroom you can sense that this car buying experience will be different. "Everyone is so Dang friendly". There is no tension or pressure to purchase a vehicle. Everyone works together as a team to ensure your every need is satisfied. Ask for Stacey, you won't be disappointed. She is a very knowledgable, professional sales associate who will make your buying experience so enjoyable. Her friendly non-aggressive approach to car buying is so refreshing. This is my second car purchase from Stacey and definitely not my last. So, If you're looking for a car dealership that treats you like family and cares about you and your buying experience, look no further and take a trip to, The Mercedes "Family" of Austin. You won't be sorry. Tell Stacey, Rob, Andrew and Don that Texastonypro says, "Hey" More

Refreshing Experience! I do not like the car buying process, new, used, luxury, or clunker. Car buying and pushy sales people are discouraging. Stacey was the exact opposite I do not like the car buying process, new, used, luxury, or clunker. Car buying and pushy sales people are discouraging. Stacey was the exact opposite. She made the process relaxing and enjoyable, a true professional. More dealerships, organizations, need people like her. Thank you, Stacey. I love my new car! More

Repairs Excellent service! I am no longer working in Austin. However, I am so pleased with Mercedes of Austin that I continue to take my car there for servic Excellent service! I am no longer working in Austin. However, I am so pleased with Mercedes of Austin that I continue to take my car there for service even though it's 1 1/2 hours away. More

Perfect I absolutely loved working with everyone at Mercedes who helped me purchase my car this week. They were all so nice and honestly it was probably the e I absolutely loved working with everyone at Mercedes who helped me purchase my car this week. They were all so nice and honestly it was probably the easiest / quickest car transaction that I have ever made in my life. There was no hassle or stress that usually comes along with car buying from most dealers. You definitely have high quality people working in your establishment and we will definitely be back to purchase our next car with you. Thank you for being so nice and helpful!! Its extremely appreciated!!! John Butler is an amazing sales person an a pure delight to work with!! More