Mercedes-Benz of Austin

Annual service and maintenance. Bobbie Pyka is a Star in your organization. Professional, friendly, through and pleasant to deal with. There was a challenge with the loaner car and Bobbie Pyka is a Star in your organization. Professional, friendly, through and pleasant to deal with. There was a challenge with the loaner car and she immediately came up with a solution. More

Service on 2008 E320 Bluetec I have religiously done all service as described by the owners manual at MB of Austin. My car has 92,000 miles on it and being a diesel I was of the I have religiously done all service as described by the owners manual at MB of Austin. My car has 92,000 miles on it and being a diesel I was of the belief I could get at least 200,000 miles on it. My wife noticed a small oil leak (drops of oil) on our garage floor so I scheduled an appointment to bring it in. I was told there was an issue with the oil cooler line and that the motor mounts needed to be replaced also (around 15 hours of labor in all). I explained to Scott that while I did not have extended warranty any longer, that this had to be an indication of some kind of failed parts. Scott worked with MB and with the shop foreman and we agreed to split the cost 3 ways. As such, my car is now fixed and I believe the repair cost to me was reasonable. Thanks to MB and MB of Austin for stepping up and doing what was right. More

Great Service! I've been coming here for years to have our vehicles serviced. Whether regular maintenance or unexpected events, this service department is top notch I've been coming here for years to have our vehicles serviced. Whether regular maintenance or unexpected events, this service department is top notch in assessing issue(s), making repairs, and staying on time for completion. That's why we have been coming here for years! Definitely tops in customer service. More

Ideal maintenance service My Service Consultant was prompt and professional and attentive to my service needs. He was ready to assist me so I could get to work. Thanks R My Service Consultant was prompt and professional and attentive to my service needs. He was ready to assist me so I could get to work. Thanks Richard W. More

Second to none Every experience I've had at MBoA has been five star, from calling to make an appointment to final drive off. Everyone is always pleasant, accommodati Every experience I've had at MBoA has been five star, from calling to make an appointment to final drive off. Everyone is always pleasant, accommodating and make me feel like they really care. My service advisor Chase is always so attentive and gets the job done! More

2004 S430 at Mercedes Benz of Austin My wife works in the legal field and we were looking for a used vehicle one that was no more than 4 to 5 years old. While searching the internet I fou My wife works in the legal field and we were looking for a used vehicle one that was no more than 4 to 5 years old. While searching the internet I found a 2004 S430 Sedan for sale with 41,000 miles on it. No picture had been posted of it so I kept passing it up. There was however a 2008 S550 with low miles that peaked my interest. So we loaded up the Van and took the drive to Austin. Upon arriving at the dealership we were greeted at the front door as if we had just entered Grandmas house. Very warm and inviting. Bonnie Bradshaw is who I had originally spoke to about the vehicles via internet and phone. She was very responsive and professional, she in turn set us up with an appointment to talk to Jim Lang. Jim could of sold us ocean front property in Arizona, he was that good and very professional. Needless to say both vehicles were emaculate, but my wife fell in love with the 2004. The Service team had this vehicle so clean that I told Jim he had brought us to the wrong car. It looked brand new. I must say all the vehicles were emaculate. If the team at Austin puts this much work into a used car, I can't wait to purchase my next Mercedes. Thanks Jim and Bonnie. More

service & tail light It was outstanding, excellent service, immediate attention, loved the loaner, plan to come back when my car tells me to... thanks guys! Hope you ha It was outstanding, excellent service, immediate attention, loved the loaner, plan to come back when my car tells me to... thanks guys! Hope you have a great holiday!!! More

Service department is great, but sales/customer satisfaction I want to start by saying that the service department is second to none. Minh fogel has been my service advisor for almost 5 years and she is amazing I want to start by saying that the service department is second to none. Minh fogel has been my service advisor for almost 5 years and she is amazing. Unfortunately for her, she has to see me a lot. On the other hand, I have tried to reach salespeople (my husband even talked to one and explained the situation- the salesman told him he would call him back and he never did) and dan boone (because he is the finance guy who handled my lease) at the dealership multiple times to discuss trading in my lease early because of repeated safety issues with my car (suspension has gone out 4 times in less than a year, brake lights constantly going out. The traction control went out while I was driving. Most recently, after I got my car back from getting the suspension control fixed (for the 4 the time) and the traction control fixed, the check engine light came on 2 days later. I never even received a phone call or email back when I emailed and called about trading in my lease early. For this reason, I will NEVER buy a Mercedes again. It is fine if the answer is no, but I at least deserve a return call or email. More

Fantastic Customer Service. Minh Fogel is my Customer Service Specialist; Intelligent and caring; Nice and courteous; Her knowledge of her job is beyond compare; Fantastic Minh Fogel is my Customer Service Specialist; Intelligent and caring; Nice and courteous; Her knowledge of her job is beyond compare; Fantastic at her job and helping customers; Outstanding in her field; Great person all around; Excellent customer service skills; and a Lovely person to talk with. You will not be able to find a better specialist than Minh Fogel under the guidance of Chris Hirch and a better auto dealership than Mercedes Benz of Austin. More

Family Friendly Buying a car from the Mercedes "Family" of Austin is such a unique experience. From the moment you walk into the showroom you can sense that this car Buying a car from the Mercedes "Family" of Austin is such a unique experience. From the moment you walk into the showroom you can sense that this car buying experience will be different. "Everyone is so Dang friendly". There is no tension or pressure to purchase a vehicle. Everyone works together as a team to ensure your every need is satisfied. Ask for Stacey, you won't be disappointed. She is a very knowledgable, professional sales associate who will make your buying experience so enjoyable. Her friendly non-aggressive approach to car buying is so refreshing. This is my second car purchase from Stacey and definitely not my last. So, If you're looking for a car dealership that treats you like family and cares about you and your buying experience, look no further and take a trip to, The Mercedes "Family" of Austin. You won't be sorry. Tell Stacey, Rob, Andrew and Don that Texastonypro says, "Hey" More