Mercedes-Benz of Austin

Mercedes Benz of Austin I am very fortunate and thankful to have Ron Odem for my Service Advisor. Mr. Odem is professional, kind, caring, knowledegable and greets treats me i I am very fortunate and thankful to have Ron Odem for my Service Advisor. Mr. Odem is professional, kind, caring, knowledegable and greets treats me in a prompt manner whether in person or by phone. He informs me of my vehicle's service needs in clear understandable terms and of the completion of work performed on my vehicle. Additionally, he assures that transportation is provided while my vehicle is being serviced. I truly believe Mr. Ron Odem is a continued asset to Mercedes Benze of Austin. He is a wonderful person to have for a Service Advisor. I am grateful he is mind. Nell Peterson Mr. W.C. Wright was very helpful to me and my brother when he was searching to purchase a used vehicle. Mr. Wright was very knowledegable, patient and kind while discussing and showing my brother the various vehicle that fit his budget. Mr. Wright was a wonderful person to have as a sales person and definitely seems to be an asset to the sales department at Mercedes Benz of Austin. Thanks. Nell Peterson services rendered. More

Service I found the first service in Texas a painless experience. Staff was professional and friendly. The receptionist, the person assisting with loaner, the I found the first service in Texas a painless experience. Staff was professional and friendly. The receptionist, the person assisting with loaner, the cashier, all went well. Richard called to inform me of additional findings and when the car had to stay over the weekend. I found the experience efficient and easy for me. More

CUSTOMER SERVICE Customer Service is very important to me as well as how I am treated. To date, there are two employees that I have not felt respected by. Customer Service is very important to me as well as how I am treated. To date, there are two employees that I have not felt respected by. More

Customer Everything from the greeters to the cashiers was extremely professional. It was my first visit to the dealership and it will not be my last. Excellent Everything from the greeters to the cashiers was extremely professional. It was my first visit to the dealership and it will not be my last. Excellent customer service. More

Service was great! Hopefully next time they can bring out the car to me quicker or have it ready after leaving the cashiers but overall A+! was great! Hopefully next time they can bring out the car to me quicker or have it ready after leaving the cashiers but overall A+! More

Mercedes Benz of Austin Very friendly and accommodating. My loaner car was ready when arrived. Everything on the list for Service A was completed and when they said it would Very friendly and accommodating. My loaner car was ready when arrived. Everything on the list for Service A was completed and when they said it would be. More

Best Dealership I've ever worked with! I have worked with several CTX Benz dealers, they all consistently fail to meet expectations and mine are higher much than your average customer. Aus I have worked with several CTX Benz dealers, they all consistently fail to meet expectations and mine are higher much than your average customer. Austin exceeded my expectations, my car was returned un-damaged and service completed correctly on the first visit! I was apprehensive to use this location given old Yelp and Google reviews. All so not true! Annie Daniel is a wonderful, sweet and caring individual. The porters are great kids; actually, you can tell management treats their employees wonderfully because everyone was caring and courteous! I just wish I could meet my technician, thank him and share what an excellent job he did with my alignment, my GLK drives like new. The Georgetown location replaced suspension and failed to even just check the alignment. The newly constructed dealership is beautiful too! Thank you for taking such good care of me MB of Austin, you have a service (and future sales) customer for life! More

Great Work! Always a great experience getting serviced at MB Austin. Bobby was great and they fixed more than I even asked to be fixed. Very thorough. Always a great experience getting serviced at MB Austin. Bobby was great and they fixed more than I even asked to be fixed. Very thorough. More

I give them a 10 My experience buying my Mercedez was excellent. The staff was pleasant, helpful, and not trying to sell me some thing I didn't want. The price of My experience buying my Mercedez was excellent. The staff was pleasant, helpful, and not trying to sell me some thing I didn't want. The price of the car and trade in was fair and did require constant haggling before reaching a deal. Best experience in buying a car I have ever had. More

New Car & First Service Chase explained everything and the car was returned when promised. No problems. Terrific service. The sales process also was easy and friendly. R Chase explained everything and the car was returned when promised. No problems. Terrific service. The sales process also was easy and friendly. Rob and Anni made it easy and were able to answer all questions. Definitely would go back. More