Mercedes-Benz of Austin

just met Chase, but he clearly understands customer service. He's my guy.....he put a priority on servicing my auto and provided me with a loaner.....O U T S T A N D I N G service.... service. He's my guy.....he put a priority on servicing my auto and provided me with a loaner.....O U T S T A N D I N G service.... More

Mr. Santos Arriaza I don't have words to describe the great service i received from Ray Terranella, he was helpful, courteous, friendly, overall awesome person. He deser I don't have words to describe the great service i received from Ray Terranella, he was helpful, courteous, friendly, overall awesome person. He deserves and award! More

Very friendly, informed and respectful staff. As a recent transplant from Salt Lake City, my service needs were addressed immediately and professionally after confirming and transferring my servic As a recent transplant from Salt Lake City, my service needs were addressed immediately and professionally after confirming and transferring my service records. The team provided me a late model loaner vehicle that was immaculate and allowed me to take care of business for the time my Merc was in the shop. Despite the current construction, which was very well contained and unobstructive, I felt like the flow thru from delivery to pick-up was seamless and streamlined. This dealership is exemplary and should be commended for the excellent service they provide. I will most certainly be back for current service and purchase of my next Mercedes. More

I had a nail in my tire and they came to my hotel and put the spare on. The next day I dropped my damaged tire at the dealership and it was repaired within two hours, with only a $29 charge. The staff is v the spare on. The next day I dropped my damaged tire at the dealership and it was repaired within two hours, with only a $29 charge. The staff is very friendly and accommodating. I would highly recommend this dealership. More

Service Advisor Wade Wells always takes great care of our cars. He's knowledgeable, responsive, and a pleasure to deal with. Many thanks for a consistently satisfying service experience. cars. He's knowledgeable, responsive, and a pleasure to deal with. Many thanks for a consistently satisfying service experience. More

Did work as specified, but didn't fix problem with back "gate" not automatically opening yo the touch?. This has been a problem for a few months back "gate" not automatically opening yo the touch?. This has been a problem for a few months More

Richard did a great job. He was courteous and kept in touch to let me know about any changes that came up during the servicing. touch to let me know about any changes that came up during the servicing. More

These folks were very conscious of my item, and I was given attention from the minute I drove up. Everyone was courteous and could not have been more helpful. Bobby kept me informed of what was needed a given attention from the minute I drove up. Everyone was courteous and could not have been more helpful. Bobby kept me informed of what was needed and when the work would be done, and when the truck was ready toward the end of the day when traffic was heavy, was accommodating in let me pick it up and return the loaner the next day. I really got the sense the dealership is trying to up its game. (I do not understand why I have put in so much personal information below or "register" to submit this review. It contrasts so much with the positive experience I had with the dealer!) More

Have been doing business with Mercedes Benz of Austin since 1982 and have always been treated fairly and have received great service over the years. since 1982 and have always been treated fairly and have received great service over the years. More

Very friendly- excellent team and would highly recommend! WC, Michael and Andrew B were very helpful! WC and Michael acted as a strong sales team and both were extremely helpful and thorough. Andrews pati WC, Michael and Andrew B were very helpful! WC and Michael acted as a strong sales team and both were extremely helpful and thorough. Andrews patience and ability to break down the different financing options enabled me to make a quick decision! More