Mercedes-Benz of Austin

when I called the service dept. to get some infromation on a service I needed for my vehicle, the girl I spoke to was rude and not very knowledgable. Her reason for not knowing the answers to my questions, on a service I needed for my vehicle, the girl I spoke to was rude and not very knowledgable. Her reason for not knowing the answers to my questions, she said, and I quote "I dont have a mercedes, so I dont know." Now I work in customer service so I know that sometimes you dont have the answers to some questions, but instead of asking someone who did, she chose to be resentful and rude.I really did not care if she had one or not, I was calling for information for my vehicle. Now, after I FINALLY got a quote which turned out to be $479.00, and told them that I was going to need a loaner, they basically told me that in addition to paying for the basic service I needed on my car (which was $479.00) plus any additional servicing I may need like checking all my fluids (which I thought comes with any oil change) that I would also have to pay for the gas of the loaner car, and wait five days until a loaner would become available. These people are rude, arrogant, over-priced, and not very helpful, and they are the first people to make me feel bad that I even have a mercedes. I dont know what these people's problem is, but they are really making mercedes look bad. I will go to the next town to get my car serviced, before I let these people lay on my vehicle, nor will I refer any one to this dealership. More

The service department never explains the work needed to be done on the vehicle, nor do they call to report progress. And twice there were grease IN the car when we have it back. The last straw is when be done on the vehicle, nor do they call to report progress. And twice there were grease IN the car when we have it back. The last straw is when they quoted us over $1000 on engine repairs whereas it was all covered by extended warranty through Mercedes Benz company (verified by Georgetown dealer), and kept on telling us that it was not covered despite our inquiry. I will never buy a Mercedes in Austin just because the frustration of dealing with this dealer isn't worth it, no matter how good the vehicle is. More

I have been taking my car to them for service for over three years. In that time I have spent several thousand dollars. They seldom call to inform the service work is completed or may not be completed on three years. In that time I have spent several thousand dollars. They seldom call to inform the service work is completed or may not be completed on the same day. They seldom have enough cars to handle the number of individuals that need one while the cars are being serviced. In all the time I have taken my car to be serviced, only twice was I given a Mercedes to drive while my car was being serviced. The last time was for a catalytic converted which I had to prepay $1200 for. After waiting for one month with no phone call about the status I called to ask when I would expect to be able to take it in. I was informed that there was a shortage of parts. Another month and still no phone call. No part either. One more month goes by and still no part. Nationwide backorder. No estimate of when if ever I will get one. Overall their service department stinks. In searching for a new car, I talked to several Lexus owners that are now Lexus owners because of MBofAustin. I will never go back there. More