Mercedes-Benz of Austin

Quality service I can trust, albeit the price matches it. Although my one of my messages did not get to Wade, once I was connected with him, service was superior. Also my battery was replaced and the code to Although my one of my messages did not get to Wade, once I was connected with him, service was superior. Also my battery was replaced and the code to the radio not entered. Not a big deal, but a small detail that Mercedes has seen to in the past. More

We paid a good price for a well-maintained, used SUV. The sales staff and manager were friendly, helpful and professional. The service department thoroughly checked the car over, conducted scheduled ma The sales staff and manager were friendly, helpful and professional. The service department thoroughly checked the car over, conducted scheduled maintenance, made necessary repairs and cleaned/detailed the car before the sale. It looked brand-new inside and out. We're very satisfied with the process and the car. More

Patrick offered phenomenal service! The dealership is conveniently located. Friendly staff and great variety of vehicles. My only complaint would be the dent on the hood that I didn't c The dealership is conveniently located. Friendly staff and great variety of vehicles. My only complaint would be the dent on the hood that I didn't catch prior to closing and now I was told nothing would be done about it. Other dents found on the vehicle and scratches on rim would be taken care of. Besides that great experience!! More

Everyone was prompt and friendly. Dropped off vehicle a bit early, but did not effect the experience. Loaner was ready and I did not wait long. Overall good experience. Dropped off vehicle a bit early, but did not effect the experience. Loaner was ready and I did not wait long. Overall good experience. More

On this past Saturday, I experienced some of the worst customer service that I’ve experience in a long time. The salesperson started out by saying “I don’t know anything about this vehicle; even though I customer service that I’ve experience in a long time. The salesperson started out by saying “I don’t know anything about this vehicle; even though I had scheduled an appointment to test drive it. Stephen was unprofessional and had not bothered to learn any details about the vehicle I requested. He treated me as though I did not belong nor was I welcomed at your dealership. He took an excessively long time to talk to a “manager” about my request for any buying incentives available. He told me this was the best deal within a 200-mile radius and his mannerism said “Take it or leave it.” He did not ask if I would like to test-drive any other vehicles. He did not offer me his card. I was disappointed with this dealership, as I had driven 80 miles to test drive a car. I was put off was his distant attitude and responded in kind. I do plan to purchase a vehicle within the next few weeks, but I will not be using your dealership. Watrina White More

All personnel are competent and and respectful. My salesman and all of the service personnel were always attentive and helpful. My salesman and all of the service personnel were always attentive and helpful. More

WADE IS A GREAT SERVICE REP ALWAYS DOES A GREAT JOB FOR MY 500E ASSET TO THE DEALERSHIP MY 500E ASSET TO THE DEALERSHIP More

The dealership is inconveniently located on the wrong side of town, otherwise I'd give them 5 stars. side of town, otherwise I'd give them 5 stars. More

Dan and Team were professional , courteous and responsive. Dan took extra effort to make sure the car was washed and cleaned despite freezing temperatures! responsive. Dan took extra effort to make sure the car was washed and cleaned despite freezing temperatures! More

Excellent service, timely completion of work and schedule, as well as monitoring costs and spends. The car was returned cleaned and sharp, despite freezing temperatures! schedule, as well as monitoring costs and spends. The car was returned cleaned and sharp, despite freezing temperatures! More