Back

Mercedes-Benz of Austin

Austin, TX

4.6
1,331 Reviews

6757 Airport Blvd

Austin, TX

78752

Directions

By Type

Showing 1,331 reviews

December 29, 2024

Excellent experience throughout! Ever since my first phone call, I was directed to sales manager, Jaden. He entrusted me to sales advisor Jordon, who is very courteous and we quickly More

by EdAleman1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaden Price, Jordon Davis, Caleb Alwin
Dec 30, 2024 -

Mercedes-Benz of Austin responded

Thank you for your wonderful feedback! We're thrilled to hear about your excellent experience with Jaden, Jordon, and Caleb. It’s great to know that we were able to make the process smooth and enjoyable for you. We will work to ensure the final stage of delivery is just as seamless, and we look forward to serving you again in the future. Thanks for choosing us! :) - The Team at Mercedes-Benz of Austin

December 28, 2024

Very polite, efficient care. Was kept updated and given clear explanations for all the services provided. More

by jbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Newton
Dec 30, 2024 -

Mercedes-Benz of Austin responded

Thank you for your kind words! We’re so glad to hear that you had a positive experience with our team. Keeping you informed and providing clear explanations is always a priority for us. We appreciate your feedback and look forward to assisting you again soon! :) - The Team at Mercedes-Benz of Austin

December 10, 2024

I have serviced my car for several yrs at MB, Airport Blvd and they have always done a great job on my car which is 12 yrs old. George Montoya has been my service contact and has always been very courteo More

by Urokid2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Montoya, Brian Smith
Dec 12, 2024 -

Mercedes-Benz of Austin responded

Thank you for selecting us time and time again! It is always a joy seeing familiar faces like yours. We appreciate your continued support and look forward to serving you again next time! :) - The Team at Mercedes-Benz of Austin

December 02, 2024

I had an exceptional experience at Mercedes-Benz service! My car’s engine light had been on for weeks, and after trying other repair shops to save money—without resolution—I decided to visit Mercedes-Benz as More

by Sophia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Dec 12, 2024 -

Mercedes-Benz of Austin responded

Sophie, thank you so much for sharing your exceptional experience with us! We're thrilled to hear that Brian and our team could assist you and provide such attentive care. It’s great to know the video diagnostics and clear communication stood out to you, as well as the extra touches like the car wash and software upgrade. Ensuring you made it home safely for Thanksgiving was our priority, and we’re so glad we could help make that happen. If you ever need anything in the future, please don't hesitate to reach out—we’re always here for you! :) - The Team at Mercedes-Benz of Austin

November 13, 2024

Jay was awesome! He was very helpful throughout the process and made my car buying experience very easy. I will definitely be back in the future when shopping for my More

by Joseph
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay, Heath Bracken
Nov 15, 2024 -

Mercedes-Benz of Austin responded

Joseph, we appreciate you taking a moment to share this positive feedback with us! We'll be sure to relay your kind words to Jay and Heath, and we hope you enjoy every moment with your new vehicle. Thanks a million! :) - The Team at Mercedes-Benz of Austin

November 08, 2024

My service advisor Brian Smith is the BEST. Professional, kind, and takes time to explain about the service. I told my friend Linda about Brian and she like him so much, now he is Linda's serv More

by ainahill2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Nov 12, 2024 -

Mercedes-Benz of Austin responded

Thank you for being our client! We appreciate your support and look forward to serving you again in the future. Happy cruising! :) - The Team at Mercedes-Benz of Austin

September 28, 2024

Best service so far. I like how Eddie took care of all issues and answered to my questions. More

by utkarsha17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
Sep 30, 2024 -

Mercedes-Benz of Austin responded

Thank you for the heartfelt compliments! We are beaming with joy to see that Eddie provided an experience worth bragging about. If there is anything we may assist you with in the future, please do not hesitate to reach out! :) - The Team at Mercedes-Benz of Austin

September 23, 2024

CJ is always efficient, kind and professional. He is consistent and I am grateful to for the easy service experience! More

by kirstentollefsonserra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Sep 25, 2024 -

Mercedes-Benz of Austin responded

Kirsten, thank you for taking the time to provide this friendly feedback for CJ! He will be thrilled to receive this positive review. If there is anything we may assist you with in the future, please do not hesitate to reach out! :) - The Team at Mercedes-Benz of Austin

September 10, 2024

Great service, professional and efficient. Always impressed with the service! Thank you for the great customer care! More

by LizOu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobbie Pyka, Brian Smith, Luis Cuellar, Eddie Aguilar, Jesse Ruiz, Chris Hodgson
Sep 17, 2024 -

Mercedes-Benz of Austin responded

Thank you for the compliments! It means the world to have your support and we look forward to the next time you make it our way. :) - The Team at Mercedes-Benz of Austin

September 08, 2024

Our Service Adviser Luis Cuellar was the best we ever experienced after many other Service Advisers we worked with at other MB dealerships. He went beyond the expected to make our visit and experience f More

by charlie.hitchins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cuellar
Sep 09, 2024 -

Mercedes-Benz of Austin responded

Charlie, thank you for the raving review! We are delighted to see that Luis and the team went above and beyond to serve you. If there is anything we may assist with in the future, please do not hesitate to give us a call! :) - The Team at Mercedes-Benz of Austin