Mercedes-Benz of Austin

Terrible experience: I call to inquire about a demo vehicle that is being sold as a pre owned car but is one of the few exceptions where MBFS allows the new car lease programs to be used on this model. vehicle that is being sold as a pre owned car but is one of the few exceptions where MBFS allows the new car lease programs to be used on this model. Salesperson #1 Kevin: Argues with me that a new car LEASE incentive is already included in the used car price online. Then hangs up the phone on me. I call back and ask to deal with a sales manager. Needs customer service training big time, I cant believe someone like this represents that store or the Mercedes Brand. Salesperson #2 Jay: Calls me asking how he can help, I told him im waiting for a sales manager. He says would escalate to a sales manager. Nice person on the phone 10/10 Salesperson #3 Charles: Calls me asking how he can help, I explain that I am waiting on the sales manager to help me with a vehicle. He says he will inform the sales manager and they will call me back. Positive person and good interaction. Salesperson #4 Elihu: Calls me asking me how he can help? I explain the situation but at this point I just tell him lets start over and try to get this lease done. He takes my info and then calls me back saying that Sales Manager said they cant sell a used car to me out of state which sounds like a bunch of nonsense... Overall nice person and interaction, not pleasant outcome. Not 1 sales manager ever called me back or got on the phone with me to see how my experience is or to ask if I still needed any help 1* More

after attempts at other area M-B dealers for service, i was rescued by M-B Austin. my advisor is as invested in my car service as i am. there is genuine care, transparency, knowledge & value. i now rest ea was rescued by M-B Austin. my advisor is as invested in my car service as i am. there is genuine care, transparency, knowledge & value. i now rest easy & look fwd to visits. More

MB of Austin treated me with fairness and kindness. This is the kind of dealership you want to be in! Anthony, Patrick, and Cynthia were fantastic and made the process simple! This is the kind of dealership you want to be in! Anthony, Patrick, and Cynthia were fantastic and made the process simple! More

Upon entering the establishment, I was quickly intercepted by salesman Charles Ball, who made the process seamless. In fact, I departed with a better vehicle than I had previously chosen and at a intercepted by salesman Charles Ball, who made the process seamless. In fact, I departed with a better vehicle than I had previously chosen and at about the same price but brand new. More

Marcus Belton was super helpful and the facility was very nice. they gave me a great price on trade in. nice. they gave me a great price on trade in. More

Great customer service like always. They always have a loaner car ready for me. Thank you again CJ and Bobbie for all your help. John DeYoung They always have a loaner car ready for me. Thank you again CJ and Bobbie for all your help. John DeYoung More

No pressure from our salesman, actually enjoyed the car buying experience, can't say that about past purchases elsewhere! buying experience, can't say that about past purchases elsewhere! More

Great car buying experience overall! Amazing price and amazing sales professional! Kevin A. was great and the whole process was the quickest experience I’ve had!! Highly recommend! Amazing price and amazing sales professional! Kevin A. was great and the whole process was the quickest experience I’ve had!! Highly recommend! More

You completely ignored the issue of disrespect. That is where I am. NEVER BEEN TREATED SO POORLY IN MY LIFE! I would fire both of you! That’s my opinion and I am sticking with it. You attempt at an That is where I am. NEVER BEEN TREATED SO POORLY IN MY LIFE! I would fire both of you! That’s my opinion and I am sticking with it. You attempt at an apology have failed epically! I was clear as to why my review was posted as such, you addressed nothing! More

Brian Smith was exceptional in addressing the maintenance service and additional repair my car needed. His professionalism, and focus on making sure my concerns were addressed increased my trust in Mercedes service and additional repair my car needed. His professionalism, and focus on making sure my concerns were addressed increased my trust in Mercedes Benz of Austin. Brian is a great example of the value in owning a Mercedes Benz. More