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Mercedes-Benz of Austin
Austin, TX
1,334 Reviews
For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars. As a member of the Continental Automotive Group, our story goes back to 1966. During the many decades that have passed since then, we’ve built a tremendous group of franchises, but our commitment to delivering high-quality vehicles and uncompromising services has only been strengthened over the years.
As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle. Take your pick between popular models, including the C-Class Sedans, E-Class Sedans and Coupes, GLE SUVs, and many more.
At Mercedes-Benz of Austin, we take caring for our employees seriously, which is why we offer competitive salaries, full healthcare coverage, and great employee benefits. All of this helps to ensure the health and happiness of our team as well as improved quality of service. That way, when you come in to buy a vehicle you can rest assured we have your best interests in mind—not just the sale.
Finally, all purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership, and enjoy access to an impressive lineup of premium Mercedes-Benz loaner vehicles and concierge service in case you have to leave your car overnight.
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,334 reviews
September 17, 2021
They are so backed up. I scheduled two weeks prior for my servicing but I was not given a loaner car. I waited 3 hours when it should just have been an hour. It was not a pleasant experience as I had to miss servicing but I was not given a loaner car. I waited 3 hours when it should just have been an hour. It was not a pleasant experience as I had to miss my appointment because they stated it would take an hour. I’m okay even if it took few more hours but the lack of loaner vehicle is appalling at a Mercedes-Benz Servicing. More
by am287
Employees Worked With
Brian Smith
September 11, 2021
CJ is the best. Very customer friendly and I can trust him to recommend the right service based on my driving needs. He makes the whole experience easy. Plus, love getting back a clean car! him to recommend the right service based on my driving needs. He makes the whole experience easy. Plus, love getting back a clean car! More
by Dee5001
Employees Worked With
Chris Hodgson
September 10, 2021
Top notch service from the vehicle maintenance department as always. I appreciate the use of the loaner car while they were evaluating my ML350 to determine the problem. as always. I appreciate the use of the loaner car while they were evaluating my ML350 to determine the problem. More
by jlscottcpa
Employees Worked With
Wade Wells
September 10, 2021
Brian Smith is the most professional service representative @ Mercedes-Benz of Austin. He is a great asset to Mercedes Benz of Austin, he makes us feel like value customers. Brian is the only r representative @ Mercedes-Benz of Austin. He is a great asset to Mercedes Benz of Austin, he makes us feel like value customers. Brian is the only reason we keep bringing our GLS450 to Austin, and hats off to the mechanics in the service department for their outstanding work. Brian is always willing to accommodate not just us but all other customers, he keep us informed of our car progress with text or calls. Our daughter also bring her GLS550 to him, and her father in law's Mercedes Benz SUV as well. Thank you Brian for all your hard work and for making sure all the work that is needed is done! 9-9-2021 - We are extremely satisfied!! John and Lucy Martinov More
by Lucy and John Martinov
Employees Worked With
Brian Smith, Brian Smith
September 09, 2021
Brian Smith has always been very profesional and does his best to accommodate every ones needs. He solves the problems efficiently and timely and i have never needed to come back because the issue was not pr best to accommodate every ones needs. He solves the problems efficiently and timely and i have never needed to come back because the issue was not properly taken care off. He always communicates and keeps me informed through the process. More
by palonso
Employees Worked With
Brian Smith
September 03, 2021
Wade Wells is a great service rep. Explains issues clearly and is very responsive. My wife and I enjoy dealing with Wade for our cars. Thanks Wade. clearly and is very responsive. My wife and I enjoy dealing with Wade for our cars. Thanks Wade. More
by emnic
Employees Worked With
Wade Wells, Hector Arellano
