Mercedes-Benz of Austin

Best service friendly professional. Prompt. Knowledgeable. The only dealership I trust. I wish I can remember my service manager name! Exceptional. Prompt. Knowledgeable. The only dealership I trust. I wish I can remember my service manager name! Exceptional. More

Didn’t speak with me or even discuss the car until two days later, I only got generic premade videos. Ugh. Then I was finally told two days later that the car was just sold. What a waste of time. days later, I only got generic premade videos. Ugh. Then I was finally told two days later that the car was just sold. What a waste of time. More

Thank you MBA for the quality, professional and overall fantastic experience every time I have a service appointment! Appreciate y’all taking great care of my Mercedes keeping it in top notch shape! fantastic experience every time I have a service appointment! Appreciate y’all taking great care of my Mercedes keeping it in top notch shape! More

Bought my first car here. Ben Barnett from sales and Scott Luis from customer did a great job helping me with my purchase. Ben Barnett from sales and Scott Luis from customer did a great job helping me with my purchase. More

As always, the service department goes above and beyond. This is my 5th Mercedes. My wife and I will never drive anything else. That is 100% due to Mercedes Benz of Austin dealership and service department. This is my 5th Mercedes. My wife and I will never drive anything else. That is 100% due to Mercedes Benz of Austin dealership and service department. Thank you Brayden! More

Exceptional service. The staff is friendly and knowledgeable, with great attention to detail. Eddie Aguilar is the best service manager I’ve ever worked with. The staff is friendly and knowledgeable, with great attention to detail. Eddie Aguilar is the best service manager I’ve ever worked with. More

Customer service was amazing! Neiko took care of everything I needed to for my first Mercedes purchase. Neiko took care of everything I needed to for my first Mercedes purchase. More

I just picked up an E53 AMG Cabriolet from MB Austin and it was a complete F***-up. I ordered this car 11 months ago (the wait not MB Austin's fault). I had sent the the car build from the Mercedes website it was a complete F***-up. I ordered this car 11 months ago (the wait not MB Austin's fault). I had sent the the car build from the Mercedes website to the sales department and they told me it was ordered exactly as requested, however when it arrived it wasn't even close but at this point I'd waited a year and needed the car. They refused to budge 1 cent due to their multiple mistakes. Specifically they had not included the Drivers Assistance Package, the Dash Cam, Chrome accents, or the rims requested and had added the Night Package (which I had not requested). Consequently I have a vehicle that cost $100k and should be awesome, but is simply meh due to the asinine customer service at MB Austin. Caveat emptor If you order anything from them. A VERY dissatisfied customer. More

Customer service was fantastic! Nick took care of us by providing us with a loaner into our surprise, our car was ready the same day. Nick took care of us by providing us with a loaner into our surprise, our car was ready the same day. More

I went to Mercedes Benz of Austin for my yearly service. As always, Brayden provided exceptional client service! He provided frequent updates and my service was completed earlier than expected. Brayden cont As always, Brayden provided exceptional client service! He provided frequent updates and my service was completed earlier than expected. Brayden continues to go the extra mile to make sure everything works right and in tip-top shape. More