Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mercedes-Benz of Austin

Austin, TX

Overview
Reviews
Vehicles
4.6
1,331 Reviews
For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars. As a member of the Continental Automotive Group, our story goes back to 1966. During the many decades that have passed since then, we’ve built a tremendous group of franchises, but our commitment to delivering high-quality vehicles and uncompromising services has only been strengthened over the years. As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle. Take your pick between popular models, including the C-Class Sedans, E-Class Sedans and Coupes, GLE SUVs, and many more. At Mercedes-Benz of Austin, we take caring for our employees seriously, which is why we offer competitive salaries, full healthcare coverage, and great employee benefits. All of this helps to ensure the health and happiness of our team as well as improved quality of service. That way, when you come in to buy a vehicle you can rest assured we have your best interests in mind—not just the sale. Finally, all purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership, and enjoy access to an impressive lineup of premium Mercedes-Benz loaner vehicles and concierge service in case you have to leave your car overnight. Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
Contact Dealership
View Awards

6757 Airport Blvd

Austin, TX

78752

Directions

By Type

Showing 1,331 reviews

August 13, 2020

Always a good experience The staff is always courteous, professional and prompt. The staff is familiar with the different cars and are willing to answer any questions I have. More

by Claudia Mann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cuellar, Jesse Ruiz
Report | Print
August 12, 2020

Smooth & Professional As always, from entrance until completion the service was excellent. All personnel were efficient and easy to communicate with. My new car salesperso More

by casautex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
W.C. Wright
Report | Print
August 11, 2020

First rate service The best part of buying a car from Mercedes-Benz of Austin is the awesome service they provide for their customers. They go above and beyond to make i More

by First time owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
August 11, 2020

Excellent Service and Communication between my Service Adviser, Brian Smith, and myself! Everything was fine on time and flawlessly. Brian is the reason we have continued to bring both of our MBZ's to th More

by Mccanncons
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
August 09, 2020

Brian is always on top of his game and does his best to make the service experience the best it can be. Always enjoy working with him and the rest of the team. More

by wspielhagen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
August 07, 2020

Had a great experience. Patrick took very good care of us. It was a very quick into the point negotiation and we were able to get in and get out with the new car easily. More

by Melissa.butler.home
Recommend Dealer
Yes
Employees Worked With
Patrick Rodriguez, Brett Liming
Report | Print
August 07, 2020

Worst Service Center I have been a part of the Mercedes family since 2013 and moved to Austin in May of 2019. I will never drive a Mercedes again after the experience at t More

by Amanda
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Tillman, Brandon Taylor
Report | Print
Aug 19, 2020 -

Mercedes-Benz of Austin responded

Ms. Rodriguez, we have done everything in our power to assist. The service visits you referenced were all visits you had scheduled for specific concerns, and weren’t all related to the alignment concern. The 9 visits are as follows: 1) 7.8.19, your 1st visit with us 20,000 mile maintenance, along with a concern for "over-torqued" wheel lug bolts that you stated were caused by Discount Tire. You declined diagnosis of this concern to confirm your suspicion. warped front rotors were suspected, pads and rotors estimated but were declined. 2) 7.23.19, you requested a 4-wheel alignment. it was completed, before and after adj. were noted w/factory specs. Ready same day. 3) 7.25.19, you stated the vehicle was pulling to the right. The car was test-driven by alignment tech and team leader, found to be operating as designed, ready 7.26.19   4) 8.5.19, you stated the steering wheel was off-center (not pulling). Shop foreman test drove with you, confirming concern. We re-aligned to re-center the steering wheel due to the front toe being off since the last alignment. We refunded you for the alignment performed on 7.23.19, for the inconvenience of having to return. (Note: alignment settings can be affected by potholes and rough road surfaces, this could have been the case here, being the reason the settings were off since last visit) ). Ready 8.6.19    5) 8.12.19, you stated the steering wheel was off-center slightly (not pulling). We confirmed, re-centered it again along with a SW update for the steering rack at no charge. another est. for the vibration while braking concern was requested, we provided it as before, you declined it. It was then ready on 8.22.19 6) 8.26.19, you stated a rattle from behind the steering wheel. Confirmed noise from steering wheel control module. Replaced module, test drove to confirm repair. Ready 8.27.19. 7) 9.16.19, you stated the same concern as you did on 7.8.19 of vibration when braking at highway speeds being caused by what you felt to be over-torqued lug bolts from Discount Tire. At this time we repaired the concern for you at no cost on behalf of Mercedes-Benz of Austin, and Mercedes-Benz USA, as a 1-time goodwill gesture 8) 10.7.19, you stated the vehicle was pulling to the right. Shop foreman drove with you, couldn't confirm but in an effort to help put your mind at ease, we checked over the steering & suspension, confirming no issues, re-checked align., still set to factory specs. Shop foreman drove with you at the time of pickup and couldn’t verify any pulling problem. Pick up on 10.15.19. 9) 11.26.19, we performed a state inspection for you at no charge as a goodwill gesture. You had no concern about any pulling issues at that time. And this was the last time you have been to our store, nearly 9 months prior to this review. I can't comment on the tire wear you speak of, I don't know of the manner the car is driven, what outside influences may have occurred since our final test drive with you when the car was functioning as designed. And as far as us not being able to perform the state inspection of your car due to the alignment issues, that is simply not true. We even took you for a drive in the car with us and there weren't any alignment issues as it reads on the service invoice dated 10.7.19. It is truly disheartening to us that you feel this way, especially after the lengths we have gone to in an effort to help you. We haven’t charged you anything for all of the time we dedicated to your concerns, we even performed the brake repairs, no charge to you that addressed the vibration while braking at highway speeds that you had stated was caused by Discount Tire to help keep you safe. I feel we truly did everything we could to assist you, but unfortunately, we cannot satisfy you despite our efforts. We wish you the best and hope you find another service facility that works better for you with any future service you may have.

August 06, 2020

Mr. Aguilar is always so kind and patient. I appreciate him & his work. Keeps me informed and I greatly appreciate that! A job well done! More

by twila.mcdonald
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
Report | Print
August 06, 2020

Bryan provided me with exceptional service. I moved from Virginia recently and my car needed special recall service. From my first interaction with Brian to picking up the car after the service More

by jacob.lozada052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
August 06, 2020

Anni did a great job. Anni had the car ready for me to test drive and answered all my questions in a timely manner. Anni made the online process seamless. Car was prepped and looked great. Thanks More

by Henry and Lorraine Sanchez
Recommend Dealer
Yes
Employees Worked With
Anni Weis, Jordan English
Report | Print
1
...
44
45
46
...
134