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Mercedes-Benz of Austin
Austin, TX
1,330 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,330 reviews
January 14, 2020
Great Customer Service! From the service department person that took my call to the folks that washed my car and all those in between; everyone was super nice and helpful. I From the service department person that took my call to the folks that washed my car and all those in between; everyone was super nice and helpful. I went in for auxiliary battery warning. That was done but Luis Cuellar also advised me of a recall on my car. So that was taken care of as well. He offered to check my vehicle for any other issues. It was nice that he asked in case I was pressed for time. Then he even personally put on a rear license plate bracket that I was missing. Extremely satisfied! More
by chica2459
Employees Worked With
Luis Cuellar
January 08, 2020
Car service Wade, my service advisor, is always professional and takes good care of my needs. I am in and out with very little wait time even getting a loaner. Wade, my service advisor, is always professional and takes good care of my needs. I am in and out with very little wait time even getting a loaner. More
by karen.cunningham
Employees Worked With
Chris Hernandez, Wade Wells
January 03, 2020
Great Customer Service WC was amazing throughout the whole leasing process from ending current lease, ordering a new car, continuously providing updates and support, and hel WC was amazing throughout the whole leasing process from ending current lease, ordering a new car, continuously providing updates and support, and helping to get to my ideal payment. Would recommend MB of Austin and WC to any of my friends! More
by terrihan128
Employees Worked With
W.C. Wright
January 03, 2020
The scheduling through the service visit were handled with professionalism and courtesy. I was contacted prior to the visit, costs were clearly discussed and there were no surprises. with professionalism and courtesy. I was contacted prior to the visit, costs were clearly discussed and there were no surprises. More
by Ted
Employees Worked With
Jesse Ruiz
December 30, 2019
Efficient Service Service was done efficiently and work was completed on time. Follow-up was thorough and input was encouraged. Kevin was professional. Texting statu Service was done efficiently and work was completed on time. Follow-up was thorough and input was encouraged. Kevin was professional. Texting status was an excellent feature. More
by Tim
Employees Worked With
Kevin Sims
December 21, 2019
Excellent as always! They let me use a C300 convertible for my loaner. Shame the service my Benz so fast. Loved driving that car. Maybe an SLK next time? They let me use a C300 convertible for my loaner. Shame the service my Benz so fast. Loved driving that car. Maybe an SLK next time? More
by Benz Man
Employees Worked With
Rob Burge, Bobbie Pyka, Nick Opinker, David Rocha, Chris Hodgson
December 20, 2019
Great Service! It is always a pleasure working with Jesse Ruiz. He gets everything done in a timely manner and always keeps me posted on what is going on with the ca It is always a pleasure working with Jesse Ruiz. He gets everything done in a timely manner and always keeps me posted on what is going on with the car. Great customer service! More
by lfassauer
Employees Worked With
Jesse Ruiz
