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Mercedes-Benz of Austin

Austin, TX

Overview
Reviews
Vehicles
4.6
1,333 Reviews
For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars. As a member of the Continental Automotive Group, our story goes back to 1966. During the many decades that have passed since then, we’ve built a tremendous group of franchises, but our commitment to delivering high-quality vehicles and uncompromising services has only been strengthened over the years. As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle. Take your pick between popular models, including the C-Class Sedans, E-Class Sedans and Coupes, GLE SUVs, and many more. At Mercedes-Benz of Austin, we take caring for our employees seriously, which is why we offer competitive salaries, full healthcare coverage, and great employee benefits. All of this helps to ensure the health and happiness of our team as well as improved quality of service. That way, when you come in to buy a vehicle you can rest assured we have your best interests in mind—not just the sale. Finally, all purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership, and enjoy access to an impressive lineup of premium Mercedes-Benz loaner vehicles and concierge service in case you have to leave your car overnight. Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
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6757 Airport Blvd

Austin, TX

78752

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Showing 1,333 reviews

November 09, 2023

Wonderful experience! Enjoyed the visit and proud of my car! Our salesperson, Scott Lewis, was awesome! Very good communicator and truly professional. We also enjoyed w More

by Linda Brinker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lewis, Heath Bracken
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Nov 17, 2023 -

Mercedes-Benz of Austin responded

Linda, thank you so much for selecting us to assist with your vehicle purchasing needs! We're delighted to see that you were able to find the perfect vehicle, and we hope you enjoy it for much time to come. We will be sure to pass your kind sentiments along to Scott and Heath, and we invite you to reach out if there is anything we may assist with in the future! :) - The Team at Mercedes-Benz of Austin

October 17, 2023

I am so Dissappointed right now My car is not the same car i test drove my car yesterday and it was not like that at all Everybody know it wasn't like that so it's still not right Sorry for my loss i expe More

by mrssexyann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Smith, Jesse Ruiz
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Oct 17, 2023 -

mrssexyann responded

I am still not Satisified at all Sorry for my loss

Oct 20, 2023 -

Mercedes-Benz of Austin responded

Hello, and thank you for sharing this feedback with us. Our team is committed to delivering knowledgeable and transparent experiences to each client, so it's disappointing to see you were not left with a better impression. This is certainly not the level of client care we strive to provide, and I'd appreciate the opportunity to learn more about these concerns when your schedule permits. At your leisure, please contact me directly at Johnathan.Parker@mbofaustin.com so I may learn where we went wrong. Thank you again and I look forward to your email. - Johnathan Parker, General Sales Manager

October 12, 2023

We purchased a 2024 AMG GLE450e from Mercedes-Benz of Austin. They are, without question, the best dealership in the Austin area. Johnathan Parker (General Sales Manager) himself, took all the necessa More

by Karlpeter Zitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Parker, General Sales Manager; Jesse ? Service department Manager;, Heath Bracken
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Oct 20, 2023 -

Mercedes-Benz of Austin responded

Karlpeter, thank you for sharing this wonderful feedback with us! We are beaming with joy to see that Johnathan, Jesse, and Heath really knocked it out of the park with their awesome customer service. If there is anything we may assist you with in the future, please do not hesitate to let us know. Congratulations on your new purchase, we hope you love it for years to come! :) - The Team at Mercedes-Benz of Austin

October 06, 2023

I always take my 2011 E350 diesel in for service there. They have always been very professional, knowledgeable and polite More

by dldickey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kleber
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Oct 20, 2023 -

Mercedes-Benz of Austin responded

Thank you for choosing us time and time again! We are honored to be your favorite and we look forward to the next time you make it our way. Have a great weekend! :) - The Team at Mercedes-Benz of Austin

September 18, 2023

Best service friendly professional. Prompt. Knowledgeable. The only dealership I trust. I wish I can remember my service manager name! Exceptional. More

by Razanbrooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl?, Nick Opinker
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Sep 19, 2023 -

Mercedes-Benz of Austin responded

Razanbrooker, thank you so much for the glowing review! We are delighted to see that everything was seamless on your visit, and we will be sure to pass your kind words along to our service team. If there is anything we may assist with moving forward, please do not hesitate to let us know. Thank you again and have a wonderful rest of your day! :) - The Team at Mercedes-Benz of Austin

August 21, 2023

Didn’t speak with me or even discuss the car until two days later, I only got generic premade videos. Ugh. Then I was finally told two days later that the car was just sold. What a waste of time. More

by Mlc0139
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stacey Olmstead
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Aug 24, 2023 -

Mercedes-Benz of Austin responded

Mlc, thank you for sharing this feedback with us. Our common goal is to deliver communicative, top-quality services to each client, so it's disappointing to see your visit did not reflect our standards. Your concerns are important to us, and I'd appreciate the opportunity to learn more about this when your schedule permits. At your convenience, please contact me directly at Johnathan.Parker@mbofaustin.com so I may discuss this with you further. Thank you again and I look forward to hearing from you soon. - Johnathan Parker, General Sales Manager

August 07, 2023

Thank you MBA for the quality, professional and overall fantastic experience every time I have a service appointment! Appreciate y’all taking great care of my Mercedes keeping it in top notch shape! More

by Shedisfull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
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Aug 17, 2023 -

Mercedes-Benz of Austin responded

Shedisfull, it was our pleasure to assist you with your vehicle's servicing needs! Thank you for the stellar feedback and please do not hesitate to let us know how we may serve you moving forward. :) - The Team at Mercedes-Benz of Austin

July 28, 2023

Bought my first car here. Ben Barnett from sales and Scott Luis from customer did a great job helping me with my purchase. More

by akbcm98
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Barnett
Report | Print
Aug 17, 2023 -

Mercedes-Benz of Austin responded

akbcm98, congratulations on your first vehicle purchase! We're grateful to have been part of this journey with you, and we will be sure to pass your friendly feedback along to Ben and Scott. Thank you for being our guest and welcome to our Mercedes-Benz of Austin family! :) - The Team at Mercedes-Benz of Austin

July 10, 2023

As always, the service department goes above and beyond. This is my 5th Mercedes. My wife and I will never drive anything else. That is 100% due to Mercedes Benz of Austin dealership and service department. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayden Clark
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Jul 11, 2023 -

Mercedes-Benz of Austin responded

Don, thank you for being a fan of what we do here! Reviews like this are so encouraging, and we will be sure to share your kind words with Brayden regarding his service. We're always here for you, so please do not hesitate to reach out if there is anything we may assist with down the road! :) - The Team at Mercedes-Benz of Austin

July 05, 2023

Exceptional service. The staff is friendly and knowledgeable, with great attention to detail. Eddie Aguilar is the best service manager I’ve ever worked with. More

by dG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
Report | Print
Jul 11, 2023 -

Mercedes-Benz of Austin responded

dG, we strive to deliver impeccable experiences like this 100% of the time! Thank you for allowing us to assist with your vehicle's servicing needs. We cannot wait to share this supportive feedback with Eddie, and we hope you will be back to see us again in the future. Happy cruising! :) - The Team at Mercedes-Benz of Austin

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