Mercedes-Benz of Austin

Great service! Brian Smith always gives me wonderful professional and great service. I highly recommend him. He took care of my problem and I did not have to wait lo Brian Smith always gives me wonderful professional and great service. I highly recommend him. He took care of my problem and I did not have to wait long at the dealership 👍. More

Efficient services I took my car in for routine maintenance and to review the navigation system which is a continuing problem. I needed the car back in two days and it w I took my car in for routine maintenance and to review the navigation system which is a continuing problem. I needed the car back in two days and it was delivered to my home. Everything is working ok. Eddie did a good job of letting me know what’s going on. More

Awesome service every time! Eddie is great to work with. From the time I drove up everyone was very attentive and got me in and out of there with no issues at all! Thanks! Eddie is great to work with. From the time I drove up everyone was very attentive and got me in and out of there with no issues at all! Thanks! More

Amazing experience Jessie is great, show us all options, had the time and expertise to guide us, went for 1 car and he ended selling us two. Great service, amazing peopl Jessie is great, show us all options, had the time and expertise to guide us, went for 1 car and he ended selling us two. Great service, amazing people. Mat was also great, finding best deal for us.thanks. More

Stacy Olmstead Was AWESOME. EVERYONE AT DEALERSHIP WAS GREAT Everything was first class and we were treated with the upmost professionalism. It was a fantastic experience and we would highly recommend Mercedes Everything was first class and we were treated with the upmost professionalism. It was a fantastic experience and we would highly recommend Mercedes Benz of Austin to any of our friends. More

Extremely smooth first service experience While I didn't expect my first Mercedes service experience to be for a minor recall, it turned out to be an incredibly smooth and easy visit. Greeted While I didn't expect my first Mercedes service experience to be for a minor recall, it turned out to be an incredibly smooth and easy visit. Greeted by a very friendly and helpful service adviser, the appointment took the exact time he projected it would and they returned my GLE to me nice and clean - can't ask for more than that. Thanks! More

Excellent Service Nick Nolan is an excellent service advisor. He kept me informed the entire time my car was in the shop. Great service! I would recommend Mercedez Benz Nick Nolan is an excellent service advisor. He kept me informed the entire time my car was in the shop. Great service! I would recommend Mercedez Benz of Austin and Nick Nolan without any reservation. More

Nolan is awesome! I want to thanks Nolan for his excellent service and customer care. keep up the good work! service was prompt and the customer service was great. I want to thanks Nolan for his excellent service and customer care. keep up the good work! service was prompt and the customer service was great. More

Excellent experience! Kevin Sawyer is by far one of the most amazing team members you have at Mercedes. Not only was he professional, but he worked fast and tirelessly to Kevin Sawyer is by far one of the most amazing team members you have at Mercedes. Not only was he professional, but he worked fast and tirelessly to give me all the options in terms of trading in my car, purchasing, etc. In the end, I decided to keep my current car and lease a new one. I couldn't be happier. Superb customer service, and made the "buying" experience a very pleasant one. I never felt rushed, pressured, and not a hint of snottiness either (which I have experienced with both Maserati and Range Rover). Kevin also came to my house to drop off my floor mats. Thank you so much for all of your efforts! It was very much appreciated! PS: I also worked with CJ and Kevin Sims and they were great too! The only other feedback I would mention is that my loaner car got a flat tire, and I wish there was a little more effort to try to get a car to me so I had something to drive... More

Kevin Rocks Most of the time dealing with dealerships and service managers can be a headache, a hassle, and for me some heartburn. My car had to go from one great Most of the time dealing with dealerships and service managers can be a headache, a hassle, and for me some heartburn. My car had to go from one great service provider that I truly trust to the Mercedes dealership in Austin. I was actually referred to Kevin from the auto shop that originally had my car. Kevin is just great, there are not enough good words in the dictionary to describe this guys attitude and integrity. If you are dealing with Kevin Simms at Mercedes Austin, sit back and relax because you are in good hands. The thing that got me the most about Kevin, is it felt as if I had known him for years. My car is back and of course, they did a great job. Thanks, Kevin. More