Mercedes-Benz of Austin

Excellent experience! Kevin Sawyer is by far one of the most amazing team members you have at Mercedes. Not only was he professional, but he worked fast and tirelessly to Kevin Sawyer is by far one of the most amazing team members you have at Mercedes. Not only was he professional, but he worked fast and tirelessly to give me all the options in terms of trading in my car, purchasing, etc. In the end, I decided to keep my current car and lease a new one. I couldn't be happier. Superb customer service, and made the "buying" experience a very pleasant one. I never felt rushed, pressured, and not a hint of snottiness either (which I have experienced with both Maserati and Range Rover). Kevin also came to my house to drop off my floor mats. Thank you so much for all of your efforts! It was very much appreciated! PS: I also worked with CJ and Kevin Sims and they were great too! The only other feedback I would mention is that my loaner car got a flat tire, and I wish there was a little more effort to try to get a car to me so I had something to drive... More

Kevin Rocks Most of the time dealing with dealerships and service managers can be a headache, a hassle, and for me some heartburn. My car had to go from one great Most of the time dealing with dealerships and service managers can be a headache, a hassle, and for me some heartburn. My car had to go from one great service provider that I truly trust to the Mercedes dealership in Austin. I was actually referred to Kevin from the auto shop that originally had my car. Kevin is just great, there are not enough good words in the dictionary to describe this guys attitude and integrity. If you are dealing with Kevin Simms at Mercedes Austin, sit back and relax because you are in good hands. The thing that got me the most about Kevin, is it felt as if I had known him for years. My car is back and of course, they did a great job. Thanks, Kevin. More

Wonderful online purchase We have yet to pick up our vehicle. The online purchase went seamlessly. It was so quick, we purchase the vehicle before we had the time to pick up. We have yet to pick up our vehicle. The online purchase went seamlessly. It was so quick, we purchase the vehicle before we had the time to pick up. This was our fourth on line purchase and although previous purchases went well, Mercedes of Austin went above and beyond, sending a notary directly to our residence, securing the purchase. We dealt with one Mercedes dealership in Chicago that sold the vehicle we purchased on line, secured with a deposit, and the dealership elected to sell from under us, to a local customer. Looking forward to meet face to face this week and pick up our vehicle. Thank you. More

Review of service department Encountered major problems with the ML350 used vehicle I just purchased. Service department checked the vehicle and seems to have corrected the probl Encountered major problems with the ML350 used vehicle I just purchased. Service department checked the vehicle and seems to have corrected the problems. Brian Smith was very responsive to my concerns and provided timely information regarding the repairs. More

Recent Visit I was absolutely satisfied with my experience at Mercedes Benz and enjoyed the people I worked with. I will be back. I will recommend this dealership I was absolutely satisfied with my experience at Mercedes Benz and enjoyed the people I worked with. I will be back. I will recommend this dealership to my friends and family. More

Thank you Nick and Lori! Lori was so awesome and made sure my back wiper blade was fixed and Nick did a great job making sure that my car was serviced and ready quickly. I got Lori was so awesome and made sure my back wiper blade was fixed and Nick did a great job making sure that my car was serviced and ready quickly. I got in and out with ease! Thanks! More

Wade Wells provided really excellent service! I had a very difficult problem. My check engine light had come on, and the source was undetermined. Wade had to do a lot of testing, but he was able I had a very difficult problem. My check engine light had come on, and the source was undetermined. Wade had to do a lot of testing, but he was able to determine the source of the problem and repair it. My car drives fantastic now! More

Excellent experience We always have a great experience when we come to Mercedes-Benz of Austin. Our trusted service advisor, Kevin Sims, has exceeded our expectations. T We always have a great experience when we come to Mercedes-Benz of Austin. Our trusted service advisor, Kevin Sims, has exceeded our expectations. Thank you, Kevin!! More

Excellent service experience Eddie Aguilar is terrific, and so is the rest of the staff. Very helpful, very responsive, informative, and accommodating. I enjoy working with Eddi Eddie Aguilar is terrific, and so is the rest of the staff. Very helpful, very responsive, informative, and accommodating. I enjoy working with Eddie and the rest of the crew. More

Good consistent service from MB of Austin. Timely updates and good communication. Would like to see more specials on parts and labor. Thanks Eddie I from MB of Austin. Timely updates and good communication. Would like to see more specials on parts and labor. Thanks Eddie I More