Mercedes-Benz of Austin

Outstanding! and under 2 hours? Amazing. Since September, 2011, my husband and I have been dealing with Mercedes-Benz of Austin. First with our 1999 C220, [132,000 miles] then a used 2003 C32 Since September, 2011, my husband and I have been dealing with Mercedes-Benz of Austin. First with our 1999 C220, [132,000 miles] then a used 2003 C320, and currently, our best one yet, our 2016, C300. During these years we have never had a bad experience, nor have ever been denied anything less than 100% service perfection; from an entire Bosch brake system to a complete set of tires. This was NOT the case with Mercedes-Benz of Georgetown where we were turned away for a cooling system overheat condition for not having an appointment. Mercedes-Benz of Austin lives up to something we've only heard said by Lee Iacocca. "Sales sells the first [vehicle], service sells the rest " We thank all employees at Mercedes-Benz of Austin, or should I say, our family? Best to all! See you again after 10,000 miles. Stu & Barbara More

Service Dept. I've been coming to this dealership since 1993, and Brian Smith is probably the best service rep. I've had in all those years. He is very attentive, I've been coming to this dealership since 1993, and Brian Smith is probably the best service rep. I've had in all those years. He is very attentive, reassuring, efficient, and has a professional and very personable manner. It is a pleasure bringing one's car in when Brian is taking care of the issues involved! More

Rob is great! Awesome. Great experience with sales with Rob and learning about the car. He helped me get a car that couldn’t be found anywhere in Texas. Awesome. Great experience with sales with Rob and learning about the car. He helped me get a car that couldn’t be found anywhere in Texas. More

Friendly and Efficient Service I arrived 5 minutes ahead of schedule and the dealership promptly responded by getting me in my loaner, introducing me to my service consultant, Eddie I arrived 5 minutes ahead of schedule and the dealership promptly responded by getting me in my loaner, introducing me to my service consultant, Eddie, and getting me on my way. This was appreciated since I was on my way into work. Eddie was friendly and took the time to explain the work performed. Since it was service for a recall, I did not anticipate his high level of service. He went out of his way to explain work performed, work recommended and my future December service. Kudos to Eddie and all the other friendly service personnel I interacted with. More

New car owner I appreciate everything that Toyota of Austin did for me from the Sale to the services. Very professional peoples I met. Thank you very much for the I appreciate everything that Toyota of Austin did for me from the Sale to the services. Very professional peoples I met. Thank you very much for the help. More

This Mercedes dealership is the Best! I'v purchased 3 new Mercedes from this dealership & it has been a pleasureable experience in every aspect. They always greet you in a very friendly ma I'v purchased 3 new Mercedes from this dealership & it has been a pleasureable experience in every aspect. They always greet you in a very friendly manner & ask if they can assist in any way. My salesman, Fouad Batlouni, is a good friend of mine now & we talk alot about cars & F-1 racing in which Mercedes is doing very well in international F-1. CJ called to remind me the day before my scheduled B-2 inspection to see if I had any other concerns. I mentioned wheel alignment so he checked that right away the next day when I showed up. Really great service. Coffee & breakfast treats are also really good. I recommend this Mercedes Dealership in every way. More

Friendly and helpful I was very impressed by how I was greeted and the willingness of CJ to listen to my concerns. He acknowledged my issues and worked to address them and I was very impressed by how I was greeted and the willingness of CJ to listen to my concerns. He acknowledged my issues and worked to address them and gain my satisfaction with Mercedes-Benz of Austin and Mercedes. More

Tire replacement Went to replace a tire, and Brandon was very professional, took care of it in a very promptly manner. I would highly recommend this dealership for the Went to replace a tire, and Brandon was very professional, took care of it in a very promptly manner. I would highly recommend this dealership for their service. More