Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Austin
Austin, TX
1,329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,329 reviews
July 03, 2019
Excellent Brandon Taylor … my service advisor is outstanding … he is able to work with my difficult schedule and … no matter the request or problem has a smile Brandon Taylor … my service advisor is outstanding … he is able to work with my difficult schedule and … no matter the request or problem has a smile and a solution More
by pete
Employees Worked With
Brandon Taylor
July 03, 2019
Good Service Nick was professional and attentive. Routine service that took about 90 minutes. They have coffee and snacks and a comfortable place to wait. My only Nick was professional and attentive. Routine service that took about 90 minutes. They have coffee and snacks and a comfortable place to wait. My only complaint is the temperature in the waiting room was very cold. I will bring a sweater next time. More
by MRA0501
Employees Worked With
Nick Nolan
July 03, 2019
Replace 2 tires and broken rim and Service A Parts were found quickly and Service A was performed perfectly. They also found some brake work that needed to be addressed so we had that repaired. Parts were found quickly and Service A was performed perfectly. They also found some brake work that needed to be addressed so we had that repaired. More
by DeanMl320CDI
Employees Worked With
Wade Wells
July 03, 2019
The service department was extremely helpful/accommodating The service department was very transparent and kept me informed of everything that was going on with my car. The repairs were done in a very timely m The service department was very transparent and kept me informed of everything that was going on with my car. The repairs were done in a very timely manner given the fact I showed up a bit after hours on a Friday. More
by Danny
Employees Worked With
Eddie Aguilar
July 03, 2019
Warranty Work Brian is fantastic. He was very prepared for my appointment and had me in a loaner within minutes. He kept me well informed throughout the duration of Brian is fantastic. He was very prepared for my appointment and had me in a loaner within minutes. He kept me well informed throughout the duration of the service. I highly recommend him. More
by SL63
Employees Worked With
Brian Smith
June 24, 2019
Great service Brandon knew my name as soon as I pulled up for my appointment. He was completely prepared with a service plan and got me in and out quickly. Brandon knew my name as soon as I pulled up for my appointment. He was completely prepared with a service plan and got me in and out quickly. More
by Rochelle Rae
Employees Worked With
Brandon Taylor
June 14, 2019
Friendly Customer Service I appreciate the time and attention that my representative, Eddie, gives me. He keeps me informed all the way through the process. As a widow living I appreciate the time and attention that my representative, Eddie, gives me. He keeps me informed all the way through the process. As a widow living in Austin on my own, it's so good knowing I'm working with someone that I trust and who I know has my back. I'm also so thankful to always get a loaner. It makes my life much easier. More
by JW2019
Employees Worked With
Eddie Aguilar
June 11, 2019
Great efficient service I was met in a timely manner by my service advisor. The work was done quickly and efficiently. Everything was completed before the predicted time. The I was met in a timely manner by my service advisor. The work was done quickly and efficiently. Everything was completed before the predicted time. They were very professional. More
by Michael
Employees Worked With
Noah Briscoe
June 09, 2019
They give personalized service and haven’t compromised. We started coming here because it’s not “big box” service. Very thorough and they leave the car immaculate! Brian Smith is great with explanations a We started coming here because it’s not “big box” service. Very thorough and they leave the car immaculate! Brian Smith is great with explanations and courtesy!! More
by HappyMBZ
Employees Worked With
Brian Smith
June 08, 2019
Awesome service Great service was received by Jesse. He kept me up to date and was great to work with on my repair. I love the move of the customer service area too Great service was received by Jesse. He kept me up to date and was great to work with on my repair. I love the move of the customer service area too. More
by Mac1012
Employees Worked With
Jesse Ruiz
