Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Austin
Austin, TX
1,331 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,331 reviews
October 14, 2018
Awesome people! Everyone at this dealer are so nice and helpful. They always strive to offer the best service. I can tell that they do love their job. :) Everyone at this dealer are so nice and helpful. They always strive to offer the best service. I can tell that they do love their job. :) More
by Let's sway
Employees Worked With
Rob Burge, Bobbie Pyka, Bridget Flowers, Nick Opinker, Jesse Ruiz
October 13, 2018
Thank you! Many thanks to MB Austin and Kevin Sims. A critical emergency repair which I needed to be completed before leaving town on an important trip. Kevin Many thanks to MB Austin and Kevin Sims. A critical emergency repair which I needed to be completed before leaving town on an important trip. Kevin went above and beyond to get this resolved in time! Actually, the work was completed several hours ahead of schedule. Many thanks! Jody S. More
by FN2BME
Employees Worked With
Kevin Sims
October 12, 2018
Service as it should be Taking the car in for service can be a frustrating and time consuming event. Not so with this dealership. They are very organized, do good work and Taking the car in for service can be a frustrating and time consuming event. Not so with this dealership. They are very organized, do good work and return your car on a timely basis. The service advisor was careful to learn of any questions that existed and provided an answer. Additional questions about the car's computer system were addressed by another specialist who was available. More
by amarillokid
Employees Worked With
Brian Smith
October 12, 2018
My C63S AMG Cabriolet serviced by Mercedes-Benz of Austin. I love having my Mercedes-Benz C63S AMG Cabriolet serviced by Mercedes-Benz of Austin. Everyone is very friendly and helpful which makes for an enjoya I love having my Mercedes-Benz C63S AMG Cabriolet serviced by Mercedes-Benz of Austin. Everyone is very friendly and helpful which makes for an enjoyable experience. I love the waiting area and the coffee bar. They always wash my car no matter what services are done. My service advisor is Brian Smith and he is very professional and friendly. More
by brilaw53
Employees Worked With
Brian Smith, Gricelda Alcaraz
October 12, 2018
Excellent company to do business with MB of Austin has serviced my autos for more than twenty three years. Wade Wells has been taking care of my cars this entire time. His service surpasse MB of Austin has serviced my autos for more than twenty three years. Wade Wells has been taking care of my cars this entire time. His service surpasses excellence. Not once during this entire time have I ever had the slightest complaint. He is polite, accommodating and delightful to deal with. I highly recommend MB of Austin. More
by Colette
Employees Worked With
Stacey Olmstead, Wade Wells
October 02, 2018
Customer Service Experience beyond the standard From the sales staff, to the service, to the owners. Mercedez Benz of Austin doesn't miss a beat when it comes to making it personal and making your e From the sales staff, to the service, to the owners. Mercedez Benz of Austin doesn't miss a beat when it comes to making it personal and making your experience the best one. PM More
by pmoore
Employees Worked With
Rob Burge, Bobbie Pyka, Brian Smith
October 02, 2018
This was my best service visit yet at MB of Austin When I drove up, I was recognized and greeted immediately. A very nice gentleman handled my loaner car pickup and Brian confirmed the 2 issues I was When I drove up, I was recognized and greeted immediately. A very nice gentleman handled my loaner car pickup and Brian confirmed the 2 issues I was having with my car. It went so smoothly, I had time to go to the waiting area and have a chai latte to take with me to start my day. I really like the text message communication and updates. The only thing with the text messages is that they should have MB of Austin branding in the message so you know who it is from. Well done! More
by pensock
Employees Worked With
Brian Smith
October 02, 2018
Flat tire, car towed and fixed immediately Our Mercedes S550 had a flat tire on I-35 recently while we were driving to Austin. My wife, two dogs and cat took a taxi to our home in Austin, whil Our Mercedes S550 had a flat tire on I-35 recently while we were driving to Austin. My wife, two dogs and cat took a taxi to our home in Austin, while I had the car towed to Mercedes Benz of Austin. Despite the stress of the event, Brian and his service team took care of everything in record time, and even completed a State Inspection. The damaged tire was replaced, and the car was washed and ready to go. My experience with MB of Austin was excellent, and I recommend them highly. More
by MarkR
Employees Worked With
Brian Smith
October 02, 2018
Always Professional and Courteous I came in with a list of issues and Jordan took super care of all my issues. He provided exceptional service. You guys have my business! I came in with a list of issues and Jordan took super care of all my issues. He provided exceptional service. You guys have my business! More
by gsh
Employees Worked With
Chris Hernandez, Jordan Call
September 26, 2018
Great, fast service Very friendly and helpful staff. Great service team! I was in and out in good time. Customer waiting area is very nice. I will definitely be back Very friendly and helpful staff. Great service team! I was in and out in good time. Customer waiting area is very nice. I will definitely be back More
by bsealy1
Employees Worked With
Brian Smith
