Mercedes-Benz of Austin

Annual check-up Prompt and friendly. New filters put in place and the entertainment system had firmware updated. While the service took a few days, we had a great loa Prompt and friendly. New filters put in place and the entertainment system had firmware updated. While the service took a few days, we had a great loaner car to drive. More

Great service rep Annie Daniel is fantastic! She is knowledgeable and I trust her. Very friendly and competent. Would definitely request her again and would probably w Annie Daniel is fantastic! She is knowledgeable and I trust her. Very friendly and competent. Would definitely request her again and would probably wait until she had an oepening to take my car in if possible More

Annie The Best This is my 9th Mercedes. After a while, you EXPECT to be treated well, and have the red carpet treatment. But Mercedes Benz of Austin never ceases to This is my 9th Mercedes. After a while, you EXPECT to be treated well, and have the red carpet treatment. But Mercedes Benz of Austin never ceases to amaze me with their professional services. Attitude is everything to me. And from the moment I arrive to drop off or pick up my Benz, I know that I will be greeted, taken care of, and my Benz will be too. After several years with Ron, Annie has now come through as my favorite service advisor. THANK YOU MBOA. More

Wonderful Experience Took my E300 in for its first service. Scheduled an appointment online for 12:30 pm on a Saturday (at least I thought I did); however, I wasn’t on the Took my E300 in for its first service. Scheduled an appointment online for 12:30 pm on a Saturday (at least I thought I did); however, I wasn’t on the list. They did not hesitate to help me even though they were completely slammed. It was a very smooth drop off and they put me in a loaner (GLE350, which I didn’t mind because I had my kids and one of their friends with me). they were up front with me about possibly not having the vehicle ready that day so I could keep the loaner until Monday. Amazing experience! More

Routine Service with a Smile From the time you arrive and are greeted to the time your review what was done and pay it's always an excellent and positive experience dealing with g From the time you arrive and are greeted to the time your review what was done and pay it's always an excellent and positive experience dealing with great service advisors at MBofAustin! More

Great service advisors Always good service. My sales rep also makes sure I get taken care of and I am satisfied. Prices are usually high, but it is Mercedes. Always good service. My sales rep also makes sure I get taken care of and I am satisfied. Prices are usually high, but it is Mercedes. More

Scheduling a service appointment via phone. I have been coming to this dealership for over 10 years. I have always had exceptional service from the girls who answer the phone to the guys that we I have been coming to this dealership for over 10 years. I have always had exceptional service from the girls who answer the phone to the guys that welcome me when I pull up, to my service advisor Mihn Fogle. Excellent service all the way around, on the phone and in person. However, in the last couple of months people have been rude, not knowledgeable as far as what my service appointment will entail and how long it will take and mostly, not willing to help. One week and a half ago, when I called, a guy answered the phone. He didn't say his name. All he said was "service." He didn't help me schedule my appointment at all. He sounded annoyed when I asked for the next available appointment. He didn't know when the next available loner was; he didn't know what my "service B" entailed or how long it would take. When I said thank you, he didn't say anything and just hung up on me. At some point during the call, I asked his name and he talked over me. Therefore, I cannot be specific enough since he was not willing to give me his name... Disappointing!!!! Once I got there Sandy took care of me. More

Great service Sandy was a true professional. She was on point with my car, telling me what to look out for, and what my car really needed. Sandy was a true professional. She was on point with my car, telling me what to look out for, and what my car really needed. More